LS

PROFILE

I am confident that my exposure

and knowledge will be an asset

to your company. I am passionate

about my work, I have a strong

work ethic and I work well under

pressure. I am a quick thinker

and grasp concepts easily.

SKILLS

Customer service

Communication

Computer skills

Problem-solving

Trauma debriefing

LAYLA SATAAR

EXPERIENCE

SWITCHBOARD OPERATOR • CFAO MOTORS • JUNE 2019 – MAY 2021

Answering calls within 5 seconds

Transferring customers call to correct department

Problem solving

Customer service

QUALITY ASSURANCE • CFAO MOTORS • MAY 2021 – MAY

2022

Carefully listening to agents calls and identifying issues

Rating the performance and the quality of agents calls with customers

Implementing new QA policies and procedures

Ensuring customer satisfaction

BOOKINGS CLERK • CFAO MOTORS • JUNE 2022–

DECEMBER 2022

Answering calls

Booking customer vehicles in for services and

repairs

Assisting with Quotations for services

Onboarding new customers and capturing all details ASSISTANT TEACHER• LITTLE FOOTSTEPS DAYCARE• MAY

2023– AUGUST 2023

Supervising children ages 1 years old – 4 years old

Ensuring all meals are given

Teaching

Cleaning

2

EDUCATION

VICTORY HOUSE PRIVATE SCHOOL – MATRIC 2018

English

Afrikaans

Mathematics

Life Orientation

Business Studies

Geography

Life Sciences

ad031o@r.postjobfree.com

079*******

Johannesburg, South Africa

REFERENCES

CFAO MOTORS

CISKA – 083*******

LITTLR FOOTSTEPS DAYCARE

NAZLEE - 071*******

3

Contact this candidate