Peter Yoakeem

**** ****** ***, 615-***-****

MT JULIET, TN 37122

ad031l@r.postjobfree.com

Education

Bachelor Degree of English Arts.

Master’s Degree of Business Administration and Management at Sullivan University. Employment History

Glory Logistics at FedEx Nashville

SENIOR OPERATIONS MANAGER

01/2019 to Current

• Manage Collect timeliness and completeness of EDI's and run projects with vendors to ensure KPI's are met.

• Review DISA and DOD policies; guidance; and instructions for ensuring LCL are being achieve within the program.

• Lead organization's governmental and regulatory compliance office which result in no violation findings during federal oversight inspections.

• Plan and conduct new training to certify employees on new organization combat infantry fighting vehicles.

• Identify and resolve deficiency reports during tests to enhance combat capability and decrease life cycle costs.

• Create and maintain monthly KPI's, annual spend and savings metrics for all modes of logistics.

• Negotiate rates and service for all outbound freight, including parcel, LTL, and FTL for both domestic and international.

• Collaborate with the management team on development of ISO quality assurance program by providing input from a logistics and procurement perspective.

• Prepare provisioning documentation for delivery to internal/external customers using provisioning techniques and technologies.

• Oversee the delivery, storage, and inventory.

• Prepare provisioning documentation for delivery to internal/external customers using provisioning techniques and technologies. Mortgage Loan officer, Branch Manager and Broker

Nexa Mortgage, Paramount Residential Mortgage and Churchill Mortgage 12/05/2019 to Current

• Collect financial information (tax documents, income info and debts info).

• Evaluate creditworthiness and eligibility for obtaining a mortgage loan.

• Recruit, hire and train all branch personnel including mortgage loan officers/MLOs. Compliance. Operations. Underwrites. Processing terms. And other mortgage professionals to build a well-rounded team.

• Guide clients through mortgage loan options.

• Prepare and submit mortgage loan applications.

• Ensure data are in line with national and local financial rules.

• Monitor and report on application processes.

• Inform clients about loan approval or rejection.

• Help resolve problems with applications.

• Research new mortgage loan policies.

• Ensure compliance with privacy laws and confidentiality policies throughout the process.

• Build a supportive referral network (with clients, lenders, real estate agents)

• Meet and exceed sales management goals. Pipeline goals.

• Managing the branch P&L.

Financial relationship consultant & loan officer (regions bank) 5707 Nolensville RD, Nashville, TN 37211. 4/2017 to 12/05/2019.

• Expanded customer relationships by maintaining a regular follow-up process and building rapport with each customer.

• Worked closely with management to strategize sales techniques to increase branch production and customer service.

• Maximized on sales behaviors to increase individual consumer, business, and lending goals.

• Consistently recognized as top performer with balanced production in the company.

• Trained and supported other sales associates and cross trained tellers.

• Ensured that customer concerns were handled efficiently to maintain positive customer relations.

• Demonstrated confidence as an experienced loan officer. Banquet server (General Jackson showboat)

2812 Opryland dr, Nashville, TN 37214. 5/2014 to 04/2017.

• Anticipate guests’ needs continually and fulfill them appropriately. CSR(sprint) 8/2013 to 4/2014

801 Royal Pkwy, Nashville, TN 37214

• Resolve customer complaints via phone, email, mail, or social media.

• Compile reports on overall customer satisfaction. Bank Teller (U.S Bank)

4045 Nolensville Road, Nashville, TN 37211 11/2012 to 7/2013

• Verify endorsements, place holds and disburse cash. Issue receipts for transactions processed and balance daily work, adhere to all procedures stated in the Teller Difference policy and follow up with current gain/loss ticket documentation, Ensure

• compliance with operational, security and control policies/procedures, preventing fraud and protecting customer assets.

Certificates

• (IAF) Leader of human development and arts. (Human resources, languages, computer science, business management and media department).

Special Skills

• Advanced skills in Microsoft office Suite (Word, Excel, PowerPoint, etc.…)

• Work well under pressure.

• Bilingual (Verbal and written) in English and Arabic, Familiar in Spanish.

• Experience in management and guiding team to increased performance.

• Punctuality.

• Great experience in cash handling.

• Nuero-linguistic programing.

• Effective leadership principles.

• Strategies of enrichment art.

• Priorities management.

• Power of concentration on goals.

• Business ownership since 2015.

Focus Responsibility Learner Relator Achiever

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