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Customer Service Representative

Location:
Oakland, CA, 94621
Salary:
$21 per hour
Posted:
November 13, 2023

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Resume:

Samuel Sumbler

Oakland, CA *****

ad0315@r.postjobfree.com

+1-510-***-****

A challenging position within a company with the opportunity for Upward Mobility. Supervisor, 8 yrs experience. Customer Service Representative 8 yrs experience, Production Associate 8 yrs experience.

Work Experience

Processor

GSC Logistics - Oakland, CA

June 2020 to Present

Unload inbound shipping containers in a safe and timely manner. Palletize, label and shrink wrap merchandise to be staged for outbound trailers. Record the proper quantity of items received and report any inconsistencies to a supervisor.

Order Selector

Safeway Distribution Ctr - Tracy, CA

January 2018 to June 2020

Perform a vehicle safety check on equipment being used. Drive a double ride-on electric pallet jack through the warehouse selecting orders at a fast and accurate pace. Use a voice collection headset to select orders while securing the order so it is stable. Tag all orders and stage items at proper dock locations for shipping and ensure all safety operating procedures are followed. Assembly Supervisor

Balance Staffing/Drexlmaier - Livermore, CA

March 2015 to January 2018

Schedule functional area to achieve optimal usage on machines. Supply parts for kitting Tesla Model 3 doors, process commissioned parts for kitting to assemble the door panels. Inspect products to verify conformance to specifications of parts assembled inside a door panel welder and ensure thet all welding points are acceptable and all wires are routed correctly. Interpret company policies to workers and enforce safety regulations. Thoroughly check each door panel to ensure the best quality panels are being shipped to out. Ensure proper packaged doors to be shipped and correct shipping manifest labels are applied. Initiate or suggest plans to motivate workers to achieve work goals. Stage items in their proper locations.

GRPC Supervisor

Dhl Supply Chain - Tracy, CA

February 2015 to January 2018

Responsible for checking all inbound and outbound products using Sap. Inspect parts to verify quality of materials being processed and take photos of products to confirm related serial numbers, part numbers and tracking information to store into companies database. Ensure products are free of damage and infestation, product code dates are properly recorded and products match customer requirements. Supervise transfer of materials and bin items into appropriate bin locations. Confirm all information is correct and print traveler labels to have items stored. Track and analyze data for metrics daily. Assist in day to day warehouse operations to include handling, operating industrial equipment (fork lift), counting, inventory and maintaining a clean work area.

General Assembly/Sub-Frames

Tesla Motors/Balance Staffing - Fremont, CA

September 2012 to February 2015

Assemble multiple parts on the sub-frame assembly line using hand and power tools within the designated time allowed. Implement new kaizens to increase the quality and tact time of various work stations. Work together as a team with coworkers to maintain a high level of excellence of parts being assembled while following all safety and company guidelines to guarantee the best quality parts are installed in all vehicles.

Material Handler

Mercer Foods Inc/Pridestaff - Modesto, CA

March 2008 to September 2012

Prepare raw materials for processing. Inspect or sort product to ensure quality finished goods. Weigh, seal and package finshed products upon completion. Monitor packaging and filling operations to ensure quality and conformity. Attach appropriate labels and tags to products and packages. Maintain a clean and safe work area and adhere to the highest quality GMP's standards possible. Shrink wrap packaged products and distribute finished products to staging area using power pallet jacks and lifts. Education

High School Diploma

Oakland Technical H.S. - Oakland, CA

Skills

• 8 YRS SUPERVISOR PRODUCTION. 8 YRS CUSTOMER SERVICE EXP. 7 YRS CASHIER EXP. 8 YRS SHIPPING AND RECEIV, MICROSOFT WORD,WNDWS.

Additional Information

• Excellent customer service and interpersonal skills* Superb phone etiquette and oral communication skills

• Superior problem solving and trouble shooting skills*professional in appearance and work ethic. Works well as a teamplayer as well as independently.



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