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Sales Manager Customer Service

Location:
Chandler, AZ
Salary:
Negotiate
Posted:
November 13, 2023

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Resume:

John Duncan Resume Page * of *

JOHN P. DUNCAN

**** * ********* ***, ********, AZ 85286 480-***-**** ad030w@r.postjobfree.com Linkedin connection: https://www.linkedin.com/in/john-duncan-8b29a21a Executive Management

Sales Business Development Client Relations Operations PROFESSIONAL PROFILE

Experienced, results-driven, problem-solving, executive manager offering 17 years’ experience in positions requiring a high level of business, sales, logistics, and operations expertise in equipment sales and rental industry with cross-organizational influence and a so commitment to continuous process improvement. I will travel as required.

Strategic Planning & Analysis

Fleet Management

Human Resources

Profit & Loss/Purchasing

Recruiting/Training/Mentoring

Territory Management

Logistics/Inventory Control

Negotiating/Consulting

MANAGERIAL-SALES QUALIFICATIONS

Strong Leadership

Coordinate components to convert strategies/business needs into operational improvements.

Forward thinking with the ability to anticipate contingencies and offer viable alternatives.

Team facilitator, supportive leadership, feedback, and coaching to promote cooperation. Advanced Communication and Interpersonal Skills

Adept at networking and building key alliances; maintain lines of communication with clients.

Excellent spokesperson; presents complex, detailed information clearly at all levels of interaction.

Ability to demonstrate and advocate product advantage to clients. Solid Administrative Expertise

Effective in-depth financial analysis, forecasting, and market research.

Sales support as needed to promote product value and meet goals.

Grasp complex concepts, identify/solve problems, and execute strategies to optimize productivity.

PROFESSIONAL EXPERIENCE

Pinnacle Manufacturing, Inc., Boaz, AL (Metal Fabricator) 08/2020 – 01/2022 Project Development Manager (Trench Shoring Division was discontinued)

Created prototypes of trench shoring product line by using cost analysis to identify raw materials needed.

Determined process for creating the new product line overseeing product development among the production team.

Identified inefficiencies in the production methods adjusting development plans as needed to ensure the project proceeded as scheduled. John Duncan Resume Page 2 of 2

Researched patents, copyrights, and trademarks to ensure there were no infringement issues.

Made presentations to the executive team to obtain approval for the new product line and developed a marking campaign to inform customers of new product availability.

National Trench Safety, Phoenix AZ (Shoring Equipment Rental Dealer) 11/2019 – 5/2020 Safety Trainer (Position was eliminated due to the coronavirus)

Traveled across the country training construction crews in OHSA Sub-Part-P

(Competent Person)

Xterra Trench Shields, Pasadena, TX (Manufacture of trench boxes) 09/2018 – 03/2019 Western Region Sales Manager (Position was eliminated.)

Hired to expand the western US, and increased dealership revenue by 60% in seven months.

Traveled extensively through Washington, Oregon, California, Colorado, Arizona, Nevada, New Mexico, and Utah.

Worked from my home office located in Tempe, Arizona (outside sales) SAFE-T-SHORE/ EFFICIENCY PRODUCTION, (Manufacture of trench boxes) 08/2006 – 03/2018 General Manager/ Regional Sales Manager (Job eliminated due to post-buy-out restructuring.)

Hired as Sales Manager of Safe-T-Shore; promoted to General Manager within 30 days.

Consolidated overlapping jobs and procedures, resulting in a 15% reduction in operational costs.

Increased productivity by 20% through professional development.

Implemented daily invoicing procedure reducing the receivables aging list.

Increased sales by 37% through established client relationships and addition of new customers; growing revenue from $1.9M – $2.6M annually.

Profit and Loss responsibilities.

Account Management and New Business Development

Fleet Management, 3PL Logistics-Dispatching,

Procurement of raw materials and finished goods; negotiating price and terms with vendors.

Human Resources, recruiting, hiring, mentoring, and safety training.

Inventory-Equipment Management

MR. DIRT OF ARIZONA, Phoenix, AZ (Street sweeping contractor) 2005 –2006 Branch Manager

Implemented employee-training program resulting in increased monthly revenue of 25%, with a reduction of 10% in operational cost. EDUCATION/TRAINING/PROFESSIONAL ASSOCIATIONS

Efficiency Production, Inc.

Trench Safety Trainer, OSHA 29 CFR-Part 1926 – Subpart P Excavations University of Texas at El Paso

Coursework: Business Administration

NUCA (National Utility Contractors Association)

VALUE-ADDED QUALIFICATIONS

Bilingual English, Spanish--Computer Proficiency: MS Office, PowerPoint, AS400, and Sage/MAS Systems



Contact this candidate