Angela Carter

ad030s@r.postjobfree.com

Houston, TX 77077

ad030s@r.postjobfree.com

504-***-****

: Excellent communication and interpersonal skills

:Pro-active ability in developing trust and professional rapport with employees

:competent at managing responsibilities while working in a fast paced and intense environment

:Great leadership and training skills, Quick learner

:Dedicated and drive as a hard working individual

Willing to relocate to: Houston, TX

Authorized to work in the US for any employer

Work Experience

Sales Representative

s4 Communications - Houston, TX

September 2019 to October 2021

Make outbound-Inbound calls win back customers to preserve clean energy log Account information communication with data entry professionalism

Customer Service Representative

Cash America Pawn - Pawnbroker - New Orleans, LA

June 2019 to September 2019

Managed opening and closing the store. Display jewelry for sale count pieces and record Items into inventory.Money managing and counting organizing daily report outbound and inbound customer calls pricing items managing sales and buys.environment data entry administration and office support working independently and exceeding the company policy.

Customer Service Representative

Aetna

September 2014 to June 2017

Partner with other employees to ensure customers End-to-end needs are met so no customer is left unserved or underserved.Providing professional services or inquiries,Claims from customers,Advice and/or suggestions while making proper records.Setting doctors appointments. collecting information/ feedback advocating and follow-ups. Comply with (HIPAA)Health insurance portability accountability act. regulations to protect the privacy of beneficiaries health information. Strictly follow company internal customer service policies.

Customer Service team Lead

General dynamics - Houston, TX

September 2013 to April 2014

Experience with private PPO and governmental insurance programs Medicaid/Obamacare. Verified eligibility and benefits for all clients. Assist patient service representative supervisors and management in tracking daily performance statistics.

Shift Manager (full-time)

McDonald's - New Orleans, LA

November 2008 to February 2013

opening closing store manage of operation

accountable for money making bank drops

manage crews of 16+

cleanliness great customer service

Education

High school or equivalent

New Orleans, LA

August 2000 to May 2004

Skills

• Customer Service

• Microsoft Word

• Receptionist

• Organizational Skills

• Security

• Excel

• Communications

• Management

• Microsoft Office

• Sales

• Word

• Typing

• Time Management

• Call Center

• Customer Care

• Outbound Sales

• Statistics

• Negotiation

• Cold Calling

• Telemarketing

• HIPAA

• Inside Sales

• Outside Sales

• Upselling

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