Human Resources Administrative Support
Resume:
Jasmine Martin
Miami, FL *****
****************@*****.***
Objective:
Highly organized and detail-oriented professional seeking a challenging position as a Human Resources Specialist. I am dedicated to providing exceptional administrative support across all HR disciplines while maintaining the highest level of accuracy and confidentiality. With a strong ability to multitask and work independently, I aim to contribute to the success of the Human Resources Department and ensure seamless operations.
Summary of Qualifications:
• Solid understanding of HR principles, policies, and procedures.
• Proven experience in providing administrative support in a fast-paced HR environment.
• Excellent communication skills, both verbal and written, with the ability to interact effectively with individuals at all levels.
• Strong organizational and time management abilities, capable of prioritizing tasks and meeting deadlines.
• Detail-oriented and highly focused on maintaining data integrity and confidentiality.
• Proficient in using HRIS systems and other HR-related software.
• Ability to work independently with minimal supervision while maintaining a high degree of accuracy. Authorized to work in the US for any employer
Work Experience
Human Resources Specialist
SL Grvphics - Fort Lauderdale, FL
August 2022 to Present
• Provided comprehensive administrative support across various HR functions, including recruitment, onboarding, employee relations, benefits administration, and HR policies and procedures.
• Answered incoming calls professionally, routing them to the appropriate personnel and ensuring prompt and efficient resolution of inquiries.
• Greeted and assisted team members, applicants, and vendors, providing a positive and helpful experience.
• Assisted with the coordination of HR projects and activities, ensuring timely completion and adherence to established guidelines and standards.
• Maintained accurate and up-to-date employee records in the HRIS system, ensuring data integrity and confidentiality.
• Supported the Talent team by conducting initial screenings of resumes, scheduling interviews, and coordinating candidate assessments.
• Assisted with the implementation and communication of HR policies and procedures, ensuring compliance with applicable laws and regulations.
• Prepared and distributed HR-related documents, such as employment contracts, offer letters, and termination letters.
• Handled sensitive and confidential information with the utmost discretion and professionalism. Human Resources Assistant
freefall co - Fort Lauderdale, FL
March 2021 to August 2022
• Provided administrative support to the HR department, including managing calendars, scheduling meetings, and handling travel arrangements.
• Assisted in the recruitment process by posting job openings, screening resumes, and coordinating interview schedules.
• Prepared new hire paperwork, conducted employee orientations, and facilitated the onboarding process.
• Maintained employee files and records, ensuring accuracy and compliance with company policies.
• Assisted in benefits administration, including enrollment, changes, and inquiries.
• Responded to employee inquiries regarding HR policies, procedures, and employee benefits.
• Assisted in organizing HR events and employee engagement activities. Customer Service Representative
Inktel Call Center Solutions - Miami Lakes, FL
May 2017 to February 2022
• Manage large amounts of incoming calls.
• Generate sales leads.
• Identify and assess customers’ needs to achieve satisfaction.
• Build sustainable relationships and trust with customer accounts through open and interactive communication.
• Provide accurate, valid and complete information by using the right methods/tools.
• Meet personal/customer service team sales targets and call handling quotas.
• Handle customer complaints, provide appropriate solutions and alternatives within the time limits; follow up to ensure resolution Keep records of customer interactions, process customer accounts and file documents.
• Follow communication procedures, guidelines and policies. Skills
• Excel (Less than 1 year)
• Live Chat
• Customer Care
• Call Center
• Typing
• Customer Support
• Materials Handling
• Word (Less than 1 year)
• Order Entry Microsoft Window- Word, Excel, and PowerPoint
• Customer Service
• Customer service
• Order entry
• SAP
• Live chat
• Typing
• Human Resources
Certifications and Licenses
Registered Pharmacy Technician
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