Customer Service Social Media
Resume:
JACQUELINE DREW
**************@*******.***
My goal is to secure a full time stable and long-term career
PERSONAL PROFILE:
I am well organized, honest and reliable.
I find carrying out my duties to a high standard to be personally rewarding and very satisfying.
I am easy going. Self-motivated. empathetic and a good decision maker.
I work well both independently and, in a team, environment communicate well at all levels and enjoy learning new skills
I am open; minded and can converse respectfully with people of all ages from varying backgrounds and cultures
Key skills
Ability to understand and carry out instructions accurately and professionally.
Strong problem-solving skills to help overcome obstacles and challenges.
Time Management
Competent in Microsoft office and social media
Working under pressure
Excellent communication skills and friendly demeanor
Self-Motivated
Adaptable
High attention to detail
Strong work ethic
Experience
Aug 31.2022 – Oct 3,2023
Results-CX Centene Company
Customer service Representative
: Medicare representative for open enrollment
Looking up benefits
Solving the member Questions concerning members
Qualifications in Well Care Program
1.call drivers
2. teams
3.remote desk
And more that has to do with the open enrollment benefit field.
Experience .
Best Buy Corporate Lever II- 6/2020-8/2022
Total Tech Department - Phone Concierge
Order Support
Troubleshooting
Processed Refunds
Sales
Setup Repair/Installation Tickets
BESTBUY MCSA 10/2016 – 6/2020
Answering calls for multiple cities
Transferring calls
Answering customers question
bestbuy APPLIANCE EXPERT 8/2008 – 10/2016
Offered suggestions on products that meets customers needs
9/2000-6/2007
GREYHOUND BUS LINES- BUS DRIVER
Responsible for the safety of driving across state line with passengers
Gaining control of all situations.
Class A CDL additional endorsements for passengers, triple, doubles, combination
EDUCATION
CLASS OF 1981
MURPHY HIGH SCHOOL
High School Diploma
7/2000 – BISHOP STATE TRUCKING DRIVING SHOOL
HAZMAT AND ALL ENDORSEMENTS
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