Elisa Brown

Office Administration Graduate

Brewton, AL 36426

ad02ze@r.postjobfree.com

+1-251-***-****

Customer Service Representative with skills in oral and written communication, active listening and analytical problem-solving skills. Enhances customer experiences by employing service-oriented behaviors, understanding customer desires and providing customized solutions to build loyalty. Polite and professional, successful, strong communication and problem resolution skills to each customer issue.

Authorized to work in the US for any employer

Work Experience

Customer Service Analyst - Shift Lead

Provalus - Brewton, AL

September 2021 to Present

• Providing excellent customer service

• Troubleshooting technical issues

• Providing password resets

• Remaining calm and attentive

• Attention to detail

• De-escalating high tension situations over the phone

• Participating in meetings online and in person

• Ticket creating

• Typing and recording data

• Communicating with higher level teams to ensure a resolve is found

• Administrative and business operations

• Team motivation

• Training new employees and delegating daily tasks and responsibilities

• Critical thinking

• Microsoft Excel

• Customer data confidentiality

• Conflict resolution with customer complaints

• Adhered to company policies and scripts to consistently achieve call-time and quality standards

• Analyzed and escalated complaints, issues and grievances to designated departments for investigation and response

Associate

Walgreens - Brewton, AL

December 2020 to September 2021

• Attending to customer's needs as a cashier

• Learning as a pharmacy technician

• Unloading merchandise

• Stocking

• Cleaning

• Main focus on customer satisfaction

• Handling of prescription medication

• Adhering to privacy policies

• Filing filled medications alphabetically

• Ensuring the correct medication is given to patients

• Operating drive-thru pharmacy line.

• Stocking medications

• Returning medications that aren’t picked up to the correct location

• Answered telephones and provided information about order status, store hours and pharmacy procedures

• Operated cash register for cash, check, and credit card transactions with excellent accuracy levels. Education

Associate in Applied Science in Office Administration Jefferson Davis Community College - Brewton, AL

2012 to 2016

High School Diploma

W. S. Neal High School - Brewton, AL

August 1993 to May 1997

Skills

• Microsoft Office 2010, 2013 (3 years)

• Transcription (2 years)

• Sales

• Customer service

• Cash handling

• Home Care

• Senior Care

• Office Administration

• Medical Terminology

• Vital Signs

• Time management

• Phone etiquette

• Typing

• Filing

• Clerical experience

• Pharmacy Technician Experience

• Microsoft Access

• Microsoft Outlook

• Medical Office Experience

• VoIP (2 years)

• Computer skills (2 years)

• Administrative experience (2 years)

• Help Desk

• Data Entry

• Remote Access Software

• Software Troubleshooting

• Microsoft Windows

• Network Support

• Technical Support

• VPN

• Leadership (1 year)

• Staff training (1 year)

• ServiceNow (2 years)

• Active Directory (2 years)

• Microsoft Excel

Awards

Outstanding Office Administration Student

May 2016

President's List

December 2015

Dean's List

May 2016

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