Amarachi Anne RAYKING-ODUWAIYE

**c Hogan Bassey Crescent,Off Western Avenue Road,Surulere, Lagos State.Nigeria

• Tel: (+234) 703-***-**** • Email: ad02z3@r.postjobfree.com

Summary :

ACCOUNT FINANCE TRANSACTION OFFICER CUSTOMER VALUE MANAGEMENT

Organized and detailed banking professional with over a decade experience in a fast-paced banking environment.

Excels at processing high volumes of error-free transactions, providing excellent customer service, handling customers’ transactions, referring credit products and balancing cash drawers.

Accounting professional with good experience in a fast-paced banking environment. Proficient in Reporting, P&L analysis and the management of general accounting functions.

Possess a degree in accounting from a highly recognized institution and doubled with a diploma in banking and finance, graduate with excellent results.

Proven track record in consistently and committed delivering the services which enhance the company’s credibility and profitability.

In 2020, I volunteered to man a corporate/social responsibility campaign with a team of 20 members reaching out to the less privileged, Orphanage Homes, Public schools and General Hospitals in the rural Area.

Awarded Regional TSD Bank Staff of the Year 2013(Lagos Mainland 3) GTCO.

Work Experience:

Feb 2011-Present DATA GOVERNANCE GUARANTY TRUST COMPANY LIMITED SURULERE, LAGOS STATE NIGERIA.

Clearing Checks, Customer Service Information, Western Union Money Transfer (WUMT), International Money Transfer Operations (IMTO), Custom Duty Payments. FX Desk (DOMOPS), Tellering -Payment, Deposit and Local Transfers.

Draft Issuance, Federal, State and Local Government Taxes and other Deposit collections.

Executed customers’ transactions regarding cash, money orders and money exchange.

Proficient in exchanging 4 different currencies.(Naira, Dollars, Pounds and Euros)

Maintained balancing in using computers and other office equipments

Exceeded monthly sales goal.

Treatment and expert in On-boarding of Customers on Internet Banking, Mobile Application and use of USSD code for transfers for both Individual and Corporate Customers.

Treatment of all type of FX Transactions e.g Fx Transfers, Withdrawals and Deposits, Personal Travelling Allowance (PTA), Business Travelling Allowance (BTA)e.t.c.

Recorded Amount Received and prepare a report of Transactions.

2008-2010 -TRANSACTION OFFICER/ DIAMOND BANK PLC/ACCESS BANK LAGOS ISLAND, LAGOS STATE. NIGERIA.

Handled financial transactions at high-volume branch on the island. Managed deposits, withdrawals, transfers and check cashing; verified customer identification, signature and balance information; process loan payments; and open/close accounts.

Key Contributions :

An excellent drawer balancing record of zero shortages or overage throughout tenure.

Selected as lead teller to implement “express line” for single transactions during peak business periods. Lowered average wait-achieved by 25%, leading to highest customer satisfaction scores in branch history.

Educated customers on on-line service offerings and mobile Application. Helped account holders access technology to enhance banking convenience via multiple self-service channels.

Education:

INSTITUTE OF CHATERED ACCOUNTANTS (ICAN) - IN VIEW

2015 B.SC ACCOUNTING, UNIVERSITY OF LAGOS, YABA, LAGOS STATE NIGERIA .

B.Sc. Accounting (Second Class Upper Division)

2012 ASSOCIATION OF ACCOUNTING TECHNICIANS (AAT) -Merit LAGOS STATE NIGERIA.

2007 OND BANKING AND FINANCE FEDERAL POLYTECHNIC, OKO, ANAMBRA STATE .

OND Banking and Finance (Upper Credit)

AWARD RECEIVED:

Guaranty Trust Company Limited.

2013 Best Regional Staff Award.

Relevant Skills :

Trained and experienced on resolving customers complaints.

Advanced customer service skills with internal and external customers via e-mail and telephone.

Computer savvy with the ability to quickly learn and apply new software applications to the position.

Expert in achieving high levels of multi-tasking by remaining focus and goal oriented.

Languages: English Language And Igbo.

Professional Certifications

Exceptional Tellering

Fraud prevention and control

The Fundamentals of Digital Marketing

GTBank Customer Service Tenets 1 2023

Pathway to Care Programme (Florence Academy)

GTBank Customer Service Tenets 11 2023

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