Dorothy Cannon

Location / Time Zone – Atlanta, GA 30331

Interview Availability - Open

Start Availability -She can start ASAP after completion of the required background checks. SUPPLIER NOTES:

Dorothy is an experienced Sales Analyst with 10+ years of experience.

She used FQT to generate price quotes or estimates for products and services that were new clients.

She used Nam’s Lite to generate quotes for customers from Birch Communications that Fusion Connect did not merge over to FQT.

She collaborated with other departments through Salesforce, such as sending and receiving service-level agreements for approval to the legal department and implementation team.

She consistently meets and exceeds specific sales, migration, and renewal objections by forecasting accurately at the level that exceeds the quota

She is proficient with Salesforce, FQT, Nam’s Lite, Excel, Renewals, Retention, forecasting, and Churn reporting. AREAS OF EXPERTISE:

IT Managed Services

Technical Sales, B2B, SAAS Sales

Cloud-Based Solutions

Business Fiber, Business Cable

T1, Fiber

PBX Management

POTS

SD-WAN

Digital phone with a backup battery

Infrastructure

IoT

Cradle points

LTE, 5G

Cisco Products

Fortinet, Meraki

Microsoft Office products

ITL

TSM

FTL

SAP

Zimr001

Edit

SKILLS:

Business, Account Management, Business

Development, Customer Service

Microsoft Office O365

Excel, PowerPoint

Salesforce

Zoom

HubSpot

LinkedIn, Google

Prospecting, Negotiation, SLA’s

Quoting, Upselling

Migrations

Subscription Sells, Renewals, Retention,

Forecasting

Churn reporting

Account Reviews, Account Analytics

Bulk Email Marketing

Digital Media and Branding

Cross-selling

EDUCATION:

Bachelor’s in Business Administration, Auburn University, Montgomery, AL PROFESSIONAL EXPERIENCE:

Fusion Connect Mar. 2020 – Aug. 2023

Senior Client Success Manager / Sales Analyst

Recommend products, services, and pricing by evaluating competitive developments; analyzing accounts, discovering gaps in current products, services, and pricing, and making the appropriate recommendations to better service the client.

Performs customer negotiations effectively addresses competitive products and uncovers opportunities for Fusion services and solutions.

Responsible for maintaining healthy relationships and building rapport for 50.5 million book of business by conducting monthly and quarterly account reviews, developing account plans, assuring compliance, products and services that meet customer needs and expectations. Renew and Migrate customer base. Performed account analytics.

Used FTQ to generate price quotes or estimates for products and services that were new clients.

Used Nam’s Lite to generate quotes for customers from Birch Communications that Fusion Connect did not merge over to FQT.

Consistently meets and exceeds specific sales, migration, and renewal objections by forecasting accurately at the level that exceeds the quota. Make outbound calls to ensure compliance, and provide an oversight of any billing, repair, installs, or account plans that may have changed during the installation time frame. Maintain knowledge and skills by attending workshops, reading professional publications, and participating in professional organizations: benchmarking state of art practices.

Proactively worked with Senior Engineers, Sales and Proposals, Legal, Implementation, and Procurement team members to ensure the installation was completed in a professional and timely manner.

Full sales cycle processing includes lead generation, discovery, and solution, creation of trouble tickets, negotiation, and closing.

Exceeded profit margins by 60% per contract.

Sales Management noted all accounts with the correct account review, once the decision maker had been reached.

Add any new point of contact information, title, email address, and primary contact information, and send out calendar invites. Checked emails for read, if there was no reply.

Managed sales pipeline

Streamlined their workflows- stage of sales cycle each candidate was in during the sales cycle.

Collaborated with other departments through salesforce, such as sending and receiving service-level agreements for approval to the legal department and implementation team.

Added/ deleted products that were sold after the sale.

Collaborate with legal to ensure all SLAs and added addendums agree with the merchant but do not deviate from Fusion Connect's terms and conditions.

Process downgrades with a focus on retention, but do not deviate from costs that would cause accounts to become high risk for churn or lower monthly that would cause a loss of profit for Fusion Connect.

Assist clients with monthly invoice statements to rationalize and understand billing procedures and escalate any/all billing issues.

Migration Consultant

Proactively worked campaigns where customers were going to be disconnected due to services or products no longer being available in their geographic location.

Responsible for contacting clients via phone or email within a 120-day time frame to ensure the client had met all deadlines and proceeded with a new selection of services.

Advised clients of what Fusion products would be the best fit for their company needs.

Proactively worked with Senior Engineers and Implementation coordinators to ensure installations met disconnect deadlines.

Leverage internal relationships to identify potential opportunities and consult with upper management on business trends and future campaigns.

Works toward the prevention of disengagement of clients and re-engaging clients who had already disengaged. Hapag-Lloyd Feb. 2018 – Jan. 2020

Business Administration Manager for Transport Dispatch

Create and maintain daily schedules for fleet vehicles and drivers.

Coordinate with customers, drivers, and other departments to ensure timely and efficient delivery of products and services.

Monitor and analyze delivery performance metrics to identify areas for improvement.

Manage and communicate changes to schedules with drivers and customers.

Ensure compliance with company policies and procedures, as well as local, state, and federal regulations.

Assist in the coordination of vehicle maintenance and repairs.

Provide excellent customer service and resolve customer issues as they arise.

Responsible for cost-effective transport of all containers by rail, truck, barrage, and feeder vessel within the geographic area of operation.

Research and provide documentation for all matters for intermodal cargo claims as required by upper management.

Approve and transfer all work orders to accounts payable.

Accountable for problem resolution for customers, vendors, dispatch, and procurement within the company as required by management.

Sales Management noted all accounts with the correct account review, once the decision maker had been reached.

Add any new point of contact information, title, email address, and primary contact information, and send out calendar invites. Checked emails for read, if there was no reply.

Managed sales pipeline

Streamlined their workflows- stage of sales cycle each candidate was in during the sales cycle.

Collaborated with other departments through the sales force, such as sending and receiving service-level agreements for approval to the legal department and implementation team.

Added/ deleted products that were sold after the sale.

Update and maintain reports for SAP, ZIMR001, EDI, and invoice error file sections to resolve issues.

Create all purchase orders for all trucking, but not limited to rail storage, accessorial, and flip charges

Update TMS daily

Completion of monthly ICCL reports

Blue Grace Logistics Jul. 2017 – May 2018

Supply Chain Account Manager

Develop and maintain strong relationships with suppliers, manufacturers, distributors, and logistics providers.

Manage the procurement process, negotiating prices, terms, and contracts with suppliers and vendors.

Monitor inventory levels and work with suppliers to ensure that the company has the right amount of assets available.

Work with the sales team to forecast demand and plan production accordingly.

Used FQT to generate price quotes or estimates for products and services that were new clients.

Used Nam’s Lite to generate quotes for customers from Birch Communications that Fusion Connect did not merge over to FQT.

Identify and resolve supply chain issues, such as delays, quality issues, or transportation problems.

Analyze data to identify trends and opportunities for improvement in the supply chain.

Continuously monitor and evaluate supplier performance and implement improvement measures as needed.

Ensure that all supply activities comply with company policies and procedures, as well as Accept and resolve any/all escalations from the client. Ensure the proper definition of success and agreement on success criteria.

Assist clients as required to understand and rationalize their monthly invoice -ensure savings opportunities are identified and worked to ensure cost optimization. Xfinity Aug. 2012 – May 2017

Business Management Services

Develop and manage budgets, and provide financial reporting through various software, to include upper management to access risk management.

Evaluate and streamline existing business processes to enhance operational efficiency and effectiveness.

Identify bottlenecks and inefficiencies and implement solutions to improve productivity.

Build and maintain strong relationships with key clients, understanding their needs and ensuring satisfaction.

Monitor client feedback and address concerns or issues promptly and effectively.

Implement standard operating procedures (SOPs) to ensure consistent service delivery.

Serve as a primary point of contact for all client inquiries, ensuring prompt and effective communication.

Understand client needs, objectives, and challenges to provide tailored solutions.

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