Angela Demarco

CUSTOMER SERVICE

Apache Jct, AZ *5120

ad02yp@r.postjobfree.com

602-***-****

I have spent my career working with customers in one fashion or another. I spent 13 years as a store manager for Wendy's where I had 46 employees and managers to oversee along with daily operations of the store. I would handle everything from training to the stores Profit and Loss breakdowns. For almost the last 2 years I have been the head of the escalation department, the lead on the floor for the credit and collection, residential, emergency and outages divisions of APS. The largest electric company in Arizona. I am a hard working, great multi tasker, dedicated employee who will be an amazing addition to your team.

Willing to relocate: Anywhere

Authorized to work in the US for any employer

Work Experience

Claims Support Specialist

Progressive

February 2022 to Present

Handle incoming claim reports and give real time support assistance to customers. Evaluate customer needs while expressing empathy and solutions that maybe available. Escalation floor lead

APS Electric - Mesa, AZ

September 2017 to November 2021

Handle escalated calls for credit collection, billing,residential and emergencies. Problem solve and trouble shoot with the customer while de-escalating the situation. Store Manager

Wendy's Incorporated - Springfield, IL

October 2001 to December 2015

Oversee all daily operations

Education

Associate in Business

Lincoln college - Lincoln, IL

August 1999 to July 2001

Skills

• Profit & Loss (10+ years)

• Budgeting (10+ years)

• Store Management Experience

• P&L Management (10+ years)

• Restaurant experience

• English (10+ years)

• Hospitality (10+ years)

• Customer service (10+ years)

• Retail Management

• Management (10+ years)

• Forecasting

• Strategic Planning

• Recruiting

• Process Improvement

• Team Management

• Product Development

• Change Management

• Operations Management

• Insurance verification

• Filing

• Clerical experience (10+ years)

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