Chalandra Baker

Experienced Healthcare Scheduler

Lithia Springs, GA 30122

ad02yb@r.postjobfree.com

+1-678-***-****

I am currently looking for a primarily remote position in healthcare scheduling, patient registration, insurance authorization/verification and/or customer care in the medical field. I have experience in customer service, scheduling patients, insurance verification, referrals, medical record retrieval, release of information, retention, resolving complex issues, data entry, new employee training and administrative duties. I am looking for a position that would be mutually beneficial. Authorized to work in the US for any employer

Work Experience

Healthcare Scheduler

Piedmont Healthcare - Atlanta, GA

May 2016 to Present

Responsible for pre-registering and scheduling moderately complex to complex procedures, doctors office visits and coordinating multiple resources for patient services.

~Identify patient medical record utilizing information from various applications. Operate and utilize the Scheduler Program in the hospital computer system (EMR - EPIC).

~Respond to correspondence regarding scheduling changes/cancellations both written and oral in a timely, accurate manner.

~Preregister patient encounters by obtaining patient demographic and financial information for clinic, hospital and outpatient departments.

~Review orders and referrals to ensure completeness prior to scheduling.

~Prepare for the patient visit by verifying patient insurance, confirming benefits, and reviewing medical necessity.

Medical Records Outreach Specialist

Indegene Inc. - Kennesaw, GA

October 2015 to February 2016

Responsibilities

~Handling incoming and outgoing calls to retrieve patient medical records

~ Followed strict adherence to confidentiality policies protecting patient health information

~Ability to scan and check in received medical records Medical Records Chart Retrieval Specialist

Randstad Technology - Roswell, GA

May 2014 to August 2015

Handling incoming and outgoing calls to retrieve patient medical records

~Ability to read and comprehend basic healthcare and medical terminology

~Knowledgeable of Release of Information standards, policies and procedures, HIPAA regulations and completed daily work in compliance of these standards

~ Overseeing the scheduling of onsite medical records reviews. I solely coordinated appointments with hospitals, clinics and doctor's offices for a specialized release of information representative to retrieve records requested by health plans.

~Ability to effectively use computer software as required by the member facility including Microsoft Word and Excel.

Diagnostic Exam Scheduling Coordinator

One Call Diagnostics - Alpharetta, GA

May 2012 to May 2014

Handling incoming and outgoing calls to schedule patients

~Scheduling MRI's, CT, and EMG appointments at locations within company network

~Completing data entry and processing scheduled appointments received from Concentra Medical centers nationwide.

~Obtained authorization from insurance providers for patient testing

~Liaison between insurance companies and referring physician's offices

~Handled details with better than average accuracy Education

Child Psychology

Georgia Southern University - Statesboro, GA

August 1995 to January 1998

High school diploma in College Preparation

Benjamin Banneker High School - College Park, GA

August 1991 to June 1995

Skills

• Microsoft (10+ years)

• Microsoft Windows (10+ years)

• Microsoft Access (10+ years)

• Help Desk

• Medical Records (4 years)

• Medical office experience

• Medical scheduling (7 years)

• Clerical experience (10+ years)

• Customer service (10+ years)

• Training & development (5 years)

• Medical Imaging Scheduling (4 years)

• Medical terminology (7 years)

• Communication skills (10+ years)

• Computer skills (10+ years)

• SharePoint

• EHR systems (8 years)

• EMR Systems

• HIPAA

• Microsoft Excel

• Typing

• Microsoft Word

• Documentation review

• Microsoft Office (10+ years)

• Organizational skills

• Epic (8 years)

• Insurance Verification

• Data entry (5 years)

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