Customer Service Advisor
Resume:
Rey Labrada
Service Advisor/Store Manager
Committed and professional Service Advisor/Writer with proven ability to effectively manage customer inquiries, provide accurate advice and ensure customer satisfaction. Excellent communication and problem-solving skills for providing customers with best possible service. Customer Service Representative bringing top- notch skills in oral and written communication, active listening and analytical problem-solving skills. Enhances customer experiences by employing service-oriented behaviors, understanding customer desires and providing customized solutions to build loyalty. Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy. Skills
Excellent
Sales expertise
Excellent
Account management
Excellent
Client rapport
Excellent
Cost estimates
Excellent
Warranty processing
Excellent
Processing warranties
Work History
2023-01 - Current Automotive Service Writer
Atlantic Coast Collision, Margate
Accurately diagnosed and recorded service needs on work orders and provided details to technicians.
Greeted and registered customers requiring service and directed automobiles to service garage.
Assigned jobs to technicians according to experience and knowledge of handling specific repairs.
Miami Lakes, FL 33016
*******@*****.***
Advised management members on customer issues or mechanical repair problems.
Provided customers with estimation of repair costs and reasonable timeline for completion of service.
Implemented routine scheduled maintenance programs for established customers.
Verified warranty plans and coverage and uncovered hidden warranties. Used CCONE & Mitchell computer system to enter customer information, create service records, order parts and develop cost estimations. Produced accurate customer estimates and clearly articulated charges to customers to minimize complaints.
2021-01 - 2023-01 Service Advisor/Store Manager
Jiffy Lube, Pembroke Pines
Suggested add-on services that would be helpful to customers and improve bottom line.
Maintained high customer satisfaction standards to meet or exceed targets.
Documented problems and corrective actions to maintain records. Examined service history and provided initial inspection of vehicle to identify issues.
Handled customer issues with confidence, using complex problem solving to provide effective resolution.
Briefed customers regarding warranty protections, potential cost savings and benefits of trading in versus fixing cars to guide decision-making. Informed customers of service specials, completion times, and service expenses to provide exemplary customer service.
Developed estimates by costing materials, supplies, and labor. 2020-01 - 2021-01 Sales Representative
TruGreen Lawn Care, Fort Lauderdale
Trained and mentored new sales representatives.
Created professional sales presentations and seminars to effectively demonstrate product features and competitive advantages. Met with existing customers and prospects to discuss business needs and recommend optimal solutions.
Developed and delivered engaging sales presentations to convey product benefits.
Retained excellent client satisfaction ratings through outstanding service delivery.
Developed and implemented marketing plans to increase brand awareness and drive sales.
Negotiated contracts with clients and developed relationships with key personnel.
2010-09 - 2020-09 Real Estate Salesperson
305 Rentals & Sales Realty, Miami
Communicated with clients to understand property needs and preferences.
Generated leads for sales and rental properties through cold calls and referrals.
Liaised between buyers and sellers to provide positive experiences for both parties.
Compiled lists of properties that met buyers' needs and financial resources. Wrote listings detailing and professionally highlighting property features to increase sales chances.
Worked closely with clients to facilitate appropriate loans, inspections, and credit reports.
Informed home buyer of sales, construction and warranty processes. Developed and maintained list of available properties suited to different needs and budgets for both commercial and industrial use. 2000-08 - 2012-08 School Teacher
Miami Dade County School Board, Miami
Developed communicative relationships with students and parents to support learning.
Developed problem-solving and critical-thinking skills by presenting challenges to boost self-esteem and performance.
Established open communication and positive relationships with students, parents, peers, and administrative staff.
Maintained positive and professional classroom environment throughout school year.
Worked one-on-one with students to determine strengths, weaknesses, and learning patterns.
Created and presented clever lessons to engage students and focus on core subjects necessary for personal and academic growth. 2007-07 - 2010-08 Automotive Sales Consultant
Tech Auto Sales, Miami
Closed sales by overcoming objections, asking for sales, negotiating price, and completing purchase contracts,
Demonstrated automobiles by explaining characteristics, capabilities, and features, taking test drives and explaining warranties and services. Answered telephone and email inquiries from potential customers. Qualified buyers by matching requirements and interests to various car or truck models and discussing finance options.
Prepared purchased vehicles and completed final delivery checks. Followed-up on warm Internet leads and responded to customer questions about vehicle availability, price, and options while fielding inquiries from various marketing websites.
Negotiated purchase prices and explained sales, warranty, and optional products.
Greeted customers on lot and in showroom to answer questions about brand and available inventory.
1998-07 - 2000-07 Manager
Miami Lakes Athletic Club, Miami
Developed and maintained relationships with customers and suppliers through account development.
Onboarded new employees with training and new hire documentation. Cross-trained existing employees to maximize team agility and performance.
Maximized performance by monitoring daily activities and mentoring team members.
Accomplished multiple tasks within established timeframes. Resolved staff member conflicts, actively listening to concerns and finding appropriate middle ground.
1996-12 - 1998-12 Sales Associate
Macys Department Store, Miami
Maintained calm demeanor and professionally managed issues in busy, high-stress situations.
Prepared merchandise for sales floor by pricing or tagging. Engaged with customers to build rapport and loyalty. Helped customers locate products and checked store system for merchandise at other sites.
Engaged with customers to effectively build rapport and lasting relationships.
Solved customer challenges by offering relevant products and services. Provided positive first impressions to welcome existing, new, and potential customers.
Education
2004-08 - 2006-08 Master of Science: Elementary And Middle School Administration
Barry University - Miami, FL
1995-08 - 1999-08 Bachelor of Science: Physical Education And Coaching Barry University - Miami, FL
Languages
Excellent
English & Spanish
Contact this candidate