Customer Service Representative

ABIGAIL GRUIS

515-***-**** / ad02y5@r.postjobfree.com

Experience

JUNE 2021 - MARCH 2023

Kelly Services, Melcher-Dallas, IA (remote) - Commercial Recruiter

● Responsible for candidate acquisition and qualification for warehouse positions and customer service representative roles.

● Recommend employee hiring decisions to client hiring managers.

● Develop collaborative working relationships with both internal and external customers.

● Proactively fill positions for high volume rolls within a given deadline. FEBRUARY 2019 - JUNE 2021

J. Crew, West Des Moines, IA - Assistant Manager

● Coach and assist sales associates with marketing and sales skills.

● Communicate key performance indicators and lead the team to assure compliance of sales floor best practices and professionalism.

● Prepare schedules, process paperwork, handle customer service telephone calls

● Organize and display merchandise to increase sales and overall profit. APRIL 2017 - FEBRUARY 2019

Banana Republic, West Des Moines, IA - Assistant Manager

● Support corporate strategies and processes to drive store sales and deliver results through a customer centric mindset.

● As a Service Leader, manage and own product placement, represent the brand and understand the competition and retail landscape.

● Ensure all compliance standards are met.

AUGUST 2016 -APRIL 2017

Banana Republic, West Des Moines, IA - Customer Service Lead

● Consistently serve external and internal customers with respect and promote a positive work environment to achieve corporate goals.

● Increase customer support by promoting loyalty programs.

● Seek out and engage with customers to drive sales.

● Support Service Leader to assure highest levels of productivity. MARCH 2015 -JUNE 2016

Tommy Hilfiger, West Des Moines, IA - Floor Supervisor

● Assist with training and development of Sales Associates.

● Communicate statistical results and identify business needs.

● Develop and maintain proficiency in all operational policies and procedures.

● Support and motivate the sales team to assure excellent customer service. 2

MAY 2014 - MARCH 2015

We Cre8 Design, Chicago, IL - Designer

● Research and implement design concepts based on clients' brands.

● Create images and layouts, both by hand and using design software.

● Work with copywriters, web developers and photographers to produce final design.

● Ensure final graphics and layouts are visually appealing and on-brand. Education

Iowa State University, Ames, IA - BFA in Graphic Design Skills

● Customer Service

● Excellent Communicator - Written, Verbal, Telephone Etiquette

● Team Player

● Ability to Adapt to Change and Learn Quickly

● Microsoft Office Suite

● Adobe Creative Suite

● Detail Oriented

● Problem Solver

● Creative Thinker

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