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Customer Service Administrative Support

Location:
Austin, TX
Posted:
November 12, 2023

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Resume:

Laura Anne Talbott

*** **** *** ****, *********, TX, 78676

ad02y3@r.postjobfree.com 936-***-****

Professional Development & Academic History

July 2019 - Present: Red Cross Pediatric First aid and CPR Instructor January 2018: Applying Approaches to Inclusive Learning for Children with SEN certificate October 2016: Childcare Director’s license

October 2014: 10 hours Understanding By Design Teaching Certificate June 2012: 144 hour TESOL Certificate

October 2007: BA Honours Childhood, Youth & Society (Sociology/Education) GPA: 3.19 Work History

01/2023-Present

Austin Trust Company, Austin, TX

Trust Administration

Executive Trust Officer Administrative Support.

Finance.

Customer Service.

File management.

Creation and management of standard operating procedures. 11/2021-07/2022, The Goddard School of New Braunfels, New Braunfels, TX

Education Director/Director of Operations

Initial set up and opening of the center.

Responsible for writing and implementation of all policies and processes. Initial set up and maintenance of classrooms and curriculum. Interviewed, hired, completed orientation, observed, disciplined and trained all teachers, assistants and resource teachers.

Oversaw implementation of the curriculum and enrichment programs. Parent liaison.

Budgeting.

Scheduling and coverage.

File management.

Preparing and executing staff meetings.

Ensured smooth running of operation.

Compliance with all company, state and federal laws. 06/2019 - 10/2021, Juniper Hills Academy, Dripping Springs, TX Director

Initial set up and opening of the center.

Responsible for writing and implementation of all policies and processes. Budgeting.

Scheduling and coverage.

File management.

Preparing and executing staff meetings.

Ensured smooth running of operation.

Compliance with all company, state and federal laws. Increasing and stabilizing enrollment.

Selecting, buying and installing all furniture and toys. 09/2017 - 05/2019, Kids of the Kingdom, San Marcos, TX Director

Interviewed, hired, completed orientation, observed, disciplined and trained all teachers, assistants and resource teachers.

Oversaw the curriculum and enrichment programs.

Parent liaison.

Budgeting.

File management.

Scheduling and coverage.

Preparing and executing staff meetings.

Ensured smooth running of operation.

Compliance with all company, state and federal laws. Increasing and stabilizing enrollment.

Preparation and monthly reporting to the board of directors. 09/2016 - 09/2017, Kids of the Kingdom, San Marcos, TX Assistant Director

Assist the Director in the smooth operation of the center. Step in as Director as required.

05/2016 - 09/2016 Kids of the Kingdom, San Marcos, TX Infant Teacher

Personal care for infants.

Tidying, cleaning and sanitizing as required.

Writing and implanting developmentally appropriate lesson plans. Parent communication.

05/2016 - 09/2016 Crystal River Inn, San Marcos, TX Housekeeper/ Breakfast server

Laundry attendant.

Housekeeping.

Event server.

02/2016 - 05/2016 Lil Bobcats Early Learning Center, San Marcos, TX Infant teacher and curriculum planner

Personal care for infants.

Tidying, cleaning and sanitizing as required.

Parent communication.

Wrote and implemented developmentally appropriate lesson plans. Created developmentally appropriate summer curriculum. 09/2014 - 12/2014 CIA First International School, Street 2004, Toul Kork, Phnom Penh, Cambodia

Grade 2D Homeroom Core Subject UBD Teacher

Homeroom teacher in English, Math, Science and Social Studies. Implementation of lesson plans.

Standardized assessments.

Field trip supervision.

Use of classdojo.com to track students global citizen progress, assessing participation, teamwork, helping others and listening skills.

07/2013 - 08/2014 Zaman Primary School, Street 315, Toul Kork, Phnom Penh, Cambodia

Grade 3 World Languages Teacher (English)

Planning and implementing developmentally appropriate lesson plans. Teaching and assessing all aspects of listening, speaking, reading, writing and spelling. Cambridge club ‘Flyers’ teacher (Cambridge accredited certification). Field trip supervisor.

School events planning and involvement.

Contributing to the school magazine, ‘The Post.’

05/2012 - 07/2013 ELT, Street 273, Toul Kork branch, Phnom Penh, Cambodia English Language Instructor

Teaching and implanting developmentally appropriate lesson plans, beginner to intermediate levels. Supervisor for field trips and outside activities. Participation in teacher training workshops twice a week. Aid in the selection and interviewing of foreign teachers. 10/2011 - 03/2012 Rainforest Retreat, Franz Josef Glacier, West Coast, South Island, New Zealand

Tourism Assistant

Restaurant third key.

Server.

Cash handling.

Laundry manager.

Housekeeping.

06/2011- 10/2011 Cardrona Alpine Resort, Cardrona Road, Wanaka, Otago, New Zealand

Café Assistant

Cashier.

Cleaning and sanitizing as required.

Money handling.

06/2011 - 10/2011 Alpine Resort, Wanaka, Otago, New Zealand Housekeeping Assistant

Housekeeping.

Laundry.

Cleaning and sanitizing as required.

01/2010 - 06/2011 Crasborn, Napier Road, Hastings, North Island, New Zealand Apple packing assistant

06/2010- 12/2010 Spencer Ranch, Wallaville, Queensland, Australia Orange picker

02/2010- 06/2010 Avocado Ridge, Childers, Queensland, Australia Avocado picker

12/2009 - 02/2010 Sonnet Orchards, Cobram, Victoria, Australia Stone-fruit picker

08/2009 - 11/2009 Belgrave Trust, Humpty Doo, Darwin, Northern Territory, Australia

Mango picker

05/2009 - 08/2009 Huon Gold Paw Paws, Dimbulah, Queensland, Australia Papaya picker

02/2009- 05/2009 Howe Farming, Walkamin, Atherton Tablelands, Queensland, Australia

Avocado picker

Picking and packing.

Pruning as required.

Tractors and picking machines, ladders and cherry pickers. Outside employment.

10/2008 - 02/2009 IGA Express, PKs Jungle Village, Cape Tribulation, Queensland, Australia

Cashier/ Housekeeping Assistant

Cashier.

Stock handling.

Housekeeping.

10/2007 - 10/2008 Bangplama ‘Soongsumarnphadungwit’ School, Bangplama, Suphan Buri, Thailand

ESL state teacher (English)

Conversation ESL teacher.

Curriculum development for High School students.

Development and implementation of developmentally appropriate lesson plans. Judge speaking and singing competitions.

Business English teacher.

Assess language acquisition of students.

References available on request.



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