Call Center Security Guard
Resume:
*********@*****.***
Jason C. Roark
Objective
Looking to obtain a position with a highly-esteemed company where I can go the extra mile to help the company reach goals while enhancing my career in the process and furthermore securing financial stability for my family
Experience
April 2021-Present Call Center Rep/Document Eval/Tier 2 Agent
General Dynamics-FEMA
Take daily incoming calls for funeral assistance and disasters, inputting and relaying applicants information into GDIT software system and handling all aspects of their needs or questions for claim. Evaluate documents thoroughly and accurately to insure all information is collected correctly for claim determination. Software used daily-Windows,Microsoft Edge, Teams, Outlook,Excel and Adobe
Feb.2018- Mar.2019 Facilities Maintenance Tech / Maint.Supervisor
Margaritaville Casino/Hotel
· Performed general hotel / casino and grounds maintenance including swimming pool, floors, bathroom/kitchen plumbing, lighting, painting, etc.· Supervisor backup duties included the same while managing a team of coworkers on shift duties and preparing shift paperwork/ reports.
Oct. 2016- Feb.2017
Beetleville Shop Auto Mechanic
-Address day to day needs for on going projects and auto maintenance where ever needed at auto shop to keep owner/mechanic organized and efficient, keep area safe and clean daily as well as attend to any customers who needed help. This was a seasonal position according to need.
Aug. 2015 - Nov. 2015 and again in 2017
Edifice Security- Regions Tower/ Centerpoint Bldg
Shreveport, Louisiana Security Guard
· Patrol, monitor and lock up 23 floor premises to detect intrusion and ensure security
· Monitor and authorize entrance and departure of visitors, employees and issue badges
· Maintain daily reports of activities and occurrences for management
Jan. 2015- Aug. 2015
Rivers Security
Shreveport, Louisiana Security Guard & Patrol Service
· Patrol premises to prevent and detect intrusion and ensure security
· Monitor and authorize entrance and departure of visitors and employees to maintain security
· Write reports of daily activities, unusual occurrences or unauthorized persons
Apr. 2010 – June 2014
Shreveport Communications- Shreve Com
Mobile Communications Installer
· Installed Two-Way radio systems and cell-booster equipment for the City of Shreveport not limited to but including fire trucks, police/sheriff vehicles, city buses and oil field equipment.
· Installed communications solutions to public customers
· Maintained work area to be ready for next assignment
Oct. 2009 – Apr. 2010
Bradford Guest Care Center
Shreveport, Louisiana
Maintenance Worker
· Performed work according to standard procedure and by building's operational schedule
· Performed general routine cleaning of patient rooms and maintenance of facility floors
· Performed related duties as assigned
Mar. 2008 - Oct. 2009
Tractor Supply Co. Sales Associate
· Greeted customers and determined their needs
· Completed sales transactions and maintained inventory/stocked store
· Assembled merchandise as needed as well as set displays
Jan. 2007 – Mar. 2008
Bobby's Body Shop Body Shop Assistant
Frierson, Louisiana
· Worked closely with all body shop staff and management
· Assisted in preparing vehicle repair estimates
· Assisted in disassembly/reassembly and preparation for paint work
Aug, 2006 - Jan. 2007 Mid-State After Market Auto Parts
Customer Service Manager
· Performed and maintained customer route sales daily
· Pickup and deliver parts daily business
· Assisted with quotes and estimation determining cost effectiveness for customer and business
Education
Shreveport Vo Tech
Shreveport, Louisiana
1993 - 1995 Automotive Technology Studied automotive mechanics
References
Chris Donaho 318-***-****
John Hicks 318-***-****
Matt Shaw 318-***-****
Danny Perez 318-***-****
Toriano Lee 318-***-****
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