TANA-SHAY SHIRLEY

Houston, Texas, ***** · 832-***-****

ad02xo@r.postjobfree.com; linkedin.com/in/tanshay-shirely-98303a61

I am a quality leader who takes ample amounts of pride in her work. Goal-oriented, excellent time management and organizational skills in both the workplace, academically and personally. Promoted two times within 24 months due to strong performance and organizational impact.

Available to travel, staff and remotely.

MS OFFICE Customer relations Customer Service Problem solving

EHR Multi-line Phone Team leader Strong Management skill

RX Connect Record keeping Operational Analysis

06/23 to Current

Store Manager Rx, CVS Pharmacy, Houston Texas

•Manage inventory control and store daily operation

•Manage store employees successfully in a fast-paced environment through proactive communication and positive feedback.

•Complete point of sale opening/closing procedure.

•Coach sales associates in product specification, sales incentives and techniques, significantly increasing customer’s satisfaction rating.

•Upheld and communicated store programs and standards to employees for optimal quality, freshness, safety and cleanliness.

•Approve regular payroll submissions for employees.

08/2021 to 06/2023

Operational Manager Rx, CVS PHARMACY, HOUSTON TEXAS

•Assist director in maintaining the pharmacy and pharmacy programs

•Supervising the pharmacy managers and providing clinical oversight

•Encourage professionalism and productivity as well as the efficiency of all pharmacy staff

•Strive to enhance patient care and satisfaction

•Ensure proper handling of incidence and accident report through safety portals

•Coordinate pharmacy staff training: initiate orientation and ongoing pharmacy team member development;

•Delegate/manage QS1 issues upgrades and training

06/2021-08/2021

Patient Service Coordinator, M.D. Anderson, Houston, Texas

•Schedule patient visits

•Schedule physician appointments

•Communicate pertinent information regarding appointments

•Pre-payment and financial counseling to patients & families, team members, and physicians

•Maintain appointment templates and patient records

11/2016 – 07/2021

Pharmacy Technician, CVS PHARMACY, HOUSTON, TEXAS

•Patient interaction (resolving minor and escalated situations), in person/telephone

• Filling RXs

•Maintaining the accuracy of all drugs and dosage while maintaining current and up-to-date certifications etc.

EDUCATION

06/2006

DIPLOMA, ALIEF HASTINGS HIGH SCHOOL, HOUSTON, TEXAS

GPA: 3.0

07/2009 – 06/2011

ASSOCIATES DEGREE, HOUSTON COMMUNITY COLLEGE, HOUSTON, TEXAS

GPA: 3.1

2018– 2022

BACHELOR’S DEGREE, UNIVERSITY OF HOUSTON, HOUSTON, TEXAS

GPA: 3.4

ACTIVITIES

•Work Volunteer at Houston Police Department

•Blue Santa (delivering presents to children)

•Patrolling

•Office Helper

•Health and Fitness Volunteer Trainer at YMCA

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