Customer Service Remote
Resume:
TWANYA WEBER
Tulsa, OK *****
**************@*****.*** +1
Exceptionable, pro-active, team-player with strong telephone etiquette skills, delivering dependable de-escalation methods to meet company goals. Strong data integrity focus, problem- solving skills using UNIX, proprietary and order management systems to support overall high star rated customer satisfaction results.
Authorized to work in the US for any employer
Work Experience
Remote Customer Service Agent
WILLIAM SONOMA COMPANY - Remote-United States
June 2023-present
Contributed to remote telephone response team, managing incoming calls with varying issues, refunds or requests for information, bringing forth a proven record of accomplishment and overall success with a consistent 97.5% productivity rate with strong customer satisfaction results and often producing new sale opportunities, account saves and overall top-rated customer relations. Cashier/Customer Service
MORGAN OIL COMPANY –Nacogdoches, TX
June 2019 to February 2023
Greeted customers; processed sales of groceries, truck fuel, receipts, time-management, placing online orders and meeting deadlines, building relationships with customers to promote return business, brand ambassador, Texas lottery, re-stock shelves, (POS) cash handling with 100% accuracy.
Electronic Data Manager/Project Assistant
Ventech Engineering - Pasadena, TX
October 2012 to May 2016 Negotiation
Entered, kept and verified all project data files, resulting in smooth project workflow. Resolved 90% of customer issues within 24 hours resulting in, 25% increase in customer satisfaction. Maintaining calendars, travel arrangements, and budget adherence while participating in company growth.
Education
Central Texas College - Killeen, TX, US
May 1995 to June 1995
Contact this candidate