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Customer Service Operations Manager

Location:
Glenwood Springs, CO, 81601
Posted:
November 12, 2023

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Resume:

Lisa Parmelee

*** **** ***** ***** ****, CO 970-***-**** ad02ws@r.postjobfree.com

PROFILE SUMMARY

Highly motivated individual with vast experience in sales and operations. Have managed staff of 10 to 15 people. Familiar with Microsoft Office programs, Excel, Word, Pages, Apple programs, DTI, Outlook, and researching companies. Working knowledge of office machines and equipment. Have a passion for horses and have worked within the rodeo community training foals, fence repair, building, and irrigation. AREAS OF SKILL

• Oral/Written Communications

• Sales Skills

• Customer Service Skills

• Precise & Detail-Oriented

• Organization & Prioritization

• Strong Team Collaboration

• Employee Training

• Inventory Maintenance

• Administrative Functions

PROFESSIONAL EXPERIENCE

BED BATH & BEYOND Glenwood Springs, CO & Boulder, CO Operations Manager, 04/2020 – 05/2023 (Glenwood Springs), 07/2019 – 3/2020 (Bolder)

• Train employees, help customers, stock product, process freight in back, and open/close store CLOUDVIEW STABLES LLC Broomfield, CO

Ranch Hand, 07/2019 – 03/2020

• Take care of boarding horses: feed, take out to pasture, clean stalls, bring back in from pasture PRIVATE RANCH Longmont, CO

Ranch Hand, 2018 – 2019

• Horse care and upkeep.

PLATINUM INSURANCE State Wide, CO

Insurance Agent, 2017 - 2018 (Commissioned)

• Sold supplemental insurance, cold call sales, traveled out of town, and helped current customers. TRAVELERS GUIDE MAGAZINE State Wide, CO

Sales Representative, 2017 – 2017

• Travel to businesses in the surrounding area and sold ads for magazine COLORADO MOUNTAIN NEWS MEDIA Gypsum, CO

Sales Training Manager, 2002 – 2017

• Managed call center for all daily and weekly newspapers, recorded staff for re-training purposes, train staff on proper selling techniques, assist staff with computer issues, and help customers with online ad placement. PRIVATE RANCH Silt, CO

Ranch Hand, 2002 – 2005

• Take care of horses: Exercised, assisted with foaling (15 brood mares), feed daily, trimmed hooves, and grooming

• Halter trained and other ground work with foals

• Irrigated, flood and sprinkler systems

THE CHILDREN’S PLACE Boulder, CO

Assistant Manager, 2000 – 2002

• Opening/closing store, organize sales floor, ordered supplies, and Hiring/firing of staff EDUCATION

Bachelor’s Degree, Environmental and Economics, University of Colorado, Boulder, CO (1994) Certification of Licensure in Insurance, Health and Life Insurance License, State of Colorado



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