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Front Desk Customer Service

Location:
Orlando, FL
Posted:
November 12, 2023

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Resume:

JAMIE SWISTOCK

ORLANDO, FLORIDA

407-***-****

ad02wq@r.postjobfree.com

PROFILE

Strong planner and problem solver who readily adapts to change, works independently, and exceeds expectations. Ability to work with a diverse group of people and is passionate about advancing and moving forward.

ABILITIES

Word, Excel & Access, SharePoint

Outlook & QuickBooks, Microsoft 365, Teams

BluRev, PestPac & BASF; JKM & PrismHR

Store/ Office Management

Time & Task Management

Focused, Trustworthy, & Dependable

Customer Service & Social Skills

XactAnalysis, File Review/QC Reviewer

Unemployment/Employee Verifications

Medisoft Program

CERTIFICATES/EDUCATION

BOONE HIGH SCHOOL, DIPLOMA 1996 – 2000

0620 - ADJUSTER - ALL LINES License # W463664 Issued 10/5/2022

EMPLOYMENT HISTORY

FRONT DESK COORDINATOR

8/21/2023 – current PREMIER ORTHOPEDICS OF ORLANDO, ORLANDO, FL

Reviews schedule daily and prepares charts for patient visits.

Enter patient charges and demographics, attorney, or insurance information.

Check patients in upon arrival and out for check out process. Schedule follow up appointments as needed.

Attending weekly staff meeting, responsible for front desk, giving weekly patient stats and where we have doctors that upcoming week.

Helping staff as needed, answering phones, filing charts, helping maintain a clean office appearance for patients.

INDEPENDENT QC REVIEWER/ AUDITOR CONTRACT [1099] 10/2022 – 06/2023

Reviewed claims submitted for homeowner’s/commercial property insurance requests for payment.

Reviewing of Homeowner/Dwelling policy limits, coverage, estimates, and narrative reports.

Create check requests for adjusters and coverage payments.

Review and create bundles to make sure have correct information needed to request payment.

ADMINISTRATIVE/ HUMAN RESOURCES SUPPORT & LOGISTICS

8/2019 – 7/2022 KYMBERLY GROUP PAYROLL SOLUTIONS, ORLANDO, FL (Sister company to INFINITI Employment)

Daily payroll shipping with UPS & FedEx, courier services, and tracking shipments.

Certificates of Insurance to over 900+ clients daily; along with waivers of subrogation as requested.

Enter child support garnishments & employee verifications/loss of employment requests.

Maintaining stock, shipping supplies, and ordering as needed; as well as kitchen (snacks, coffee & water), etc.

Scanning, faxing, and maintaining all client and employee documents on shared drive as well as uploading into PrismHR.

ADMINISTRATIVE/ASSISTANT RECRUITER

6/2018 – 8/2019 INFINITI EMPLOYMENT SOLUTIONS, ORLANDO, FL

Screen/ interview potential employees for clients.

Job placement/ fill orders for clients as needed.

Run employee backgrounds, employee verifications, and loss of employment requests.

Dealt with unemployment cases sent over from the state for claims.

Scanning documents, filing, answering phones.

Searching for resumes and setting interviews.

Maintaining organization of employee files, I9’s; as well as new hire information.

Counting hours/ timecards for employees and inputting them into spreadsheets for clients.

ADMINISTRATIVE/RENEWAL CORDINATOR

10/2015 – 11/2017 PROSTAFF TERMITE & PEST CONTROL, ORLANDO, FL

Manage customer and commercial files.

Pest & Termite renewals, cancel accounts, collect payments.

Collections/ Accounts Payables.

Schedule Tech’s routes, landscape routes. Schedule renewals for pest and termite annual services. Schedule follow ups and leads.

Order office supplies, keep track of office inventory.

Enter all Termidor forms into BASF.

Create new accounts, leads, and services in PestPac.

LANDSCAPE ESTIMATOR

10-2014 – 6/2015 BIG TREE INC, ORLANDO, FL

Submit daily landscape proposals.

Create proposals for landscape material, irrigation, and erosion.

Use BluRev program to perform take offs on all jobs.

QuickBooks & Outlook

Check/ Search for new jobs to bid on daily. Visit locations to share company information.

Follow ups, build relationships with customers, attend trade show events, sales calls/ visits to get more business.

VISUAL MERCHANDISE MANAGER

11/2013 – 6/2014 BODY CENTRAL @ FLORIDA MALL, ORLANDO, FL

Designed displays to deliver interactive, engaging, and memorable store experiences for shoppers.

Oversaw inventory counts to maintain stock records and account for shrinkage.

Executed in-season pricing strategies, promotions, and markdowns to reach financial targets.

Daily shipments and putting out merchandise, filling and stocking the floor.

Leadership within the Visual Team, store & corporate meetings/calls.

Running sales, floor, and hourly sales goals.

Daily, Weekly, & Monthly overnight floor sets/visual changes to store.

Handle cash, count drawers, money/bank deposits and change orders, order supplies, and submit weekly damages.

Prepare weekly & monthly sales goal sheets, make weekly schedule for managers and employees.

VISUAL MERCHANDISE MANAGER

11/2008 – 02/2013 CHARLOTTE RUSSE, ORLANDO, FL

Designed displays to deliver interactive, engaging, and memorable store experiences for shoppers.

Oversaw inventory counts to maintain stock records and account for shrinkage.

Executed in-season pricing strategies, promotions, and markdowns to reach financial targets.

Daily shipments and putting out merchandise, filling and stocking the floor.

Leadership within the Visual Team, store & corporate meetings/calls.

Running sales, floor, and hourly sales goals.

Daily, Weekly, & Monthly overnight floor sets/visual changes to store.

Handle cash, count drawers, money/bank deposits and change orders, order supplies, and submit weekly damages.

Prepare weekly & monthly sales goal sheets, make weekly schedule for managers and employees.

ADMINISTRATIVE ASSITANT/TICKET SALES

01/2007 – 03/2008 ARNOLD PALMER INVITATIONAL, ORLANDO, FL

Assisted the tournament staff with day-to-day administrative responsibilities, performed duties such as answering phones, mailings, filing, organizing, and data entry.

Processed and tracked ticket order forms and entered/ managed date for ticket sales in the office database.

Online tickets sales, put together tickets, ticket packages, tournament tickets, player packages and tickets. Created player and staff lanyards.

Assisted with management promotion of special ticket promotions for tournament sponsors/partners.

Assisted with ticket sales, focusing on new prospects.



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