ORI CLARE, PMP®

Avon, CT ad02vm@r.postjobfree.com 860-***-**** linkedin.com/in/oriclare

CERTIFIED PROJECT MANAGEMENT PROFESSIONAL (PMP)

Exceptional seasoned experience in IT, Healthcare, Pharmacy Benefits, Financial Services and regulated Public Utilities. Excels at partnering remotely and in-person with internal sponsors and executive/senior management, leading large, multi-disciplinary teams to deliver assigned initiatives to specification, on-time and within budget. Enjoys coaching and mentoring less experienced project managers and business project leads in project management “best practices” tailored to the needs of their organizations.

Project Planning Acquisition Integration Vendor Management IT Strategy System Analysis

Software Development Change Management Team Building Business Management

EXPERIENCE

Xsell Resources / CVS Health – Pharmacy Benefit Management November 2022 - present

Senior Business Project Manager (Contract Consultant) fully remote, open to hybrid

Providing direct project management, project manager mentorship, best project management practices guidance and policy development services within the CVS Health’s Pharmacy Benefits Management Customer Service Excellence and Business Value Transformation groups. The portfolio of projects administered and/or directly managed includes regulatory and non-regulatory (company prioritized) operational and financial initiatives.

Hartford HealthCare, Hartford, CT January 2014 – September 2022

Senior (Enterprise) Project Manager and IT PMO Manager

Project managed a portfolio of large and complex Healthcare clinical and operational projects (both in-person and hybrid-remote). Developed a project intake process and managed a team of IT project managers concurrent with managing a multi-million-dollar portfolio of IT Infrastructure and Clinical Healthcare projects. Led the development and improvement of project- and staff-management processes and procedures while proactively mentoring staff on project management best-practices. Major contributions included:

General and IT Project Management:

oSenior Project Manager for a multi-million-dollar portfolio of key technology infrastructure and clinical/operational healthcare initiatives serving multiple operating entities and affecting over 30,000 users within a $5-billion regional consortium of hospitals and healthcare-providing organizations.

oProvided direct and consultative program support and project management leadership and mentoring to clinical and technology C-suite and senior executives, directors, resource managers, professional project managers, junior technical colleagues – as well as matrixed-organization operational leaders.

oProject portfolio included high-impact, high-value operational improvement, acquisition integration and clinical projects – projects’ focus included: healthcare quality and safety compliance; healthcare equity, diversity and inclusion, enterprise growth through acquisitions and other avenues of revenue generation and cost savings/avoidance.

oOversaw chosen vendors to ensure high quality, timeliness of results, adherence to scope and statement of work, and completion of promised deliverables within budget.

PMO Development: Provided project management services as both an individual contributor and Project Management Office (PMO) manager within the Technology Services group under the direction of the Chief Technology Officer.

oProvided standardized and integrated project management processes and supporting artifacts for a time-critical $20+million portfolio of key technology infrastructure initiatives.

oAdapted industry-standard project-planning, monitoring and control tools for the tech stakeholders.

oWorked with senior IT executives, directors, and managers to author a set of foundational project intake policies and procedures and established a repository of detailed project-evaluative documents.

oRevamped existing - and created new – project management processes and artifact templates, helping to restore viability of, and confidence in, the project management function at both the department and enterprise levels.

VOLT Technologies / Fujitsu North America, Glastonbury, CT February 2013 – December 2013

IT Project Manager (Contract Consultant)

Responsible for all aspects of project-managing large enterprise-wide Windows PC migrations using automated migration tools and local technicians for Fujitsu’s client companies across the US and Canada. Completed the management of a successful Service Desk transition project, moving “white-labelled” support services for a Japan-based client from Costa Rica to Texas.

Southern CT Gas (SCG) / CT Natural Gas (CNG), East Hartford, CT October 2007 – May 2012

(acquired by United Illuminating Holdings Corp. - UIL, New Haven, CT)

IT Project Manager and Test Lead

Project-managed the successful implementation of multiple concurrent applications- and infrastructure projects of varying complexity.

Served a variety of internal clients and helped the company meet State regulatory requirements while facilitating operational efficiencies (improved productivity / reduced costs).

Served as Test Lead for the mission-critical, 18-month, post-acquisition project to integrate SCG/CNG information systems with those of UIL, including the phased transition of customer information, accounting, and billing systems (and relevant interfaces) to a consolidated SAP platform.

CIGNA Investment Management Technology Services, Hartford, CT September 1998 – October 2006

Applications Development Senior Specialist

Project Lead and application support lead for Commercial Mortgage Loan Management, including an application rewrite and eventual replacement projects, transitioning it to an external ASP; helped develop and evaluate RFP, managed interactions with vendors, evaluated vendor contracts, coordinated involvement of other technology areas, cross-mapped data dictionaries, implemented financial/statistical reports, oversaw production cutover, and decommissioned the old applications.

Project Lead for the division’s Y2K initiatives – coordinated, monitored, documented, and reported on fixes to management – managed 12/31-1/1 command-and-control activities across global offices’ time-zones.

ADDITIONAL RELEVANT EXPERIENCE

Hartford Financial Services, Hartford, CT – contract Computer Programmer

Connecticut National/Shawmut Bank, Hartford, CT - Systems Manager and Project Leader - capital markets, foreign exchange

CIGNA Systems Resource Management, Individual Financial Systems Division and Individual Insurance Operations, Windsor and Bloomfield, CT – Senior IT mainframe and mini-computer Systems Performance Analyst, IT System Designer, individual Life and Health Insurance Underwriter

EDUCATION

Master of Science, MS, Business Management, Rensselaer Polytechnic Institute

Bachelor of Arts, BA, Psychology, University of Connecticut

MEMBERSHIP AND CERTIFICATIONS

Project Management Institute (PMI) – Project Management Professional (PMP achieved 2017) cert:2070327

Project Management Institute (PMI) – Disciplined Agile Scrum Master (DASM achieved 2022) cert: 3300219

Hartford HealthCare - Lean Bronze and Silver Certified

Hartford HealthCare - Change Management Certified

TOOLS AND SYSTEMS

Project & Portfolio Management: Project Management Institute (PMI) PMBOK Guide, MS-Project, Smartsheet, Clarity, SalesForce

Operating Systems: Windows, IBM MVS

Graphics and Presentation Development: MS-PowerPoint, MS-Visio Professional

Office Productivity: SharePoint, MS-Teams, MS-Forms, Nintex, Zoom, WebEx, GoToMeeting, VMR, MS-Lync/Skype For Business, MS-Office, Word, Excel, OneNote and Outlook

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