TD TERESA DUNCAN

WAYNESBORO, Mississippi ***** 1-601-***-****

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PROFESSIONAL

SUMMARY

Quality-driven CSR with proven record of excellent job performance. Manages projects at each stage with diligent and attentive approach, carefully checking details and testing assumptions. Skilled in training junior personnel in principles and practices. Dedicated CSR professional with history of meeting company goals utilizing consistent and organized practices. Skilled in working under pressure and adapting to new situations and challenges to best enhance the organizational brand. Enthusiastic CSR eager to contribute to team success through hard work, attention to detail and excellent organizational skills. Clear understanding of CSR and training in CSR. Motivated to learn, grow and excel in CSR. To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills.

SKILLS Correspondence Writing

Document Preparation

Tax Computation

Individual Tax Returns

WORK HISTORY TAX PREPARATION SPECIALIST 10/2014 to CURRENT DUNCAN TAX SERVICE WAYNESBORO, MS

Completed and filed returns with tax departments at local, state and federal levels.

Reviewed clients tax filing papers thoroughly to determine eligibility for additional tax credits or deductions.

Maintained complete records of client tax returns and supporting documentation in secured areas.

Offered clients recommendations to reduce tax liabilities. Maintained complete records of client tax returns and supporting documentation in secured areas

Provided information about available products and services to clients, resulting in increased business opportunities

PAYROLL CLERK 05/2020 to 03/2021

Ellisville State School ELLISVILLE, MS

Maintained payroll information by calculating, collecting and entering data. Processed new hire paperwork and documents.

Verified timekeeping records and handled any discrepancies with employees.

Maintained employee privacy and protected payroll operations by keeping all information confidential.

Maintained payroll information by calculating, collecting and entering data Initiated direct deposits and prepared manual checks for [Number] employees

Processed payrolls on regular basis for more than [Number] employees nationally

Reviewed personnel records to determine names, rates of pay, occupations of new hires and changes in wage rates CSR, SALES 03/2020 to 03/2021

ALORICA Phoenix, AZ

Educated associates on market trends and stayed up-to-date on forecasts. Engaged with customers to effectively build rapport and lasting relationships.

Maintained records related to sales, returns and inventory availability. Implemented up-selling strategies such as recommending accessories and complementary purchases to boost revenue.

CSR, SALES 03/2020 to 01/2021

Costco Sacramento, CA

Educated associates on market trends and stayed up-to-date on forecasts. Engaged with customers to effectively build rapport and lasting relationships.

Maintained records related to sales, returns and inventory availability. Implemented up-selling strategies such as recommending accessories and complementary purchases to boost revenue.

MERCHANDISER 04/2017 to 08/2020

Footprints Retail Services LISLE, IL

Removed damaged, out-of-code, not-in-set and discontinued items from displays.

Inspected merchandise for quality and arranged proper display location on floor.

Monitored inventory levels and kept adequate stock in product displays on sales floor.

Updated pricing and signage to complete product displays and educate customers.

MERCHANDISER 04/2013 to 07/2017

ACOSTA JACKSONVILLE, FL

Removed damaged, out-of-code, not-in-set and discontinued items from displays.

Inspected merchandise for quality and arranged proper display location on floor.

Monitored inventory levels and kept adequate stock in product displays on sales floor.

Updated pricing and signage to complete product displays and educate customers.

TAX PREPARER 10/2011 to 10/2014

Jackson Hewitt LAUREL, MS

Completed and filed returns with tax departments at local, state and federal levels.

Maintained complete records of client tax returns and supporting documentation in secured areas.

Reviewed clients tax filing papers thoroughly to determine eligibility for additional tax credits or deductions.

Prepared tax returns, extensions, tax planning calculations and write-ups for organizations and entities.

EDUCATION Associate of Science MEDICAL BILLING AND CODING 03/2015 University of Phoenix, Tempe, AZ

CERT NURSING 05/2006

Jones County Junior College, Ellisville, MS

GED 08/2005

Jones County Junior College, Ellisville, MS

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