John F. Steelhammer III

Bend, OR 704-***-**** ad02vj@r.postjobfree.com

Dynamic, customer-focused, and results-driven business leader with 15+ years of experience in directing FOH activities, planning marketing campaigns, and implementing scalable solutions while driving operational excellence and continuous process improvements. Broad background in hiring, training, mentoring, and building top-performing talent with proven ability to implement business-critical projects and best practices. Adept at key account and relationship management with a track record of optimizing revenue, profitability, sales, guest satisfaction, service delivery, and business development.

Professional Experience Wyndham Seventh Mountain Resort Bend, OR

Rooms Executive October 2022 - Present

●Oversee general maintenance operations, including upkeep of business-critical systems and components for 120+ condominium units, public areas, and amenities, with a keen focus on streamlining workflow

●Track and maintain optimum levels of housekeeping and inventory control by building strong coordination with suppliers and third-party vendors

●Devise quality upgrade plans to overhaul and improve redundant guest services, business units, and resort amenities

●Facilitate timely repair of damaged materials and facilities to prevent potential hazards and operational delays

●Coached and mentored 20+ housekeeping, commons, laundry, and maintenance staff in industry best practices for standard set up of guest-rooms and suites as well as chemical procedures of MSDS and Ecolab safety

●Conduct daily inspections to ensure cleanliness and safety for all facilities and maintain tools and equipment in optimum operational condition

Built housekeeper and housemen incentive-based inspection programs for staff to regulate quality service delivery and operational efficiency for daily tasks and responsibilities

Brasada Ranch Powell Butte, OR

Seasonal Operations Specialist June 2022 - October 2022

●Enhanced communication and operations for all departments, including F&B, Housekeeping, Accounting, Upkeep, Banquets, and H.O.A. as well as Golf, Athletic, and Equestrian Centers for a 1,800-acre resort

●Promoted team synergy and collaboration between team members to achieve daily objectives within given timelines and schedules

●Delivered strategic oversight to numerous business-critical projects to drive process improvements across company verticals

●Established robust collaboration with business leaders to prioritize and accelerate project completion

●Elevated Brasada’s stature as one of the top ten resorts on the West Coast by Refocusing organizational efforts on personalized customer service delivery and solutions for all guest and member interactions

Prince Resort North Myrtle Beach, SC

Resort Manager October 2021 - February 2022

●Supervised and scheduled office, cleaning, and maintenance activities for 25+ staff while implementing and enforcing SOPs to ensure guest and employee safety

●Oversaw multiple day-to-day tasks and responsibilities, including quality inspections, security walks, guest check-ins, conflict resolution, preventative maintenance, and financial oversight and management for all operations

●Planned and implemented scalable marketing strategies to promote and upsell the resort’s services and amenities

Lake Norman Realty Inc. Cornelius, NC

Realtor / Broker March 2017 – Presently Serve As Referral Broker

●Provide proactive assistance to potential buyers in staging homes ahead of open houses while coordinating buying and selling of properties to attain bottom-line results

●Administer and process real estate transactions daily involving residential home and land sales

●Delivered dedicated guidance to sellers and buyers in marketing and purchasing property for the right price and terms

Fairfield Resorts Edisto Beach, SC

SC Owner Services Representative

●Build strong owner-based clientele of new and existing accounts through strategic sales and marketing efforts

●Provided proactive support to customers through phone, email, chat support, in person to answer and resolve customer queries and concerns in a timely fashion

●Verified and processed confirmations for all owners and guests while ensuring accuracy and completeness for all documentation and customer records

Additional Experience

Velvet Hammer Restaurant General Manager (GM)

●Developed and implemented strategic marketing plans to secure prospective leads and patrons for the restaurant

Director of Operations Queens Landing/Lake Cruises Inc.

●Directed daily operations for a multifaceted restaurant and catering business with cruise lines, overseeing all aspects of office administration, FOH activities, planning, budgeting, and talent acquisition for the entire organization

General Manager (GM) Atlantic Beer & Ice Company

●Ran a full-service fine dining establishment, including a state-of-the-art sports bar, jazz cellar, and conference center with a high-volume daily guest and client intake

General Manager (GM) Spring Garden Brewing Company

●Headed micro-brewery, sports bar, and restaurant operations, encompassing periodic quality checks, inspections, and audits for all batches to ensure compliance with quality standards

Front Office Representative, Hyatt Regency Maui, Kaanapali Beach, HI

●Facilitated front-desk operations for a five-star resort and hotel comprising 814 rooms, tasked with supporting all aspects of guest services, scheduling, auditing, and hiring to meet daily needs and requirements

Core Competencies

Operations & Guest Services, BOH & FOH Services, Business Development & Administration, Business Roadmap

Property Management, Stakeholder & Shareholder Relations, Policies & Procedures, Customer Relations & Support

Finance & Budgets, Talent Acquisition, Budgeting, QA/QC, SOP Compliance, Customer Service, Menu Development

Payroll, Training & Development, Negotiations, Scheduling, Marketing

Technical Skills

Microsoft Office Suite: Word, Excel, PowerPoint, Outlook, Jonas, HotSOS, Citrix, Workday, Microsoft Teams, Micros

Standards: OSHA

Education/Credentials

Studies in Political Science, University of Oregon

Studies in Liberal Art Studies, Central Oregon College

Certification Roderick Institute of Leadership & Management

Licensed North Carolina Broker

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