Customer Service Data Entry
Resume:
Sonya Smith
Mesa, AZ *****
*************@*****.***
Summary
Dedicated professional seeking a full-time position with an organization that offers a diverse work environment, values commitment & dedication to the organizations mission. Great at building relationships, planning, and prioritizing assignments. Strong organizational skills with a focus on customer satisfaction. Excellent leadership skills adapting to new situations and challenges to best enhance the organizational brand. Willingness to take on added responsibilities to meet team goals.
SKILLS
• Great communication skills • CRM Database Management
• Evidence Based Practices • Data Entry
• MS Office • Flexibility
• Interpersonal Communication • Great customer Service
WORK HISTORY
CUSTOMER SERVICE 12/2022 – 06/2023
PNC Bank Mesa, Arizona (Remote)
Assist customers with transaction and balance inquiries.
Transfer available funds from personal accounts to other lines of credit.
Assist customers with dispute of unauthorized charges.
Open checking/savings accounts
Open/close debit cards associated with accounts.
Assist with unlocking online access to accounts.
Assist clients with making decisions by offering various account packages.
Answering questions related to banking needs.
CUSTOMER SERVICE 04/2022 to 11/2023
Uber Technologies Phoenix, Arizona
Established a business-to-business partnership with Uber, Lyft, Door Dash, Grub Hub.
Achieved and maintained 5-star status based on feedback from customers.
Chauffeured over 3,000 customers with safe, friendly, professional, on-time service.
Adapted to situational changes to best meet the needs of the customer.
Managed difficult customers and addressed their concerns or complaints.
Provided a comfortable and caring environment for customers.
Engaged in kind and positive social interaction with customers on a per customer basis.
PUBLIC SAFETY RECORDS CLERK 10/2017 to 10/2021
Hennepin County Juvenile Detention Minneapolis, MN
Booking and releasing juvenile offenders following policy and court decisions
Communicate with other criminal justice practitioners to ensure compliance with the admissions process.
Scheduled future court hearings for youth in custody & released per judges’ orders.
Experience using Microsoft Office, NCIC, MNCIS, POR, MGA, CSTS, Odyssey File
Interview residents and contact legal guardians during the process to obtain demographic information.
Check for and upload outstanding warrants into various computer systems.
Accurately update information in databases using multiple monitors, applications, and systems for view.
OFFICE SPECIALIST II 03/2017 to 10/2017
Hennepin County Human Services Minneapolis, MN
Support three teams, Managed Health Care, Case Assignment & MN Sure Human Service Reps Assist with office essentials such as copies, mailings and maintain databases.
Receive process and sort health care forms while entering participants into ECF database.
Restocked supplies and submitted purchase orders via APEX ensuring office supplies are inventoried and available for staff.
Developed presentations and generated reports to facilitate office operations.
Prepared bulk and regular/ interoffice mail, packages for shipment, pickup, and courier services to expedite delivery.
SPECIALIST II 01/2013 to 03/2017
Hennepin County Human Services Minneapolis, MN
Manage front desk providing direct face-to-face contact with participants of Little Earth programs.
Provide administrative support to child protection social workers.
Create, open, and assign workgroup cases to individual staff and close assess and case management files.
Coordinate with other staff for special projects as assigned.
Maintain and update master database for Little Earth Program
Collect compile, maintain, and enter client information into various databases using Word and Excel for weekly and monthly tracking of activities.
Communicate with other Hennepin County staff and contracted staff on various levels.
EDUCATION
Metropolitan State University St. Paul, MN I Evidence-Based Practices Certification 2019
Metropolitan State University - Brooklyn Park, MN Bachelor of Science Criminal Justice 2018
Minneapolis Community and Technical College - Minneapolis, MN Associates of Science Degree 2015
INTERNSHIP/VOLUNTEER
Juvenile Supervision Center - Minneapolis, Mn. 2017-2018
Assist with detaining and providing youth ages 10-17, who were picked up on low level offenses, a safe place until parents come to pick them up.
Metro ABE Center - Heights, Mn. 2016
Tutor refugees and teenagers in basic reading, writing, math, and computer skills
Contact this candidate