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Customer Service Microsoft Office

Location:
Riverview, FL
Posted:
November 12, 2023

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Resume:

Sharon Nandor

***** ********* **, *********, *******, 33579, US • 813-***-**** • ad02v4@r.postjobfree.com Excellent communication and analytical skills.

Expertise in identifying and preventing unacceptable risk and fraud. Analyze and reviewed financial statements and credit reports. Self-directed

Dedicated

Customer satisfaction

Asset Statements

Financial transactions expertise

Residential Loans

Non-Prime Markets

Microsoft Office

Financial records and processing

Communications

Loan to Value Ratio Calculations

FNMA Guidelines

Debt-to-Income Ratios

Time management skills

Quick learner

Pet charting information

Results-oriented

FHLMC Guidelines

Regulatory compliance

Application Analysis

Financial analysis aptitude

Jumbo and Super Jumbo Loans

Practiced at FHA loan process

Credit and collections

Non-QM Markets

Mortgage Underwriter - January, 2017 to July, 2022 SitusAMC - St. Petersburg, FL

Reviewed team underwriting decisions to identify mistakes and, when necessary, reverse previous decisions. Reviewed and edited loan agreements to improve efficiency and accuracy. Consistently met the 2 hour deadline, turning around applications quickly and making firm approval or denial decisions. Ensured that federal agencies such as the VA, HUD, and the FNMA were all in compliance with the mortgage program. Double-checked the accuracy of applicants' information to reduce fraud. Used agile work methods to ensure that projects were completed quickly and successfully. Collaborated with members of the processing team to communicate errors and obtain missing data for current applications. Double-checked personal and team calculations to validate information and underwriting decisions. In charge of day-to-day operations and equipment maintenance in the [Type] department. Maintained a high level of professionalism and calmness with all personnel even in high-stress situations. Followed all regulations, including the Bank Secrecy Act, the Anti-Money Laundering Act, OFAC, the USA Patriot Act, the Privacy Act, and the Community Reinvestment Act.

PROFESSIONAL SUMMARY

SKILLS

WORK HISTORY

Mortgage Processor - March, 2016 to January, 2017

USAA - Tampa, FL

Used proprietary software to load consumer loan applications. Kept track of everything.

Collaborated with customers to determine their needs and deliver service. Solved issues, improved operations, and provided excellent customer service. Created loan packages and submitted them to title and escrow companies. Followed all company and regulatory security and audit procedures. Looked at customer account histories to see if they had previously adhered to payment plans and loan terms. Had an excellent attendance record and was always on time for work. Submitted completed loan applications to underwriting and recommended approval or denial. Informed applicants of their acceptance or rejection via mail, email, phone, or personal consultations.



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