Business Development Customer Service

CHARLES L. MCMILLAN, JR.

**** ****** ******, *******, ** 32566 504-***-**** ********@******.***

SUMMARY

Successful sales and marketing professional with 10+ years’ experience in healthcare, marketing and customer service environments. Proven track record of business development and bottom line performance through targeted selling, designing and implementing innovative training and development solutions to maximize revenue. Trusted partner and advisor to senior leadership in the areas of sales, best practices and emerging trends.

CORE COMPETENCIES

Start-up Business Acumen Relationship Management Sales Performance Tracking Business Development

Creative Selling Techniques Forward & Strategic Thinking Customer Retention and Satisfaction

PROFESSIONAL EXPERIENCE

2015 - Present

Independent Catastrophic Insurance Adjuster

Southern United States

oCurrently supporting State Farm Insurance, Liberty Mutual Insurance, Worley Group and Pilot Companies. Specializing in auto and property claims caused by catastrophic occurrences.

oInvestigate, determine liability, confirm coverage, establish damages and negotiate settlement of claims. Currently attend and obtain client certification to be eligible for immediate deployment.

oLicensed in Mississippi, Louisiana, Texas, Florida, Alabama, Georgia, North Carolina, South Carolina, and California

2009 – 2015

Managing Director of Sales and Marketing, Advanced Hand Specialists

Covington, LA

oGave life and vision to a startup post-acute care facility by directing all operations and business efforts to deliver of occupational, physical and speech therapy.

oCoordinated hiring and training of employees, developed and implemented marketing plan including print media, educational workshops and brand awareness.

oMarketed clinic heavily to Orthopedic and Hand Surgeons and negotiated contracts with major insurance carriers including Blue Cross, Humana and People’s Choice.

ACHIEVEMENTS

oIncreased overall revenue by 30% throughout tenure

oIncreased new patients by 20% throughout tenure

oIncreased average billable charges by 12% throughout tenure

oExpanded referral base from orthopedic to include broader specialties

2006 – 2009

Regional Sales Manager, Abaxis Medical

Louisiana, Mississippi, Arkansas, Alabama

oResponsible for sales and installation of Piccolo Chemistry Analyzer in physician office labs. Partnered with distribution sales reps to optimize sales to physicians, office managers and lab technicians. Developed and presented individual ROA analysis to close sales opportunities. Built strong relationships with Cardiology, Dermatology, Internal Medicine, Oncology and Family Practice disciplines.

ACHIEVEMENTS

oHit 100% of sales plan in 2007, 2008, and 2009

oWon “Lab Zone” award for selling the most analyzers via Physicians Sales

oAwarded Sales Excellence Vacation trip for exceeding plan by 7 units.

2001 – 2006

Business Development Specialist, Barnes Distribution

New Orleans and Baton Rouge, LA

oTailored and implemented consultative sales approach to meet business needs. Developed plans to solve strategic need analysis necessary to convert competitive accounts. Coordinated and trained Sales and Support Teams to implement new account transitions.

ACHIEVEMENTS

oSales hit 152% of plan in 2006

oAfter implementation, ranked 1ST of 62 national sales territories

1989 – 2004

Senior Managed Care Account Manager – Diabetes Care Division, Roche Diagnostics

New Orleans, LA

oAccountable for retail and physician activities for $19M territories. Developed product stream from physician to retail pharmacy and DME accounts. Responsible for strategic analysis and targeting of account base to optimize selling efforts. Worked with managed care accounts, set and executed promotions and advertising campaigns with regional and national accounts. Provided continuing education and mentoring for retail sales specialists. Partnered with Roche marketing group, retial sales specialists, and hospital account managers to capture managed care segment in designated areas (DMA).

ACHIEVEMENTS

oChosen as preferred Vendor by Rite Aid New Orleans

oTop retail promotion by K-Mart Pharmacy

oWon Educational Leadership Award

oWon Premier Performers Club Award 4 consecutive years

oWinners Club winner 3 times

oSelected to serve on President’s Action Council

oIncreased Strip Share from 1.2% to 36.6%

*Other positions held within Roche include Retail Sales Specialist, Physician/Hospital Sales Specialist, and Urinalysis Capital Equipment Sales Specialist.

EDUCATION

B.A, Business Administration, Southeastern Louisiana University

TECHNOLOGY

oMicrosoft Office and Outlook, Excel, PowerPoint, all CRM

oWork well with Apple platforms Mac book Pro, IPad, and Smartphone functions

oDeveloped Facebook and corporate Web Site for Advanced Hand Specialists

oWorked with social media platforms to drive new patient referrals

oUtilized Constant Contact for e-mail marketing campaigns

oDeveloped a customer loyalty program to increase “Likes” and “Yelp” reviews

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