Steven A. Schwartz

*** **** *** ******, ***. *C - New York, NY 10025

ad02u8@r.postjobfree.com 646-***-****; (V), 917-***-****; texts, mobile

Here goes five-ten minutes you’ll never get back and I appreciate you - for being willing to continue. Let’s cut to the chase: Still only 62 years young, I bring professional experience loving and taking care of people spanning; literally six decades, the 1970’s forward. Further, I am a competition-trained Communications Professional / Customer Service Engineer - the result of being entrusted to produce hundreds of thousands of orders for service, the majority working to satisfy New York’s Best and Brightest. I Love People. Around the qualities “Being Present” over the phone, I bring to the table, a now FULLY-OPERATIONAL call-center agent handbook / manual / guide and command - adequate to effectively deliver leadership around recruiting, hiring, coaching up and managing teams of ‘shift supervisors’ charged with maintaining World-Class standards for today’s entry-level talent-pool.

·(I’m able to:) easily remain focused; listening to our clients or prospects’ assertions, requests, demands etc - listening acutely for the details facilitating my putting myself in their perspective(s) - especially in high-stress environments.

•identify and effectively analyze breakdown, then arriving at an amicable solution ensuring that both the consumer’s concerns are addressed to complete - while protecting the company’s resources and bottom line are both provided for and protected.

·after my many years living as an adult with a voracious consumer appetite, I am uniquely trained around the distinctions; Customer Service - and can be entrusted to manifest an I (and demonstrate for team members, a We) Love People demeanor in addressing the consumer’s concerns while ensuring the success of the Enterprise. I have through consistent effort and over time mastered manifesting an “I can do it easily” attitude.

·I possess a decent command of the distinction: Computer Science. Windows and on Macs - since 1987…

My most recent (sustained) work was generating an outbound call campaign for City Gates, a Queens, NY manufacturer of custom-made rolling gates, wrought-iron fences and related structural steel adornments. Prospecting across an array of tradespeople, architects and retail establishments, I worked us into the RFP process, creating and updated daily; our marketing flyer / cover-letter sent to the prospects each and every day. Every call was a first contact with a new person… Along with the day’s action, an accurate detailed memorialization needed be maintained - one I created and meticulously curated…

Professional history continuing;

•then living with a long-time friend, Jonathan Gould - at my present Upper West Side - Manhattan - address, my daily activities loosely revolved around making life easier for him beginning July, 2016 through his passing; November 2019. I worked to clean our apartment, plan meals, shop for groceries, then cook and clean up afterwards. I also perform errand-running duties. He was 71 when he expired, leaving me here to and still am; fighting the landlord for possession of the unit…

•Leased NYC Yellow cabs from Wailing Management September, 2013 through December, 2015. I cruised around the streets of NYC seven days a week, 100-120 hours, 6am-11pm weekdays, less on Saturdays and Sunday. The garage assigned me The Cab, 18 months to completion on an every-day basis.

•In 2011, I relocated to Manhattan from Florida after residing 15 years in South San Francisco - close to SFO - in the heart of The Bay Area. My first two jobs on returning to NYC were generating outbound call-campaigns on behalf first of National Expediting, Elizabeth NJ - working from home and again; for the local Electrolux vacuum cleaner franchisee on York Avenue on Manhattan’s Upper East Side. National; in Elizabeth - was operated by another long-time friend: Neil Tannenbaum who identified me as “The Best Telephone Agent he ever knew”. He’s an obvious reference, more on request.

•In 2001 and through 2010; I sold Office and Printer supplies - competing against Staples and Office Depot/Office Max while those two were still independent of each other - until Wall Street’s; AIG / Bear Sterns / Lehman Brothers-led debacle gutted the equity of hundreds of thousands of investors quickly grew into “Too Big to Fail” and Government bailouts. The effect on small-cap resellers like myself was cataclysmic and I had to quit, move and relocate in with my father in South Florida . Miraculously, I caught a break and moved back to NYC to share a small apartment with one of my partners from the 1980-1992 days - in the messenger service: A.S.A.P. Messengers’ Paul Rosenfield.

•Together with Adam, the three of us: Adam, Steve and Paul (ASAP) we operated A.S.A.P. Messengers, Ltd. continuously for 12 years serving over 10,000 unique clients, produced 300,000 service orders generating over $3,000,000 in billings.

Designing every module’s conditions of satisfaction, I’m most proud of the “Manual”. The tool we used to streamline empowering new-hires our unique conditions of satisfaction. The dispatcher-on-duty now able to dedicate his attention to production, now, each applicant was coached identically of what was expected of him or her. This process weeded-out the nefarious - and it worked brilliantly! Five fails across 250,000 orders, a 1:50,000 fail rate…

•Within our messenger service, I also was the key person interacting with Governmental agencies; The NYS Department of Labor, The IRS, conducted our banking and was accountable to grow our business through enrolling new clients as well as win referrals from clients already being satisfied. Those efforts being directly attributable to 80% of all our revenues - a result of maintaining relationships, earning referrals to their associates… My accountabilities included pricing all the completed work-orders, aggregating the client’s batches and from those, seated in front of my IBM Selectric II Typewriter, typed the billing summations. Then, organizing those by zip-code to make easier for the USPS to next-day deliver the invoices. While it is Adam who earned and deserves high-praise after effectively writing the code automating the entire order-entry and work flow-chart, his software was written to animate a design suite - according to primarily - my vision. Yes, Adam - contributed much more than merely writing out my plan while, what enhancements he added were inspired by the objectives, all a function of my scheme. He made better what he got from me.

On a purely political and personal note: people of equal ability deserve equal opportunity and I will stand for and die working to protect this objective. Our American Social Compact - must be redesigned and made to Love and Take Care of all of us - in theory as Lincoln at 1863’s Gettysburg Address laid out: ‘All Men are Created Equal’ and as the Great American; The Rev. Martin Luther King, Jr. affirmed in 1968 “I look to a day when people will not be judged by the color of their skin, but by the content of their character”. I Love People and will operate mySelf and if entrusted; lead a team of people effectively delivering the highest standards to our most valuable asset: Our Customers.

I assert your best use of me being producing a public-facing role where tomorrow’s leaders can see “I Love People” in it’s purest customer service adaptation, that the future’s service agents can have the example to improve on.

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