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Marcus

To be employed in an established firm with professional status for further career development and strengthening organizational and personal skills and ideal position would entail challenging responsibilities, recognition of achievements space for growth.

Specialist

Logistics Supply Chain

Freight forwarding Air / Ocean

Global Key Accounts Handling / Management

Customer Service / Warehouse Management

Planning, Scheduling and co-ordinating of Daily Operational Movements Work Experience

Expeditor - Kuehne + Nagel Qatar - 2020 – 2023 - Present 1. Handling Qatar local project Air / Sea / Eg: Qatar Aluminum, Qatar Petro mechanical 2. Routing shipment as per customer demand

3. Monitoring shipment movement / local clearance and delivery 4. Attending customer service meetings / Conference calls with customer KN stations Gulf Warehousing Company – Senior Customer Service officer 2020

Handling Customers of Air / Sea / Courier shipment

Routing Air / Sea shipments and monitoring

Customer Service Specialist at DHL Global Forwarding, Qatar from 2014 - 2019

Handling Global customers / Air and Ocean import / Exports o Eg. Boeing / Caterpillar / Siemens / Hewlett Packard / US Army / Network

Co-ordinating with airlines / shipping lines

Co-ordinating with customer and timely updating about their shipments

Corresponding with DHL station and customer

Worked as Airport Branch OPS Manager UPS Supply Chain Solutions - CMB Airport from Feb 2012 - June 2014

Monitoring Air Freight Import and Exports

Co-ordinating with airlines and Sri Lankan for smooth operations

Maintain good business relations with customers

Make sure of accurate smooth inbound / outbound stock movements

Attending to daily additional requirements

Implementing and following of HSE policies at workplace

Maintain UPS policies at work place

Attending monthly customer meeting and submitting report to the management

Communicate and follow up with origin discrepancies o w ww.ups.com

1. Worked as Logistics Customer Service Supervisor / Global Key accounts at Panalpina World Transport, Dubai, UAE . 2004 - 2011

Job Functions

Handling of Hewlett Packard imports –A Special Key account, Warehouse and floor operation.

Monitoring Pre-Alert from origin by Panalpina Charter Flight.

Coordinate with DNATA, Airlines for ULD arrival and de-consoling, and delivery scheduling

Pre alerting consignees and attending operational disputes.

Co ordinate with DNATA and Airlines for ULD arrival and de-consoling.

Follow up discrepancies with DNATA, Airlines and reporting to origin.

Preparing delivery schedule and pre advising customers by mail.

Attending customer inquiries, initiate actions. And attending monthly meeting with customers

Effectively communicating with HP and Panalpina stations via email. WWW.PANALPINA.COM

2. Operations Duty Manager at SLFFA cargo Services Ltd., A Cargo handling agent parallel to Srilankan Airline based in CMB Airport, Terminal II, Srilanka.2001 to 2004. Job Functions

1. Shift In-charge of inbound / out bound and delivery operations. 2. Co-ordinate with duty officers.

3. Conduct in-house training.

4. Preparing Shift roster for more than 200 Staff. 5. Attend and resolve operational issues and major customer complaints. 6. Submitting daily activity report to the higher management. Professional / Educational Qualifications

Degree in Business Management.

Followed a Crash course in Time Management conducted by The British Council-2002.

Participated a workshop on “Achieving Customer Loyalty” conducted by MTI Consultants-2002..

Followed a short course in Dangerous Goods Handling – by DGM support BV.

Obtained a certificate on “HSE Policies at work place” by Panalpina World Transport.

Obtained a training in Certified Freight Forwarder in DHL Dubai in 2016 Languages and other qualifications

Excellent command in English oral and written

Good team player

Well interested in solving critical disputes

Good analytical skills

Very good organizing capability with leadership

Personal data

Full Name : Marcus Sandanam Francis

Date of Birth : 22 May 1975

Civil Status : Married

Nationality : Sri Lankan

Passport No : N5191724

Visa Status : Employment Visa with NOC (Transferrable) Language Known : Fluent in English, Tamil, Malayalam and Hindi Thank you,

yours truly,

Francis S Marcus

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