Skills Summary

Over ** years’ experience in all aspects of IT operations and Signal Operations and 10+ years of experience in SAP SD functional. Specializing in accomplishing corporate goals through successful IT System integration to achieve business objectives. Supported exercises using distributed or stand-alone military simulations that included Corps Battle Simulation (CBS), the Joint Conflict and Tactical Simulation (JCATS), Extended Air Defense Simulation (EADSIM), MUSE Unmanned Aircraft Vehicle (UAV), CPOC, TIGR (Tactical Ground Reporting System), MAPHT (Human Terrain), and BCS3 systems.

Functional SAP knowledge in the following modules: MM, PP, SD, QM, PM, WM, and IM. Team SAP Pre-Implementation- Testing and hands on support and experience as part of the training. Provided hands on support for the testing portion of SAP WM implementation prep provided by the core team. Provided hands-on support during the actual implementation of SAP WM in the office. Experienced in strategic planning and execution of early system deliveries, utilizing efficient processes and services. Focusing on developing IT policies and procedures that advance the corporate mission and positively impact the bottom line.

Clearance

DoD Active SECRET Clearance.

Core Competencies

Lead team efforts specific to requirements elicitation, organization, translation, analysis and prioritization

Create process documentation/workflows, knowledge articles and self-service guidance.

Communicate orally and in writing with groups or individuals, using multiple digital media and transmission means, to collect and convey information.

Utilize System Developmental Life Cycle (SDLC), Agile & Scrum to facilitate process workflow modeling to collaborate on process improvements, automation capabilities and clearly defined end-to-end use cases.

Utilize analytical skills and the ability to tackle critical situations.

Provide end-user documentation for each new process delivered. Documentation shall be delivered in the form of portal wikis, or other user friendly and easily accessible platforms.

Develop and implement quantitative and qualitative methods for measuring the impact of process improvement and KM initiatives.

Translate business needs into analytics/reporting requirements, and interface with stakeholders to ensure successful delivery of end-user reporting solutions.

Provide thorough requirements documentation for user projects to ensure all processes are thought out and recorded presented to Government prior to release.

Supported exercises using distributed or stand-alone military simulations that included Corps Battle Simulation (CBS), the Joint Conflict and Tactical Simulation (JCATS), Extended Air Defense Simulation (EADSIM), MUSE Unmanned Aircraft Vehicle (UAV), CPOC, TIGR (Tactical Ground Reporting System), MAPHT (Human Terrain), and BCS3 systems.

SAP/ERP Systems (GRC Tool v10, Security, SAP Security), SAP MM, SD

Conducted in-depth business and system development research and compiled results for review by management team, scheduling meetings in order to follow up on key findings. Coordinated and hosted successful SAP SD seminars, creating custom-made user guides and other training materials, efficiently preparing meeting agendas and carefully monitoring all action items.

IT Infrastructure Development & Management, Policy, Process & Procedure Development

Strategic IT Planning, Change Management IT Operational Streamlining, IT Project Management

Cyber Security

C4ISR Systems

System Architecture, Agile Process, IV & V Testing, System Developmental Life Cycle (SDLC)

MS Office (Word, Excel, PowerPoint, Access, Outlook, Project, Publisher)

Windows Server 2003, Active Directory, User/Group Accounts & Policies, Desktop Support

Professional Experience and Accomplishments

Sr. Business Analyst Apr 22 to Present

GDIT (DMDC Govt)

Responsible for collecting and developing government requirements to ensure the system meets the functional, technical, system documentation and security requirements. Currently working SAP SD functional. Specializing

Collect and develop government requirements to ensure the system meets the functional, technical and security requirements; create documentation as needed.

Identify and analyze business needs, conducts requirements gathering, and defines scope and objectives.

Review software requirements and prepare test scenarios.

Analyze business and technical processes to formulate and develop business information processing systems.

Coordinates with business and technology teams

Provides expertise on continuous process improvement strategies, organizational redesign, change management projects, and performance measures for basic business process engagements.

Research industry trends for application of process improvement techniques and best practices

Partners with business process owners and management on strategic initiatives

Coach and provide guidance to less experienced professionals.

Program Manager/Consultant 1 Aug 22 – 8 Apr 22

Edge Solutions LLC

Responsible for collecting and developing government requirements to ensure the system meets the functional, technical, system documentation and security requirements.

Formulating, organizing, and monitoring inter-connected projects

Deciding on suitable strategies and objectives

Coordinating cross-project activities

Formulate, organize, and monitor inter-connected projects.

Decide on suitable strategies and objectives.

Coordinate cross-project activities.

Lead and evaluate project managers and other staff.

Develop and control deadlines, budgets, and activities.

Apply change, risk, and resource management.

Assume responsibility for the program’s people and vendors.

Assess program performance and aim to maximize ROI.

Resolve projects’ higher scope issues.

Prepare reports for program directors.

Business Analyst

BigBear.ai (FORSCOM Govt) 26 July 21 – 3 Feb 22

As a business analyst I am responsible for managing evaluating business processes, anticipating requirements, uncovering areas for improvement, and developing and implementing solutions.

Leading ongoing reviews of business processes and developing optimization strategies

Conducting meetings and presentations to share ideas and findings

Performing requirements analysis

Documenting and communicating the results of your efforts

Effectively communicating your insights and plans to cross-functional team members and management

Interfacing with stakeholders and gathering functional requirements. Documenting approved requirements to implement system capabilities.

Working closely with clients, technicians, and managerial staff

Ensuring solutions meet business needs and requirements

Performing user acceptance testing

Updating, implementing, and maintaining procedures

As the SAP SD, Business Analyst, I’m responsible for analyzing user business problems to be solved with automated systems.

Prioritizing initiatives based on business needs and requirements

Serving as a liaison between stakeholders and users

Monitoring deliverables and ensuring timely completion of projects.

Apply integrated principles, practices, and competencies for Lean, Agile, and DevOps (SAFe)

SAP Business Analyst 2 Dec 2019 – 23 July 2021

TekSystems/SAIC

Responsible for GCSS-Army Enterprise Resource Planning (ERP) Solution, system that serves as the primary tactical logistics enabler supporting Army and Joint transformation for sustainment. GCSS-A serves as the primary enabler to satisfy the Army's vision of a technologically advanced ERP that manages the flow of logistics, resources and information to meet the Army's modernization requirements.

As the SAP Business Analyst, I’m responsible for analyzing user business problems to be solved with automated systems.

At times formulate and define information system scope and objectives through research, analysis, testing and fact finding with a basic understanding of business systems and industry requirements.

Responsibilities include problem definition, evaluation of requirements, and implementation of systems to meet business, user, and cost requirements.

Prepare communications and make presentations on recommendations on system enhancements or alternatives. Act as functional expert.

Warehouse Management System SME (WMS)/ SAP MM

Smithfield Foods Tar Heel, NC June 2018 – Sept 2019

As the Site Expert, provide trend analysis to improve Distribution Center efficiencies while enabling other to be efficient users of the WMS system.

Primary on-site systems owner for ROC Warehouse Management System (WMS) including local configuration, administration, and support.

Evaluates building WMS to determine optimal settings, implements WMS configuration changes, and partners with leader’s WMS gaps and areas for improvement.

Researches, troubleshoots and determines root cause of system failures impacting operations, including escalation to appropriate to appropriate parties, prioritizing open issues with the team.

Manages schedules and expectation within the local facility teams related to all direct customer W MAS changes or enhancements and provide regular status updates.

SAP Implementation performed a variety of key consulting tasks addressing issues with local configurations, reviewing inquiries from end users, and communicating with third party SAP SD consultants who assisted the organization with change requests. Conducted in-depth business and system development research and compiled results for review by management team, scheduling meetings in order to follow up on key findings. Coordinated and hosted successful SAP seminars, creating custom-made user guides and other training materials, efficiently preparing meeting agendas and carefully monitoring all action items.

IT Trainer – Microsoft Office

ISHPI Information Technologies, Inc. FT Bragg, NC April 2018 – June 2018

Training, monitoring, and supporting the WOMACK Hospital staff. Engaged learners while being responsible for the transfer of knowledge and skills through the analysis, development and delivery of training to the organization.

Develop, conduct and audit training programs.

Measure and evaluate learner satisfaction as well as transfer of knowledge or skills

Business Systems Support Manager

Etihad Airways Abu Dhabi, UAE 29 Sept 2014 – Feb 2018

Responsible for managing suite of applications related Airports IT Business systems. Managed a team of highly skilled Business Systems Support Analysts and internal service providers' that deliver the IT Application requirements for the AUH HUB and outstation services to the Etihad Airport and Network Operations business.

Responsible for the implementation of all project stages (Preparation, Blueprint, Realization, Final Preparation, Go-Live and Sustain) in the PP & MM, SD SAP modules, for the Etihad Airway in Abu Dhabi UAE.

Maintained working relationships throughout the stages of the project with the Organization to ensure the total commitment from both factories to change current processes, when required, and full regional template adoption.

Ensured all relevant information is shared consistently among the team members from the project and the different areas of the business, facilitating meetings and discussions to ensure that the completed plan is effective and thorough.

Organized and diagramed business process flowcharts and documents as a result of the required changes for the new SAP/ERP system implemented in both factories.

Provided subject matter expertise in the support of the Airports and Network Operations suite of applications, utilizing MS Project and Agile practices.

Design, develop, and manage the business/IT operational plans and system requirements for application implementations and enhancements, and developed functional specifications;

Collaborated with the operational SME’s Subject matter expert to analyze and prioritize application support requirements, strategic directions, projects, and investments.

IT Operations & Facility Manager

Knowledge Point, Zahid Military City, UAE Nov 2013 – July 2014

As IT Operations Manager, located at Zahid Military City, responsible for internal customer service through the maintenance and efficient operation of IT functions. Responsible for the security and integrity of computer operations systems development in accordance with projects contractual obligations, IT plan and UAE Land Forces policies and procedures.

Manages the development of business support applications and implementation of new technology.

Manage IT/IS infrastructure and provide a help-desk facility for staff Liaise with staff to ensure the IT systems facilitate efficient internal and external information distribution and communications protocols.

Troubleshoot technical issues to resolution and/or escalate to supplier or partner organizations as required.

Develop system policies and processes.

Lead the analysis & creation of workflows/process flow while maintaining compliance with corporate and customer requirements.

IT/Signal Manager (Subcontract Logos Technologies – PGSS, PTDS, KESTREL Surveillance)

EDGE SOLUTIONS LLC, FAYETTEVILLE, NC March 2012 – August 2013

Plans and implements additions, deletions, and major modifications to the supporting infrastructure company-wide in coordination with corporate leadership. Oversee the implementation of network security at the corporate level. Anticipates future network needs, identifies proactive solutions to satisfy needs

Exercise delegated managerial authority to oversee the overall planning, directing, and timely execution of a program, several program segments (each of which is managed through separate subordinate organizational units), or comparable staff functions, including development, assignment, and higher level clearance of goals and objectives for supervisors or managers of subordinate organizational unit or lower organizational levels.

Approve multiyear and long range work plans developed by the supervisors or managers of subordinate

Systems Engineer – Signal C4ISR Systems

GENERAL DYNAMICS C4 SYSTEMS, SCOTTSDALE, AZ (ARMY MATERIAL COMMAND-AMC) February 2009 - March 2012

Deployed to Afghanistan and Iraq 2009 - 2011 as Systems Engineer and charged with setting up CENTRIX network system to share information with NATO. Maintained servers and clients, Secret Internet Protocol Router (SIPRNET) connectivity, and conducted information assurance, equipment installation and maintenance, made upgrade recommendations and provided lifecycle support.

Assisted with overseeing data center/server operations; resolved customer issues regarding automation systems, software and/or hardware problems, or password violations.

Designated lead for documenting of processes into standardized operating procedures.

Reviewed, evaluated, and recommended changes to operational matters.

Supplied customer support of desktop software/hardware, network, and email.

Patched baseline computers for antivirus vulnerabilities and installed software/hardware.

Senior Analyst Functional – Signal Systems for Warfighter

GENERAL DYNAMICS IT SYSTEMS, FT. BRAGG, NC (AMAC GOVT) July 2008 – February 2009

Functioned as Systems Senior Analyst while accountable for designing voice data system architectures for staff collaboration and information sharing.

Developed architectures that were unique to unit C4ISR training requirements.

Setup and configured systems, and conducted testing, troubleshooting, and system modification as needed.

Supported exercises using distributed or stand-alone military simulations that included Corps Battle Simulation (CBS), the Joint Conflict and Tactical Simulation (JCATS), Extended Air Defense Simulation (EADSIM), MUSE Unmanned Aircraft Vehicle (UAV), CPOC, TIGR (Tactical Ground Reporting System), MAPHT (Human Terrain), and BCS3 systems.

Logistics Manager

406TH AFSB (HONEYWELL), FT. BRAGG, NC May 2007 – July 2008

Served as primary planner for Army Preposition Stock (APS-3) operations and logistics support integration (maintenance, supply, TMDE, communications, war reserve stocks, and etc.) for Logistics Support Elements supporting the war-fighter. Accountable for fielding, training, and inventory control for APS.

Developed plans and operations orders to contingency operations in the global war on terrorism.

Evaluated procedures and identified requirement for maintenance management and associated policies.

Represented Operation Support committees, and working groups at DOD, AMC, and other major commands.

SAMS – ITDA Analyst

ITT INDUSTRIES, FT. BRAGG, NC June 2006 – May 2007

Primary point-of-contact for resolving ALMC customer IT questions or problems regarding automation systems, software and/or hardware, network, email, password violations, and telecommunication troubles and work orders. Researched, evaluated, and provided feedback on problematic trends and patterns in customer support requirements. Developed and maintained problem tracking and resolution databases. Installed, configured, troubleshot, and maintained hardware and software to ensure delivery of customer support services. Position was at the Sensitive Secret level.

Provided support on NIPR and SIPR environments; analyzed software system failures.

Made recommendations on the potential use of new IT developments within the Command.

Handled all daily, weekly, and monthly SAMS-I/TDA system reports, as well as system maintenance and ad hoc queries in SAMS-I/TDA and MS Office suite.

Identified and coordinated network, database, and systems administration requirements and priorities; resolved issues with router/server configurations.

Training Specialist – IT / Technical/ SAP MM

UNILEVER HPC NA, RAEFORD, NC July 2000 – Nov 2005

Developed courses, including syllabus, materials and curriculum in basic through advanced computer skills (MS Word, Excel, Access, Computer Hardware, Oracle 10g, SAP (Lead trainer and organizer for implementation of SAP R/3), and 5's) for 300+ students. Reviewed and conducted studies on plant organizational, structure, and training. Evaluated new equipment systems for Learning Center, as well as manning requirements and integration of systems and personnel.

Acted as an active member in the release of SAP R/3 at Unilever HPC NA focusing in the PP and MM modules, obtaining as much experience and knowledge as possible for the upcoming implementation of SAP in Raeford, NC. Directly contributed in the structuring of the business blueprints for the Inventory Management & Warehouse, Make to Supply, and various business sections. Helped in the understanding and analysis of the factories “AS IS” business process and mapping the upcoming “TO BE” business processes taking in consideration the SAP model. Participated in the unit and integrated tests for the IM, WM, MM, SD, and PP SAP modules, completing the cycle with the user acceptance tests. Involved in the role profile design process, validating PP and MM transaction codes, preventing possible conflicting authorizations, and seeking for the correct segregation of duties in compliance with corporate guidelines.

Assured all training conducted and developed in the Training Department was administratively and technically sound.

Analyzed, designed, developed, validated, and evaluated training programs and courses using multimedia and distance learning technology.

Monitored and evaluated students' progress in courses.

Ensured course materials met lesson objectives and adjusted course content or presentations.

Developed and recommended criteria for selection of Line Technicians for promotion; reviewed policies and recommended changes to improve skill path and pay increases. Analyzed position skill requirements to develop, modify, and publish professional development criteria and career maps by specialty.

Provided technical guidance and institutional knowledge in areas of equipment, materiel development, and training that affected the life-cycle management.

Specialized Training

Army Reserves 1989 – 1997

Certified in Communications - DDI, Web Programming I & II, Oracle 10g, Delphi 5, and the Internet: Concepts and

Applications Systems Applications and Products (SAP) Trainer/User, Effective Presentation & Public Speaking Skills, CHCS training, ADS training, Automation training in MS Office, MS Word, MS Access, MS Excel, MS PowerPoint, MS Excel Charting, MS Windows, MS Exchange, Office Professionalism in Today's World Training

Education

University of Phoenix – M.I.S. Information Systems 2011

University of Phoenix – B.S. Information Technology 2004

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