Customer Experience Service

References Available Upon Request*

Samantha Pascua 510-***-****

*********@*****.***

EXPERIENCE

West Oak Nosh, Lodi, Ca — Bar Manager/Bartender

July 2021 - August 2022

● Managed bar inventory, restocked supplies, and placed orders.

● Curated a unique cocktail menu and recipes.

● Ensured superior customer experience by overseeing operations, and resolving issues in a timely manner using creative approaches to problem-solving.

● Recruited, hired, and trained staff.

● Worked closely with owners to create a safe, friendly, and positive establishment for employees and customers.

● Strengthened B2C and B2B relationships through professional personalized communication.

A Woman’s Touch, Castro Valley, Ca— Personal Assistant August 2018 - February 2020

● Completed a variety of tasks around the office to assist owners.

● Answered phones/ scheduled appointments.

● Helped with day to day operations while working remotely. Raw Sushi Bistro, Modesto, Ca — Restaurant Manager July 2016 - October 2018

● Conducted various types of administrative work for the owner.

● Managed payroll, bookkeeping, scheduling, and ordering from vendors.

● Strengthened B2C and B2B relationships through professional personalized communication.

● Ensured superior customer experience by overseeing operations, and resolving issues in a timely manner using creative approaches to problem-solving.

● Recruited, hired, and trained staff.

● Conducted training on policies, customer service standards, and productivity strategies.

Raw Sushi Bistro, Modesto, Ca — Server & Bartender January 2016 - October 2018

QUALIFICATIONS

Strategic Planning

Resilient & Adaptable

Highly Experienced in Customer

Service

Highly Experienced in

Networking

Detail-oriented

Excellent Written & Oral

Communicator

Motivated Team Player

Proficient in Microsoft Suite

Proficient in Google Suite

References Available Upon Request*

● Earned management trust by serving as key holder, responsible for opening and closing store.

● Managed bar inventory, restocked supplies and placed orders.

● Politely assisted customers in person and via telephone.

● Greeted customers in a timely fashion; quickly determining their needs.

● Handled money, balanced tills, processed credit card payment batches and prepared bank deposits.

Hallmark, Castro Valley, Ca — Sales Associate & Key Holder March 2013 - January 2016

● Responsible for leading the team in the visual merchandising strategies for the entire store.

● Proposed innovative marketing ideas.

● Served as a senior member of the customer service team by training new hires, answering coworkers' questions and encouraging adherence to company policies.

● Prepared outgoing shipments.

● Analyzed and properly processed product returns, assisting customers with exchanges.

● Greeted customers and ascertained customers' needs.

● Prepared sales slips and sales contracts.

● Trained and served as a peer coach for new sales associates.

● Open and closed the store.

EDUCATION

Notary Public, Commission Number: 2464769

Commencing Sep 29, 2023-Sep 28, 2027

Castro Valley High School, Castro Valley, Ca —High School Diploma

Graduated 2015

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