KENYA

ROBINSON

kenyarobinson**@gmail.

com

646-***-****

The Bronx, NY 10473

Taste Of Seafood Express - Resturant Manger

New York, NY • 07/2017 - Current

WORK HISTORY

Promoted positive atmosphere and went above and

beyond to guarantee each customer received exceptional food and service.

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Carefully interviewed, selected, trained and supervised staff.

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Met, greeted and encouraged feedback from customers and used feedback to implement positive changes within restaurant.

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Reconciled cash and credit card transactions to maintain accurate records.

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Led and directed team members on effective methods, operations and procedures.

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Conducted health, safety and sanitation process

evaluations to identify and remedy any violations

immediately.

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Correctly calculated inventory and ordered appropriate supplies.

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Quickly identified problem situations and skillfully resolved incidents to satisfaction of involved parties.

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Developed, implemented and managed business plans to promote profitable food and beverage sales.

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Delivered in-depth training to workers in food

preparation and customer-facing roles to promote strong team performance.

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SKILLS

• Type 35 Wpm

• Time management skills

Excellent Phone etiquette

skills

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Exceptional customer

service skills

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• Strong organizational skills

• Excellent analytical skills

• Strong research skills

Strong knowledge of

assistant

•

• Critical thinker

• Computer proficient

Energetic and

organized,Leadership

abilities

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• Quick learner

• Self-starter

• Staff Scheduling

• Managing Deliveries

• Health Code Compliance

Bronx Regional

The Bronx, NY • 2013

EDUCATION

High school diploma

Priceless foods - Front End Manger

Kingsport, TN • 01/2015 - 05/2016

• Prepared for and executed new menu implementations. Created and deployed successful strategies to boost restaurant performance, streamline food prep processes and reduce waste.

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Oversaw closing store operations, including staff

assignments and production lists Supervised 7 employees per shift Conducted price checks for cashiers and service clerks

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Scheduled personnel according to skill sets and coverage needs, and made adjustments to meet unexpected

demands.

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Motivated employees to perform at peak productivity with morale-boosting programs.

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Recorded financial transactions and performed account reconciliations.

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Worked with security staff and law enforcement on

shoplifting and vandalism response.

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Managed shelf inventory and customer-focused loss

prevention strategies.

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• Checked out customers and bagged items quickly

Praised by management for being a fast and efficient worker, requiring little supervision

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Served shoppers in a prompt, courteous and friendly manner

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Collected shopping carts and baskets from inside and outside the store

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• Produced accurate and thorough management reports Operated check stand equipment including cash register, scanner and scale

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Followed proper procedures for handling of tenders, use of tares, sales of alcoholic beverages and use of PLUs and UPCs

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Handled and bagged groceries carefully and according to customer preference

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• Executed cash transactions quickly and accurately

• Greeted all customers

• Stocked, priced, front-faced and rotated merchandise

• Maintained knowledge of current product locations. Maintained strong customer relations and effective customer service standards.

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Bank Of America - America Representative, Customer service representative

Kingsport, TN • 09/2013 - 01/2015

Abracadabra - Assistant Manager Sales Representative New York, New York • 09/2011 - 08/2014

• Oversaw cashier operations, bookkeeping and security. Coached employees through day-to-day work and

complex problems.

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Evaluated employee performance and made

recommendations for improvements.

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Supervised and guided new employees and responded

quickly to questions to improve understanding of job responsibilities.

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• Answering incoming calls to provide customer service Collected customer feedback and made process changes to exceed customer satisfaction goals.

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Made reasonable procedure exceptions to accommodate unusual customer requests

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Provided accurate and appropriate information in

response to customer inquiries

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Demonstrated mastery of customer service call script within specified timeframes

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Addressed customer service inquiries in a timely and accurate fashion

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• Maintained up-to-date records at all times

Ran reports and supplied data to fulfill customer report requirements

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Properly directed inbound calls in phone queues to improve call flow.

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Provided basic technical support resolving issues for clients on variety of company products.

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Researched relevant resources to assist members,

identified member representation needs, and

troubleshot next steps to provide optimal support for member.

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Answered phone calls and direct calls to appropriate parties

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Received and processed cash and credit payments for in-store purchases

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Shared product knowledge with customers while making personal recommendations

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Demonstrated that customers come first by serving them with a sense of urgency

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Maintained friendly and professional customer

interactions.

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