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Customer Service Higher Education

Location:
Magnolia, TX
Posted:
November 12, 2023

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Resume:

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Jairo J. Sulbaran

ad02s4@r.postjobfree.com • Magnolia, TX • 281-***-****

Attorney

Background Summary

Ethics orientated Attorney with over ten years of professional experience, known for exercising discretion and maintaining confidentiality. Focused on customer service excellency, results-oriented, self-directed, well organized and motivated to maintain and grow relationships internally and externally. Able to multitasking and teamwork. Education

Teaching for Higher Education, 2011

La Universidad del Zulia, Venezuela

Specialist on Civil Law Procedures, 2008

La Universidad del Zulia, Venezuela

Attorney, 2001

La Universidad del Zulia, Venezuela

Technical Skill/Proficiencies

Confidentiality.

Negotiation and oral argumentation techniques.

Ability to identify, classify, organize, and archive documents.

Effective communication skills and ability to interface effectively with costumers, management and team members.

Ability of filling reports and excel spreadsheets.

Leadership, orientation and teaching skills.

Teaching techniques.

Professional Experience

Youth Care Worker 09/2021 – Current

Conduct intake services to include but not limited to: completing necessary paperwork, providing youth with an overview of the program services and for initial placements of youth in to the shelter.

Provide basic needs to youth upon arrival to the program (to include but not limited to: meal, clothing, hygiene products, shower and bedroom assignment).

Must provide Direct Care Services to youth to ensure that ratios and appropriate supervision levels are continuously met as per state and federal requirements.

Develop positive rapport with youth while serving as a role model to create a safe and caring environment.

Must ensure all forms and clients' services are properly completed in SWK’s web-based program (ETO) to ensure compliance with state and federal requirements.

Assist with the planning and coordination of special educational events (to include but not limited to: spelling bee, science fair), acculturation activities (Cesar Chavez Day, Thanksgiving, Chinese New Year, Holi-Festival of Colors, 16th Jairo J. Sulbaran

P a g e 2

of September), educational (to include but not limited to: visits to museums) and recreational outings (to include but not limited to: movies, park, amusement parks), assist in the coordination of student council activities and other meaningful experiences for SWK youth which promotes volunteerism and learning.

Provide vocational courses and curriculum in a subject area approved by the program director or designees that introduces youth to career choices.

Assist with the coordination of Physical Education instruction and other large muscle activities in coordination with the Program Director or designee as required by state and federal requirements.

Must assist in the evacuation of youth as needed due to inclement weather conditions, natural disasters, or other unforeseen occurrences.

Observe, report and document identified behavior patterns and required information that merit documentation such as: Elevated supervision forms, close observations, food logs, sleep logs and bed check logs.

May be asked to tend to infants and toddlers in a childcare setting. Perform a variety of tasks to include but not limited to: dressing, feeding, bathing, and overseeing toddler’s play. (Only for region programs with children from 0-17 years of age)

Uber Driver 11/2019 - 11/2021

Drive safely costumers to destinations.

Delivered goods and services to customers on time and excellent conditions.

Help passengers on and off vehicles and stowed luggage securely to prevent damage.

Maintained optimal safety by adapting driving to match current traffic conditions and applying defensive strategies to avoid accident

Legal advisor - Driver Supervisor, JP Engineering Maracaibo Venezuela. 2013 - 2019

Legal representation and advisory, analyzed employer policies, procedures and work rules to verify full compliance in transporting costumers and personnel hiring process.

Ensured staff followed administrative policies and compliance regulations by closely monitoring daily operations and performing safety audits.

Monitored department performance data to identify and avoid potential risks.

Established transportation cost standards.

Supervised routine deliveries by effectively routing loads, managing drivers and meeting DOT requirements.

Coordinated driver and staff schedules and assigned out specific tasks.

Maintained workplace safety by involving employees in order to maximize engagement and team work.

Facilitator of ESL for apprentices within administrative training program executed with INCE ZULIA, A.C.

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Jairo J. Sulbaran

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General Labor and Business Law System Teacher, INAFE Student Formation Center, Venezuela 2013 - 2014

Teaching general principals of Venezuelan labour and business law system to students between 16 and 20 years old.

Design and performance teaching techniques

Facilitator of ESL in technical English.

Attorney, Government of The State of Zulia, Venezuela. 2007 - 2013

Legal representation and advisory, analyzed employer policies, procedures and work rules to verify full compliance.

Authored accurate and thorough waivers, motions and petitions on behalf of the State of Zulia.

Represented the State of Zulia before court in oral debate by constructing favorable and truthful narrative around presented evidence and facts.

Negotiate civil dispute settlements to minimize payment or maximize benefits for the community.

Design contracts and documents.

Negotiate purchases and sales in the name of the state. Languages

Spanish (Native)

English (Basic to Intermediate Level)



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