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Customer Service Business Development

Location:
Collegeville, PA
Posted:
November 12, 2023

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Resume:

JOE FENNELL

858-***-****, ad02s0@r.postjobfree.com

Over 15 years of leadership in high tech industries, including 10+ years in wireless mobile data devices and IoT solutions. Built and led teams focused on Finance, Operations, Sales, Business Development, Customer Service and Strategy. Expert in Business Case Planning & Analysis, Financial Analysis, Operations, Competitive SWOT, Market Sizing and TAM/SAM/SOM analysis. Experience in wireless technologies: WiFi, WWAN and IoT in 3G, 4G, 5G. Skilled in major account management and building world class partnerships domestically and internationally (Asia & Europe). Strong working knowledge of Device OEM / ODM and Mobile Carrier ecosystems.

EXPERIENCE:

FIELDLOGIX INC, San Diego, CA – Provides IoT data services and SaaS for fleet management.

7/2021- Director of Operations

Responsible for entire P&L, Balance Sheet and Cash Flow.

Analyze data usage to enhance SaaS products, driving sales, marketing, and operations.

Manage US, Asia operations; Hired Team of 10 across disciplines and geographies.

iWiFiTravel INC, San Diego, CA - Start-up providing wireless data service to international travelers.

2016-20 CEO

Established company, created product, driving sales, marketing, and operations.

Responsible for entire P&L, Balance Sheet and Cash Flow.

Instituted partnerships with Enterprise Channel IT companies and VARs.

Negotiated Service contracts with MNOs: ATT, Telefonica, Vodafone, China Mobile, etc.

XCOM GLOBAL INC, San Diego, CA

USA start-up division of Japan based company providing wireless data service to international travelers.

20013-16 COO

Responsible for Pricing, Competitive SWOT, TAM/SAM/SOM analysis & GTM plan.

Negotiated with MNOs: Verizon, ATT, TMobile, Telefonica, Vodafone, China Mobile, etc.

Increased Revenue 500% over 3 years, achieving profits via Enterprise Channel IT sales.

Landed major global distribution channels: Enterprise IT, Avis/Budget Rentals, Uber etc.

Managed US & EU operations; Hired Team of 12 across disciplines and geographies.

Speaker at industry events: New York Times Travel Shows 2014 & 2015, Interop 2015.

INSEEGO CORPORATION (formerly NOVATEL WIRELESS), San Diego, CA

Designs and markets WWAN and IoT products to OEMs/ODMs & Wireless Carriers.

2006-13 Director of Sales

Generated and closed over $2 Billion in HW & SW revenue from OEMs: Amazon Kindle, Dell, Google Chromebook, HP, Lenovo, Samsung, Sony, etc., and ODMs.

Worked with wireless carriers & OEM/ODMs to integrate wireless connectivity into innovative IoT projects: connected car, remote robotics, virtual presence, healthcare, etc.

Speaker at industry events: Verizon IOT Summit, Japan Wireless Expo, Computex Taiwan.

Hired & managed global customer team to sell & support OEMs & carriers.

INTEL CORPORATION, WIRELESS PRODUCTS DIVISION, San Mateo, CA

Designs and markets WLAN products to OEMs & ODMs, branded as Intel Centrino Mobile Technology.

2002-05 Senior Manager, Strategic Marketing & Competitive Intelligence

Key driver in analyzing market and usage models, setting pricing, TAM/SAM/SOM analysis, competitive SWOT to drive fundamentals for product line planning and road map.

Team leader of the Centrino WiFi development, engaged with top OEMs and ODMs to realize group's most successful product launch: generated 80% of the division's revenue.

Hired & managed global customer-facing team to sell & support products.

AIRFIBER, San Diego, CA

Start-up that designed and marketed high-bandwidth wireless products to telecom carriers.

2001-02 Senior Manager, Marketing, Economics & Competitive Intelligence

Responsible for Marketing to enterprises and telecom carriers. Set deal terms, pricing, and RFP responses.

Drove revenue 150% annually, launched trial with British Telecom.

Responsible for strategy, pricing and competitive SWOT analysis, business case development of wireless versus alternate technologies, utilized as a sales tool.

CISCO SYSTEMS, San Jose, CA

Provides networking solutions that connect computing devices and networks powering the IoT.

2000 Business Analyst

Responsible for business case analysis for business and consumer services delivered via: Cable, DSL, Fiber, and wireless technologies. Presented to executive management teams.

Partnered with Sales to develop account strategy, pricing quotes & RFP responses.

FINANCIAL STRATEGIES GROUP, Walnut Creek, CA

Management consulting firm, expert in quantitative analysis. Clients included AT&T, LA Cellular.

1997-99 Finance & Strategy Management Consultant

Developed business cases for telecom services, including financial models, NPV, ROI, competitive analyses, pricing analyses, and market segmentation analyses.

PACBELL INTERNET SERVICES, San Francisco, CA: Manager, FP&A, 1997.

COMCAST CELLULAR COMMUNICATIONS, Wayne, PA: Accountant 1991-4, Marketing Analyst, 1994-6.

EDUCATION: DREXEL UNIVERSITY, Philadelphia, PA. Bachelor of Science, Finance, 1990.



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