Customer Service Sales Manager

Douglas A. Emminger

*** ******** ******, ****** *****, SC 29579 C-734-***-****

************@*****.***

OBJECTIVE

Sales, Marketing and Construction professional with 12 years of successful experience in creating and developing new business and managing a top performing, dynamic sales team in a fast-paced environment. Proven track record of top team and individual sales performances. Equipped with excellent written and verbal communication skills coupled with exemplary leadership qualities and commitment to creating positive interpersonal relationships.

Career Synopsis

Lakeside Crossing, Conway, South Carolina, a Sun Property- December 2017 to September 2023

Sales and Construction Manager is responsible for all the home sales and to direct the construction of all new homes within the community. I also oversee all largescale maintenance projects from the initial development through construction and the phase close-out, ensuring goals and objectives are met. In addition, the Sales Manager works directly with the sales staff to ensure maximum margins are obtained, achieve growth and hit sales targets, design and implement a strategic business plan and maintain superior customer service.

Select Accomplishments:

Directing and coordinating all sales activities

Planning and directing the hiring and training of all new Sales Representatives

Preparing sales budgets and projections and approving expenditures

Making data-informed decisions to drive performance and resource allocations.

Create schedules for team members and delegate individual work assignments.

Collaborate with supervisors and other managers to monitor construction progress, including productivity and compliance with building and safety codes.

Scheduled meetings with Clients, Vendors, and officials to discuss project timelines and budgets.

Maintain a high standard of safety, productivity and quality for every job site.

Enhanced ability to analyze complex situations and create efficient and effective solutions.

Amplified workplace productivity by developing structured procedures.

SUN HOMES, Southfield, Michigan - November 2011 to December 2017

The Business Development Specialist (BDS) is responsible for assisting their assigned communities by increasing their occupancy and income growth. This is accomplished by working with their assigned communities in the following areas: Resident relocations, sales/leasing pipeline management, inventory management, brokered home program, LPP renewals, LPP Sales, and ILO program management. In addition, the BDS will work with their assigned closing agent to ensure that all audits and fundings are completed.

Select Accomplishments:

Work with community to follow up on all unclosed approvals and increase overall closing percentage.

Work with community to maintain updated information in CRM system.

Train and develop all new employees.

Hold monthly meetings with region to discuss progress of each community.

Communicate directly with potential customers on their application to purchase.

Complete monthly reporting for senior management

Prepare weekly reporting for RVPs and senior management on business

SKILLS

Construction Administration

Project Management

People Skills

Proven leadership qualities

Ability to Effectively communicate and work well with others.

Ability to adapt to any situation and make sound decisions.

Quality assurance controls

Team Building

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