Customer Service Data Entry

Location:

Orlando, FL

Posted:

November 12, 2023

Contact this candidate

Resume:

COURTNEY E. COLLIER

D A T A E N T R Y / C U S T O M E R S E R V I C E

P 614-***-**** A 5255 Millenia Blvd. Orlando, FL 32839 E **********@*******.*** OBJECTIVE

EDUCATION

Detail-oriented Data Entry and Customer Service professional with 5 years of experience in efficiently managing data, including inputting, organizing, and validating information. Proficient in various software tools and databases, with proven ability to maintain high accuracy and meet tight deadlines. Strong communication and intrapersonal skills committed to enhancing team productivity and ensuring data integrity. Strives to meet all client expectations in fast. Paced virtual situations by following to find policies and practices. Exceptional organizational and administrative skills as well as commitment to complete client satisfaction.

General Education

Development Diploma

March 2023

KEY SKILLS

• ONE-OF-A-KIND SERVICE

• CALL CENTER

• CUSTOMER LOYALTY

• DOCUMENTATION

• DATA BASE MANAGEMENT

• MICROSOFT PRODUCTS

• SPOTING TEXT ERRORS

• ATTENTION TO DETAIL

• PROFESSIONAL VERBAL AND

WRITTEN COMMUNICATION

SKILLS

• QUICKBOOKS

• PROPERTY MANAGEMENT

SOFTWARE (YARDI &

APPFOLIO)

• EBAY LISTING

EXPERIENCE

January 2021 – January 2023

Data Entry & Customer Service • Cox Residence

- Organized and cataloged all items that were to be sold.

- Photographed items to be posted online.

- Retrieved, packaged, and shipped purchased items to be mailed out to buyers.

- Posted all new items to site in timely manner.

- Managed eBay account responses to customer questions in a professional and informative way.

August 2020 – January 2021

Data Entry Analyst • Prime Holdings, LLC

- Assisted with data and research request and provided reports when needed.

- Lead the migration project of all property data from AppFolio to Yardi for a successful January launch.

- Uploaded hard copies to allow the company to go paperless.

- Helped the finance team to reconcile bank accounts monthly and upload documents into QuickBooks.

December 2017 – May 2019

Data Entry & Customer Service • Lightsource HR

- Provided high-quality customer service by standardizing customer service responses to clients and employees.

- Managed chats and inbox request for technical support.

- Onboarded new clients by entering employee roster, loss history, payroll and benefits information into company database. January 2011 – November 2013

Data Entry & Customer Service Manager • A to Z Staffing, LLC

- Started with a team of 4 customer service reps and 2 data entry employees. Hired and trained an additional 2 customer service reps and 1 data entry employee.

- Provided exceptional customer service for clients and employees

- Aided in the placement of employees with their respective contracted companies.

- Acted as a direct contact to upper management and clients for staffing needs and issues.

REFERENCES

Myra Cox

Owner

Cox Residence

407-***-****

*********@*****.***

Sarah Kaspars

Property Manager

Prime Holdings, LLC