Brandice Hendershott

***** ******* **** **., ************, Florida, 32218, US • 904-***-**** • ad02qd@r.postjobfree.com Store Manager - October, 2021 to Present

MELAS CLOTHING CO. - Longview, TX

Manage point-of-sale systems, focusing on accuracy and efficiency. Generated repeat business through excellent customer service. Was in charge of Melas start-up's daily operations, which included staffing and training, Melas compliance, inventory control, and financial functions.

Counted cash drawers and made bank deposits.

Reduced on-site cash with frequent deposits and high accuracy in predicting operations. Built a new store from the ground up by hiring and training a capable team. Increased sales by creating and analyzing weekly inventory reports. Was in charge of vendor selection and relationships in order to ensure the best pricing and on-time delivery of items like Gretchen Scott and Maria Oliver.

Hired staff members who brought talent, enthusiasm, and experience to an already talented team of Lead Sales Stylist in by recruiting, interviewing, and hiring them.

All store and staff issues, financial goals, and sales were reported to the district manager. Meet or exceed store sales and profit targets by inspiring consumer loyalty. Examined performance data in order to track and measure productivity, progress toward goals, and activity levels. Identified performance gaps among General management and sales team in a proactive manner and implemented process. Improvements to improve MTD goals and daily goals. Was in charge of employee scheduling in order to guide operations and ensure adequate staffing during peak periods. Rotated stock to ensure that it had the best appeal, and that shrinkage was kept to a minimum. Protected the store from loss or theft by establishing and enforcing clear security policies. Provided friendly and knowledgeable service to customers and quickly and effectively resolved issues. I'm in charge of ensuring that all store policies, procedures, and controls are adhered to, as well as planning, organizing, and delegating work among employees.

Met budget targets consistently, with tight cost controls and the elimination of waste. Used marketing and graphic design techniques to support sales. Used Shoptify training tools to coach sales associates on product knowledge. Kept proper product levels and inventory controls for Melas merchandise, as well as an organized backroom to make ordering and stock rotation easier.

Trained and developed new associates in the use of the POS system and key sales tactics, resulting in improved process flow. Conducted job interviews and made hiring decisions based on the store's needs, experience, and Sales Associate Stylist. Devised, implemented, and tracked promotional strategies to increase long-term business success by maximizing sales and profits. Maintain the store's setup and daily operations through schedule optimization and delegation. Collaborated with clients to improve communication and expand business opportunities. I'm known for creating a high-performing work environment and streamlining processes. Switched out merchandise and displays to highlight new products and special offers. Was in charge of receiving and displaying incoming products, as well as ensuring that planned promotions and seasonal rotations for sales events were met.

Used social media and brand marketing to meet or exceed a $35,0000-$50,000 sales quota each month to date. Organize sales promotions and set sales goals.

WORK HISTORY

Design Consultant - March, 2010 to Present

Design By B (Owner) - Jacksonville, FL

I Work with my clients to determine each project's design requirements. Place a high value on punctuality and work hard to maintain an excellence & consistently arriving at work ready to work right away. I am charge of resolving disagreements and negotiating mutually beneficial agreements with my clients. Gather and purchase all materials required to complete projects successfully, including redoing products and buying new products depending on what clients want and need in budget.

Collaborated with all types of customers to determine their needs and deliver all services needed at time. Answer calls daily to help customers with their questions and concerns. Transport or provide services to customer locations. Look for industry trends on social media and through online sources. Met and exceeded customer expectations with open consultations and frequent communication. Kept track of everything.

Finished final fittings before special events.

Kept the budgets of my clients in mind and consistently stayed under budget while preparing projects. Worked closely with customers, making adjustments to plans as needed to meet their needs and requirements. Offered free in-home consultations to potential clients in order to gather information and promote design services. Outside Sales Professional - October, 2007 to November, 2010 Stringer Contracting - Marshall, TX

Oversaw the organization's largest region and handled all aspects of the sales cycle, resulting in a 60% increase in annual sales. Opened over 30 new accounts and made a total profit of over $2 million. Personal visits to potential customers helped me establish new accounts. Saved money by negotiating product prices and balancing freight rates. Communicated with customers as soon as problems arose in order to find a quick solution before the problem became more serious. Met with existing customers to review current services and find new ways to sell. Checked in with accounts on a regular basis to see how they were doing and to see how I could increase revenue. Went to customer sites to assess needs, demonstrate offerings, and propose strategic solutions for a variety of issues. Was in charge of preparing and delivering customer sales quotes. Have a track record of consistently exceeding sales quotas. Worked on my own with little supervision.

Learned about the oil field industry and used it to have productive conversations with customers. Followed up with customers to gauge satisfaction and address any technical or service issues after completing sales. Assisted customers in purchasing our services and products. Built relationships with EOG, Chesapeake and Grey Wolf clients and provided personalized customer service to ensure account longevity. Generated new accounts by implementing effective networking and content marketing strategies. Solved customer problems by offering appropriate products and services we provided. Was in charge of a large number of accounts.

Have a track record of consistently exceeding sales quotas. Sales, customer service, and loyalty program standards were all met or exceeded. Visited customers on a regular basis to maintain positive and productive relationships. Attended monthly sales meetings and sales trainings on a quarterly basis. Excellent with customer service, communication, and listening skills, as well as experience with cash management and point-of-sale systems. Strong motivation combined with outstanding interpersonal, communication, and team-building abilities. Ready to take on new challenges and work with a dynamic organization to achieve success. Sales, customer service, and inventory management are all areas of expertise. Professional in retail management who is committed to exceeding the company's sales targets. Dedicated to exceeding sales targets.

Outstanding time management and problem-solving abilities. Born leader and analytical problem-solver with a track record of successful team building and management. Store Manager with a track record of increasing profits, cutting costs, improving inventory management, and improving customer service standards. PROFESSIONAL SUMMARY

Customer relations

Team leadership and coaching

Accurate money handling

Opening and closing procedures

Staff management

Hourly shift management

Personnel development

Training and development

Bank deposit procedures

Sale expertise

Goals and performance

Inventory management

Excellent customer service skills

Store displays

Training and mentoring

Detail-oriented

Customer service

Relationship building and management

Sales expertise

High School - 1997

Poor John Catholic High School - Sparta, NJ

Increased Sales

Met monthly sales goals for months straight.

Improve daily sales and monthly.

Fulfilled all supervisory duties when Store owner was on vacation. Managed a store that exceeded company expectations in every category during this last quarter quota. Consistently exceeded daily sales targets with an average of $1,800.00 to $2,000 in sales each day with Melas. Higher goals reached in Oil field sales.

SKILLS

EDUCATION

ACCOMPLISHMENTS

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