Ladona C. Moreno

815-***-****)

*** ***** **** **.

Ferris, Tx 75154

SUMMARY: Service-Minded Customer Service Representative with a broad scope of more than 10 years of customer service experience in several retail environments. Keenability to assess ineffective areas of customer service and proposing effective solutions. Expertise in customer loyalty, relationship, and value great customer service.

EXPERIENCE:

DALTILE JUNE 2022 -FEB 2023

CARROLLTON, TEXAS

Customer Service Representative II - I have excellent communication skills since I speak directly with customers or answer emails and answer questions from the call center. Such as placing orders for customers or letting a customer know information about their material either it will be tracking or it has arrived at the warehouse.. Also, I have a strong understanding of the company’s products and services to address customer questions.

As a Customer Service Representative II -I must handle complaints, provide appropriate solutions for customers, and follow up to resolve any issues their customers experience. Maintaining a positive, empathetic, and professional attitude toward customers at all times. Responding promptly to customer inquiries. Communicating with customers through various channels. Acknowledging and resolving customer complaints or issues for great customer service.

FEDEX GROUND OCT. 2020 -JUNE 2022

DALLAS TEXAS

PACKAGE HANDLER -Managed shipping and receiving of all packages to ensure punctual and accurate deliveries. Ensured that boxes were properly stacked without causing damage to products or packaging. Inspected each package for defects, including damages and improper labels Confirmed all packages were properly accounted for according to company guidelines.Worked quickly and efficiently while adhering to safety standards, processing workload with shelves/various locations to fulfill order shipments and pack orders for shipping, guidelines accurately recording details in operating system. Loading and unloading Trucks.

TEAM MEMBER November 2018- Aug 2020

TARGET Dallas, Texas

Restocked supplies at work stations to help team members meet demands. Hand tool operations. Selected, packed, and shipped 500+ customers orders per day. Teamwork and collaboration. Track Inventory. Pallet jack use. Developed department leadership among team members. Help customers find what they need . Made sure deliveries would go out on delivery trucks such as UPS and FEDEX trucks to get customers orders out in a timely manner. I was Responsible for ensuring an optimized level of customer satisfaction and for carrying out a variety of tasks as assigned by managers and/or departmental heads.My responsibility of working in target to complete a wide range of duties which may include greeting customers, handling stock preparation, overseeing and managing the process of replenishing stocks, and strictly adhering to sanitation standards.

CVS Red Oak, TX Overnight Shift Supervisor 04/2009 to 12/2011 I was responsible to meet every customer's needs. I had to make sure the customer helped me find something. I also helped the pharmacy give out prescriptions. My job was to treat every customer and respect and be loyal to them. I had to make sure the store was clean and neat. Every aisle was stocked and faced. I also had to complete planograms. I also had to manage the money in the store for the morning shift.

JOHN EAGLE SPORT CITY TOYOTA Dallas, TX Customer Relations Manager 08/2007 to 03/2009 I sold cars and accessories for Toyota. I was responsible for showing the customer the car and giving a test drive of the vehicle. I had to make sure the customer was satisfied with the vehicle. I had to offer accessories through our aftermarket sales. I had to input all sales on the computer. made sure the sale was a done deal. I took customers to finance to help them process paperwork.

SKILLS: Business Development Analytical Problem Solver Solution-focused operational Improvements Strong Leadership and Communicator Increasing Loyalty Improving Customer Satisfaction.