Customer Service Specialist
Resume:
W
Tara Wise
***********@*****.**
m
Fort Valley, GA 31030
SKILLS
Data Management
Customer Retention
Employee Development
Quality Assurance
Customer Service Management
EXPERIENCE
Customer Service Specialist
Macon, GA
GEICO/ Nov 2020 to Oct 2023
Answered incoming customer inquiries regarding product and service information. Provided assistance to customers in navigating website, placing orders, and resolving complaints.
Responded to customer emails with accurate product and service information. Transit Bus Operator
Atlanta, CA
MARTA/ Aug 2018 to Oct 2020
Conducted pre-trip inspections of the bus to ensure it was safe for operation. Monitored passengers to ensure they followed safety regulations and paid fares. Responded to customer inquiries regarding routes, schedules, and transfers. Performed minor repairs such as changing light bulbs, fuses, tires, and brakes when necessary.
Provided assistance to elderly or disabled passengers with their transportation needs. Enforced passenger rules and regulations while providing courteous service. Resolution Manager
Lithonia, GA
Comcast/ Oct 2002 to May 2018
Conducted regular meetings with clients to discuss resolution strategies and actions required.
Developed detailed reports for senior management outlining the progress of each resolution case.
Drafted and presented proposals to stakeholders on potential resolutions based on legal requirements and corporate policies.
Created a database tracking system to document the progress of all resolution cases and outcomes.
Analyzed data from various sources including customer surveys, financial documents, contracts. in order to identify trends or patterns that could affect dispute resolutions. Negotiated settlements between conflicting parties when possible in an effort to avoid costly litigation expenses.
Maintained up-to-date knowledge of relevant industry standards and best practices related to dispute resolutions.
Evaluated the effectiveness of existing processes related to dispute resolutions and made recommendations for improvement.
Resolution Expert
Lithonia, GA
AT&T Broadband Operation Center/ Oct 2000 to Oct 2002 Provided dispute resolution services to clients in a professional and timely manner. Developed, implemented and monitored dispute resolution strategies for the organization.
Investigated customer complaints and initiated appropriate corrective actions. Interviewed new job applicants to assess fit with company requirements and culture. Monitored compliance with established policies governing dispute resolution procedures.
Customer Service Specialist
Lithonia, GA
MediaOne TV/ Jan 1993 to Oct 2000
Answered incoming customer inquiries regarding product and service information. Provided assistance to customers in navigating website, placing orders, and resolving complaints.
Responded to customer emails with accurate product and service information. Generated reports on customer feedback, trends, and other metrics for management review.
Maintained a high level of professionalism while interacting with customers via phone or email.
Researched complex issues raised by customers, identified solutions, and provided timely responses.
EDUCATION AND TRAINING
High School Diploma
Peach County High School May 1990
Fort Valley, GA
Some College (No Degree): Business Administration And Management Fort Valley State University
Fort Valley, GA
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