W

Tara Wise

404-***-****

ad02ni@r.postjobfree.com

m

Fort Valley, GA 31030

SKILLS

Data Management

Customer Retention

Employee Development

Quality Assurance

Customer Service Management

EXPERIENCE

Customer Service Specialist

Macon, GA

GEICO/ Nov 2020 to Oct 2023

Answered incoming customer inquiries regarding product and service information. Provided assistance to customers in navigating website, placing orders, and resolving complaints.

Responded to customer emails with accurate product and service information. Transit Bus Operator

Atlanta, CA

MARTA/ Aug 2018 to Oct 2020

Conducted pre-trip inspections of the bus to ensure it was safe for operation. Monitored passengers to ensure they followed safety regulations and paid fares. Responded to customer inquiries regarding routes, schedules, and transfers. Performed minor repairs such as changing light bulbs, fuses, tires, and brakes when necessary.

Provided assistance to elderly or disabled passengers with their transportation needs. Enforced passenger rules and regulations while providing courteous service. Resolution Manager

Lithonia, GA

Comcast/ Oct 2002 to May 2018

Conducted regular meetings with clients to discuss resolution strategies and actions required.

Developed detailed reports for senior management outlining the progress of each resolution case.

Drafted and presented proposals to stakeholders on potential resolutions based on legal requirements and corporate policies.

Created a database tracking system to document the progress of all resolution cases and outcomes.

Analyzed data from various sources including customer surveys, financial documents, contracts. in order to identify trends or patterns that could affect dispute resolutions. Negotiated settlements between conflicting parties when possible in an effort to avoid costly litigation expenses.

Maintained up-to-date knowledge of relevant industry standards and best practices related to dispute resolutions.

Evaluated the effectiveness of existing processes related to dispute resolutions and made recommendations for improvement.

Resolution Expert

Lithonia, GA

AT&T Broadband Operation Center/ Oct 2000 to Oct 2002 Provided dispute resolution services to clients in a professional and timely manner. Developed, implemented and monitored dispute resolution strategies for the organization.

Investigated customer complaints and initiated appropriate corrective actions. Interviewed new job applicants to assess fit with company requirements and culture. Monitored compliance with established policies governing dispute resolution procedures.

Customer Service Specialist

Lithonia, GA

MediaOne TV/ Jan 1993 to Oct 2000

Answered incoming customer inquiries regarding product and service information. Provided assistance to customers in navigating website, placing orders, and resolving complaints.

Responded to customer emails with accurate product and service information. Generated reports on customer feedback, trends, and other metrics for management review.

Maintained a high level of professionalism while interacting with customers via phone or email.

Researched complex issues raised by customers, identified solutions, and provided timely responses.

EDUCATION AND TRAINING

High School Diploma

Peach County High School May 1990

Fort Valley, GA

Some College (No Degree): Business Administration And Management Fort Valley State University

Fort Valley, GA

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