Customer Service High School
Resume:
John Doucette
Jefferson City, MO *****
***********@*****.***
Education
High school diploma
Bachelor of science degree in Communications
Excellent communications and interpersonal skills
Able to represent an organization with a professional appearance and manner
Well developed problem solving skills
Results oriented with a high standard of job performance
Proficient in word processing, msdos, and other computer related skills (ie, word 2007, excel 2007,
access 2007 and outlook 2007)
Febuary 2022 to present
I work in the processing department full time doing, TMS, corp, fiduciary, composit work (ie tms or mail) doing money etc
also tms data correction, entering returns and filing properly.
Worked as Dept Manager or general merchandise in CANEX (Canadian Exchange)
Warehouse and reachforklift experience. 2 years
I have obtained the NCRC through carerer center - Bronze level
Also obtained L1MA to give meds and inject insulin
Willing to relocate: Anywhere
Work Experience
2nd shift forklift driver
Unilever
October 2016 to Present
for Unilever through manpower - load trailers, check paperwork
assess alarms on palletizer machines
June 20, 2015 til Nov 2015
Sams club tire shop,
changing, balancing, selling tires and doing battery installation.
Panther expedited delivery
panther - Medina, Ohio
August 2018 to November 2018
over the road driver (B class cdl with air and passenger endorsement, delivering goods cross country
uber driver
uber - jefferson city, mo
August 2017 to August 2018
drive customers to destinations for money
part time data entry clerk
Department of Revenue Missouri
December 2015 to May 2016
Centurylink - inbound customer service sales rep
Young and Williams Child Support Enforcement
September 2014 to May 2015
Take inbound calls to field question on income maintenance issues such as medicaid, temporary cash
assistance
child care dealing with their cases and solutions or viable solutions, typing appropriate forms and
emailing
appropriate state entities. Taking 70 - 100 calls per day.
May 19th til jul 7th 2014
Centurylink - inbound customer service sales rep. Take inbound calls and source out bill issues
send techs for install and sell products. Type reports, create files, input data.
Mar 31 til May 15th
Temporary tax help at the department of taxation, duties were to input data into computer from 1040,
1040A, MOA, MTC forms and file paperwork then enter into database for file recovery.
Feb 21 til Mar 6
H and R Block
Customer Service Professional
Duties: Answer phones, input data into computer, set appointments using APM manager, take
messages
escort clients to tax professionals. This was a very temporary job during tax season only.
Contact Pat Parker office manager for a professional reference 573-***-****
April 1st til Oct 30 2013
Safety 1st Traffic Control Managing Supervisor
Employed by safety first as a Managing flagger, obtained flagging certificate and worked the fiber optic
project flagging traffic in various areas with the idea of safety to
public and workers. I was in charge of 30 people and had to coordinate their displacement throughout
the construction area.
Used reach fork lift as well as battery operated pallet jack to store equipment.
I have a total of 5 years fork lift experience.
Onsite supervisor
National Port Security Services
April 2012 to April 2013
setting schedules, perusing sites to pass on pertinent data to subordinates and keeping track of any
paperwork including pay information.
Online support customer service rep
August 2008 to April 2012
I took inbound calls in regards to cell phones, bill, tech issues with phones as well as upselling
plans and recommendations on various services. Always with best interests of customers in mind.
Retail sales were the maintstream income for this call center dealing with selling phones, and plans.
Typed reports, file retention, using computers for file keeping dealing with ms word, access, excel,
windows 7 and other pertinent software.
Forensic rehab specialist
January 2006 to May 2008
for the fulton state hospital, dealt with patients and security issue on wards as well as minimal medical
checks such as blood pressure. Record keeping was a large part of the job. All files were typed and
saved to hospital computers.
Communications Research Specialist
Canadian Armed Forces
1979 to 1991 Canadian armed forces
While in the military I also ran the Canex equivalent to the PX US military store as an assistant
manager for 6 years
A Communications Research Operator has the following responsibilities:
•Collect, process, analyze and report on electromagnetic activity on radio frequencies, using highly
sophisticated equipment
•Manage a computer network environment
•Apply security and communications knowledge in the information technology field
•Use and maintain records and publications
Top of page Working Environment
Communicator Research Operators work with extremely sensitive information in a high-security
environment, restricted-access facility.
They do work on shifts; however, they also have frequent opportunities to work regular business
hours.
Top of page Career Development
The starting salary for a fully-trained Communicator Research Operator is $49,400 per year; however,
depending on previous experience and training the starting salary may be higher. Communicator
Research Operators who demonstrate the required ability, dedication
and potential are selected for opportunities for career progression, promotion and advanced training.
Top of page Related Civilian Occupations
•Information Technology Security Consultant
•Information Management Specialist
•Computer Incident Response Specialist
•Intelligence Analyst
Education
Secondary School
Skills
• DOS (Less than 1
Jefferson City, MO
***********@*****.***
Excellent communications and interpersonal skills
Able to represent an organization with a professional appearance and manner
Well developed problem solving skills
Results oriented with a high standard of job performance
Proficient in word processing, msdos, and other computer related skills (ie, word 2007, excel 2007, access 2007 and outlook2007)
Worked as Dept Manager or general merchandise in CANEX (Canadian Exchange)
Warehouse and reachforklift experience. 2 years
I have obtained the NCRC through carerer center - Bronze level
Also obtained L1MA to give meds and inject insulin
Willing to relocate anywhere
Add your headline
Work Experience
2nd shift forklift driver
Unilever
October 2016 to Present
for Unilever through manpower - load trailers, check paperwork
assess alarms on palletizer machines
June 20, 2015 til Nov 2015
Sams club tire shop,
changing, balancing, selling tires and doing battery installation.
Panther expedited delivery
panther - Medina, Ohio
August 2018 to November 2018
over the road driver (B class cdl with air and passenger endorsement, delivering goods cross country
uber driver
uber - jefferson city, mo
August 2017 to August 2018
drive customers to destinations for money
Add a description of your job
part time data entry clerk
Department of Revenue Missouri
December 2015 to May 2016
Centurylink - inbound customer service sales rep
Young and Williams Child Support Enforcement
September 2014 to May 2015
Take inbound calls to field question on income maintenance issues such as medicaid, temporary cash assistance
child care dealing with their cases and solutions or viable solutions, typing appropriate forms and emailing
appropriate state entities. Taking 70 - 100 calls per day.
May 19th til jul 7th 2014
Centurylink - inbound customer service sales rep. Take inbound calls and source out bill issues
send techs for install and sell products. Type reports, create files, input data.
Mar 31 til May 15th
Temporary tax help at the department of taxation, duties were to input data into computer from 1040,
1040A, MOA, MTC forms and file paperwork then enter into database for file recovery.
Feb 21 til Mar 6
H and R Block
Customer Service Professional
Duties: Answer phones, input data into computer, set appointments using APM manager, take messages
escort clients to tax professionals. This was a very temporary job during tax season only.
Contact Pat Parker office manager for a professional reference 573-***-****
April 1st til Oct 30 2013
Safety 1st Traffic Control Managing Supervisor
Employed by safety first as a Managing flagger, obtained flagging certificate and worked the fiber optic project flagging traffic in various areas with the idea of safety to
public and workers. I was in charge of 30 people and had to coordinate their displacement throughout the construction area.
Used reach fork lift as well as battery operated pallet jack to store equipment.
I have a total of 5 years fork lift experience.
Onsite supervisor
National Port Security Services
April 2012 to April 2013
setting schedules, perusing sites to pass on pertinent data to subordinates and keeping track of any paperwork including pay information.
Online support customer service rep
+ Add company name
August 2008 to April 2012
I took inbound calls in regards to cell phones, bill, tech issues with phones as well as upselling
plans and recommendations on various services. Always with best interests of customers in mind.
Retail sales were the maintstream income for this call center dealing with selling phones, and plans.
Typed reports, file retention, using computers for file keeping dealing with ms word, access, excel,
windows 7 and other pertinent software.
Forensic rehab specialist
+ Add company name
January 2006 to May 2008
for the fulton state hospital, dealt with patients and security issue on wards as well as minimal medical checks such as blood pressure. Record keeping was a large part of the job. All files were typed and saved to hospital computers.
Communications Research Specialist
Canadian Armed Forces
1979 to 1991
While in the military I also ran the Canex equivalent to the PX US military store as an assistant manager for 6 years
A Communications Research Operator has the following responsibilities:
Collect, process, analyze and report on electromagnetic activity on radio frequencies, using highly sophisticated equipment
Manage a computer network environment
Apply security and communications knowledge in the information technology field
Use and maintain records and publications
Top of page Working Environment
Communicator Research Operators work with extremely sensitive information in a high-security environment, restricted-access facility.
They do work on shifts; however, they also have frequent opportunities to work regular business hours.
Top of page Career Development
The starting salary for a fully-trained Communicator Research Operator is $49,400 per year; however, depending on previous experience and training the starting salary may be higher. Communicator Research Operators who demonstrate the required ability, dedication
and potential are selected for opportunities for career progression, promotion and advanced training.
Top of page Related Civilian Occupations
Information Technology Security Consultant
Information Management Specialist
Computer Incident Response Specialist
Intelligence Analyst
Education
Contact this candidate