Curriculum vitae

Malatsi H. Koko

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Personal details

Surname: Koko

Names: Malatsi Humphrey Koko

Physical address: 245 Church street

Kenilworth Johannesburg 2190

Postal address: As above

Telephone: +27-68-224-****

Gender: Male

Date of birth: 09 September 1967

Place of birth: Meadowlands Soweto

Id numbers: 670*********

Nationality: South African

Home language: Northern Sotho

Other languages: English, Afrikaans, Zulu and Tswana Marital status: Married

Dependents: Three

Driver’s license: Code 10 (EC1)

Health: Excellent

Criminal offence: None

Curriculum vitae

Malatsi H. Koko

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Educational history

School attended: Phatametsane high

Highest std passed: Matric

Year: 1989

Tertiary education

Institution: Technikon South Africa

Course: Public management and administration (DPUBMA) Subjects: Communication in English, Economics I&II, Public administration I&II, Public law I and

Regional development I

Year 1998

Institution: Oxbridge Academy

Course: Diploma in project management

Modules: Management principles, financial management Risk management and project management

Year completed: 2012

Micromagic computer training

A+ Computer professional

Core module (Hardware)

Operating systems (Ms Dos and Windows)

Networking essentials

Standard, terminology, planning, implementing and troubleshooting the network Microsoft certified professional (MCP)

Windows 2000 Professional Installing, configuring and administering Windows 2000 Server installing, configuring and administering Network Infrastructure Implementing and administering APMG international ITIL foundation examination 3

Online Training

HP training Servicing workstations, laptops, professional workstations and servers Lenovo Lenovo Desktop and Notebook Systems Hardware Service Training Dell training Servicing dell laptops and workstations 3

Curriculum vitae

Malatsi H. Koko

Work experience

Previous employment: Business Connexion

Position: Desktop support engineer

Provide IT support to the company client, BHP Billiton, BECSA Now South32, Wolvekrans colliery

Responsibilities: Diagnose and resolve software and hardware incidents, including operating systems (Various Windows versions) and across a range of software applications.

Assist all users with any logged IT related incident when called upon.

Take ownership of issues by carrying out problem analysis to implement temporary or permanent fixes with the aim of restoring service to the customer as soon as possible; escalating incidents to other support teams where necessary.

Accurately record, update and document requests using the IT service desk system.

Install and configure new IT equipment.

Resolve incidents and upgrade different types of software and hardware

Resolve incidents with printers, copiers, scanners and projectors in boardrooms

Maintain a first class level of customer service ensuring that all customers are treated efficiently and in an appropriate manner. Maintain excellent verbal communication skills with the ability to communicate effectively with technical and non-technical colleagues at all levels in the organization. Carry out standbys Standard bank (Projects)

Responsibilities Ensuring that IT infrastructure projects are carried out according to the project plan during the construction of new or revamping of the banks.

Implementing project deliverables under the direction of the project manager

Prepare meeting materials, including reports, presentations and agendas

Collect and input data into databases

Disseminate project information to stakeholders

Made travel and accommodation arrangement for training, remote sites and other project related events

Respond to stakeholder inquiries

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Curriculum vitae

Malatsi H. Koko

Previous employment: National data systems

Position: Parts control clerk

Responsibilities: Parts receiving and binning

Picking of parts requested by technicians and branches Stock taking

Caring out standby

Duration: From January 2000 to April 2004

Reason for leaving: Career change

Company: PQ Africa (pty) ltd

Position held: Desktop support technician

Responsibilities: Hardware and software support (Telkom account) Parts replacement on faulty machines and troubleshooting, ensuring network connectivity

and printer setup

Operating systems installations, Ms-dos, Windows 3.1, Windows `95 &`9 8, NT and Novell for Netware clients Applications like MS-Office 4.3, `95, 97 & 2000,

GroupWise, CBS, matix, internet explorer 4&5, Kiax, Cold invoices, Artemis and Pc-estims

Installation of new Pc`s.

Providing telephonic and onsite support(USERS).

Worked on Compaq, Dell and other no name brand machines Duration: From 1998 to February 2000

Reason for leaving: Contract terminated.

Company: Rectron (pty) ltd

Position held: Computer technician

Responsibilities: Assembling computers and installing software Components testing and fault finding.

Pc troubleshooting, hardware and software

Parts replacements on faulty machines

Telephonic, desk and counter support.

Duration: From February 1994 to August 1998.

Reason for leaving: Company relocated

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Curriculum vitae

Malatsi H. Koko

Moreyi Technologies (Pty) Ltd

Position: Printer technician

Duration: September 2017 to March 2022

Reason: Contract came to an end

Installs new printers, configure printers on network, maintain and ensures the proper function of standalone printers, scanners or Network Printers.

Regular and routine repairs including replacements of ink cartridges. Reference:

1, Jose Camacho Business connexion (011-***-**** \ 083-***-**** 2. Bilal Hoosen Business Connexion (013-***-**** \ 076-***-**** 3. Anthony Mc Bride National Data systems (011-***-**** 4. Paul Smajda PQ Africa (pty) ltd (011-***-**** \ 082-***-**** 5. Petra Botha Rectron (pty) ltd (011-***-****

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