KERROUM EL HAFID

832-***-****

ad02k0@r.postjobfree.com • https://www.linkedin.com/in/kerroumi-elhafid-987236149 BP 916 Qliaa par Inzagane 86356 Morocco

Cafe manager_Commercial_Waiter

- During my entire professional career, the functions I have occupied are at the front office, in contact with customers. These experiences have allowed me to learn the qualities and behavior necessary to have in order to bring a level of service and honorable satisfaction.

- Dynamism, initiative, curiosity, a smile and the desire to always want to do better are essential in order to achieve the objectives set.

PROFESSIONAL EXPERIENCE

Cafe manager Oct 201 8 to this day

Tifaouine Cafe - Agadir- Morocco

Manage the work team (8 people).

Control and ensure the coffee yield.

Manage relationships with customers and ensure their loyalty.

Marketing and ensuring the proper functioning of the cafe.

Development of menus, in charge of supply and fixing of prices. Management of the fund.

Commercial May 2018 - Oct 2018

MADEC - Agadir- Morocco

Prospecting new customers and ensuring their loyalty.

Market and sell the company's products.

Participate in the commercial strategy around promotions. Waiter June 201 4 - Febr 2018

Tifaouine Cafe- Agadir- Morocco

Welcoming customers, taking orders, performing the service.

Collection from customers.

• Room cleaning.

Cleaning the coffee machine.

Store and ensure the cleanliness of coffee equipment . Manager Sept 2012 - June 2013

Station Matisha- Morocco - Bouigra- Morocco

Manage the work team (10 people).

Manage relationships with local customers.

Enter purchase orders into the system and establish factors.

Responsible for liaison with the administration. Agent de crédit May 2012 - Sept 2012

Fondep Microcredit - Bouigra- Morocco

Participate in decision-making regarding financial matters.

Train clients on the strategy to follow to obtain credit.

Conduct moral inquiries on customers.

Monitor the collection of unpaid installments.

Commis de rang April 2008 - April 2011

Robinson Club - Agadir- Morocco

Welcoming customers, taking orders, setting up, performing the service.

Coffee station manager.

Responsible for the day cellar.

Buffet man.

Perform bar service and ensure communication with the restaurant.

Responsible for liaison with the kitchen and reception. Cashier Aug 2007 - April 2008

Restaurant Inbarbicue - Agadir- Morocco

Serving customers well at a sustained pace while operating the cash register, making change and performing payment transactions.

Welcoming customers, taking orders.

Replaces the manager during their absence.

EDUCATION

Diploma in Specialized Technician option Hotel Management 2007 Ofppt-Agadir- Morocco

1st year in economics 2005

faculty Ibn Zoher Agadir - Morocco

Baccalaureate option Experimental Sciences 2003

High school Med 5 Tan Tan - Morocco

LANGUAGES

French English Berber Arabic

VOLUNTEERING

Treasurer Sept 2019 - Aug 2021

Tajarmonte Association for Development and Cooperation • Tiznit- Morocco

Manage and manage the association's treasury and supervise the normal operation of the distribution of drinking water in the village to the inhabitants. Census taker July 2014 - Aug 2014

Ministry of the Interior • Agadir - Morocco

An official census of the Moroccan population after a 15-day training period under the supervision of the Ministry of the Interior and local authorities. SKILLS

Software : Ms office (word, excel.Power point)

REFERENCE

On request

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