Kerona Leslie

Florence Hall

Falmouth, Trelawny

Phone: 876-***-****

Skype Id:live:.cid.a72c362b7a1628ef

E-mail: ad02ik@r.postjobfree.com

OBJECTIVES

To be part of dynamic team working towards the company’s mission and vision statement and to impart all the skills and experience that I have to meet the company’s goals and objectives.

Client Executive / Administrative Assistant

NuSpecies Corporation July 4,2022-August 11,2023)

As the Client Executive, I scheduled consultations and set appointments for the CEO.

Daily uploading of receipts in Vend

Process payments in Shopiy and Authorize.net

Sales and marketing of products.

Other duties include incoming and outbound calls to clients.

Schedule team meetings & provide training virtually.

Purchase office supplies & schedule janitorial duties.

Prepare reports.

Manager of Operations

Barbie's Paradise Villa (April 2012- July 2022)

Silversand Estate, Duncans; Trelawny.

Work Description: As the Villa Manager my duties included overseeing daily operations of the villa. Recruiting, interviewing and training staff in all departments. Providing upscale guest service experiences for clients throughout their stay. Over see daily running of all staff. Tending to warehouse and stock taking, checking off with cashier. Handle petty cash and authorized documents for Director/Managing Director. Purchase office supplies and prepare day sales and cash draw sales for Guardsman to pick up. Schedule meetings, train staff for customer service and handle disgruntled customers as well as support staff when they are overwhelmed with workload. Other duties included:

Ensure clients are properly greeted upon their arrival.

Coordinate luggage collection and storage.

Oversee check-in and check-out procedures, including reservations and property

amenities.

Promptly address guests-related matters on a professional level.

Advised guests of attractions to cater to their curricular needs.

Actively listen to and resolve complaints.

Prepare reports and correspondences that align with the administrative section of the business. Send and receive email and respond within a timely manner. Follow up and provide feedback to the Director from other external clients.

Ensure that all amenities both inside and outside are operational such as electrical outlets, property is sprayed for insects and termites, pipes and other fixtures are operational and up to date.Schedule maintenance work with electrician, gardener, mason, plumber and other government owned business such as fire department, medical department and health inspector.

Prepare reports and schedule meetings with staff

Privilege concierge (November 25,2019- May 17,2020)

Ocean Coral Spring Hotel

Work Description : check in and check out guests. Attend to their daily needs. Plan events and decorate rooms. Reports to supervisor and schedule meetings for disgruntled guests.

Ensure Clients are properly greeted up on their arrival.

Coordinate luggage collection and storage.

Oversee check-in and check-out procedures, including reservations and property amenities. Promptly address guests related matters on a professional level.

Advised guests of attractions to cater to their curricular needs.

Actively listen to and resolve complaints.

Senior Claims Specialist (July 20, 2015- November 22,2019)

Infinity Behavioral Health Services

Montego Freeport, Montego Bay St. James, J.WI.

Work Description: Respond to medical billing requests and enquiries through inbound and outbound calls. Providing concrete evidence to have medical bills overturned for payments, reaching out to numerous Insurance ccompany'spoint of the contact center to verify information on billing, patient's account, reviewing correspondents, data entry as well as other additional duties assigned by manager/supervisor.

EDUCATION

Professional Institute for Early Childhood (certification through HEART NTA)

Manchester Road, Mandeville. Jamaic

Diploma in Early Childhood Education (December 2014)

Customer Service Certification (November 2005)

NCTVET

Customer Engagement Certification

Business Administration - Level 2

Hotel Management Team lead - Certification

Business Management Level 4- Pending Associate Degree

Knox College High (2000)

Certificate in Caribbean Secondary Education Council-Passes in 5 units:

Jamaica College Exams

Mathematics credit

Civics pass

Biology Pass

SKILLS

Navigating, Emails and Social Media sites

Interpersonal skills

Oral & Written Communication Skills

Spanish Fluency: Intermediate

Problem Solving Skills

Time Management & Organizational skills

Strong Work Ethic & Team Management Co-operation

Records & Data Management skills

Strong Leadership skills

Excellent Customer Service Skills

Excellent Punctuality

Voluntary Services

Church of Christ Kindergarten (April 2013- June 2013) Volunteer

Assist in annually beach cleaning

Visit senior homes and orphanages, where I engage in extracurricular activities.

Cross country marathons for charity.

SOFTWARE APPLICATION

Microsoft Word

Microsoft Excel

Microsoft PowerPoint

Office Suite

Zendesk

Shopify

Vend lightspeed

Hubspot

Input Health

SPECIAL INTEREST AND HOBBIES

Writing poems and short stories

Member of the police youth club

Member of the Kiwanis Club and Circle K chapter.

REFERENCES

References available upon request.

Contact this candidate