Innovative SharePoint Professional Business Analyst Compliance Exp

Marlea Burnip

ad02ho@r.postjobfree.com • 763-***-****

LinkedIn • Farmington, MN 55024

Qualifications Profile

Solutions-oriented professional with a strong foundation in SharePoint optimization, business analysis, and compliance implementation to enhance operations, foster collaboration, and drive efficiency.

Demonstrated expertise in administering, implementing, and fine-tuning SharePoint tools, including quality assurance auditing, workflow development, and document management. Recognized for developing innovative solutions, such as a comprehensive companywide system administration process, and innovating streamlined workflow tool using InfoPath Forms and SharePoint to boost internal process efficiency. Solid technical proficiency in Microsoft Teams, SharePoint Maintenance, and Microsoft InfoPath. Experienced in providing consultation and facilitating communication between IT professionals and business units to convert objectives into actionable enhancements and profitable results. Self-motivated professional with a marvelous, strong work ethic and capacity to juggle multiple priorities in a fast-paced environment.

Areas of Expertise

SharePoint Administration

Process Improvement

Workflow Planning & Execution

Document Management Systems

Strategic Planning & Execution

Process Automation

Change Management

Compliance & Regulations

Business Process Management

Customer Relationship Management

Quality Assurance & Compliance

Risk Assessment/Mitigation

Project Management

Stakeholders Engagements

Team Development/Leadership

Career Experience

Two Harbors Investment Corporation, St. Louis Park, MN 2021 – 2023

Mortgage Compliance Specialist

Compiled, analyzed, and published consumer complaints and compliance metric data to update relevant teams and drive subsequent actionable steps towards completion. Reviewed, revised, and updated compliance policies and procedures, ensuring continual alignment with relevant standards. Presented monthly subservicer performance highlighting consumer complaint trends and findings. Identified, investigated, and documented consumer complaint violations, recommending necessary corrective measures. Managed the compliance testing program to vigilantly monitor and identify gaps in both new and existing practices. Monitored and assessed compliance risks linked to operational processes and overall compliance.

Developed and maintained a compliance database, meticulously tracking all complaint activities and metric data.

Improved consumer complaint review procedures, successfully eliminating redundant reporting processes.

Reviewed more than 10,000 mortgage servicing-related consumer complaints in 2023, proactively identifying critical trends and potential risks.

Spearheaded the implementation of improvement initiatives and pioneered a comprehensive compliance testing program to systematically monitor and pinpoint gaps within new and existing practices.

Two Harbors Investment Corporation, St. Louis Park, MN 2016 – 2021

Business Process Management

Developed and administered a SharePoint site to optimize user performance. Performed business line controls-testing and consolidated results into a reporting dashboard. Offered guidance and instruction on best practices for internal controls. Conducted cross-functional control design reviews to identify opportunities for process improvement. Evaluated and assessed risks linked to business, product, and vendor changes. Monitored the resolution of risk and control matters using corrective action plans and promptly escalated issues as needed.

Spearheaded annual recertification process for over 30 active operational procedures each year.

Ensured timely completion of annual certifications for Fannie Mae, Freddie Mac, and FHA/HUD.

Innovated a tool to formalize the documentation process for controls testing.

Revamped SharePoint sites/subsites for five departments, providing training to employees on tool usage.

Contributed as a member of the Intranet Working Group, ensuring comprehensive business information for all employees.

Played an integral role as a member of the User Experience Group for proprietary software, guaranteeing accurate system requests for implementation by the Technology team.

Two Harbors Investment Corporation, St. Louis Park, MN 2014 – 2016

Servicing Coordinator

Authorized SharePoint sites and facilitating new user access, executing site setup, and providing guidance to site owners on basic SharePoint inquiries. Managed internal and third-party systems used by Servicing Operations personnel and external partners. Developed control test scripts, devised testing schedules, and executed meticulous controls testing. Prepared diligently for CFPB audit readiness. Created and meticulously maintained project artifacts such as project definition documents, schedules, status updates for the Director of Servicing Operations. Provided extensive support to assigned teams by handling various project responsibilities, including the preparation of detailed PowerPoint presentations. Chaired meetings and meticulously distributed minutes to all team members.

Sparked development of a companywide system administration process, effectively reducing access risk through optimized user access provisioning.

Restructured and relocated network drive files for all operations teams, streamlining accessibility and organization.

Fueled seamless relocation of over 50,000 files within the network drive.

Elevated team performance and ensured high quality of work executed by project participants.

Wells Fargo, Bloomington, MN 2013 – 2014

Loan Servicing Specialist 4

Led and implemented SharePoint user optimization, incorporating various tools including quality assurance auditing, employee time tracking, live reporting, document versioning, libraries, lists, access authority, web parts, surveys, alerts, and workflows. Developed a streamlined workflow tool using InfoPath Forms and SharePoint to enhance internal processes. Oversaw the procurement and correction of intricate documents crucial for perfecting mortgage liens. Evaluated individual inventory for potential bulk procurement opportunities, delivering solutions to enhance individual and departmental productivity. Exercised robust leadership while mentoring and training new or junior staff members.

Consolidated outstanding issues from multiple spreadsheets into a comprehensive master document, enhancing efficiency and accessibility.

Devised and implemented a QA tool in SharePoint, significantly improving issue tracking and review processes.

Established and maintained open lines of communication between diverse internal groups including Sales, Fulfillment, Servicing, and external partners such as attorneys, settlement companies, investors, and housing authorities.

Harnessed influential negotiation skills, managing timelines and securing commitments from key business partners.

Incorporated a team-wide employee roster through an InfoPath form, stored on team's SharePoint site for streamlined management.

Optimized and restructured the team's SharePoint site, ensuring effortless resource navigation and accessibility.

Addressed and resolved critical procurement issues, ensuring swift and effective resolution.

Additional Experience

Team Lead, Rels Valuation

Vendor Relations Representative, Rels Valuation

Education

SharePoint Designer and InfoPath Training Course

ITT Technical Institute, Eden Prairie Minnesota

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