Veronica Vega

ad02h8@r.postjobfree.com ·Tel: 818-***-****

SUMMARY OF QUALIFICATION

Dedicated Claims Processor with 15+ years of experience in business development and reviewing and analyzing loans from sale to conveyance dates. Skilled in quality control, auditing, compliance, and risk management. Proficient in performing administrative tasks, able to work independently and cross-functionally.

Core Qualifications

Adheres to policy and procedures

Detail-oriented with strong analytical

Skills and accuracy driven

Flexible and quick to adapt when ask to take on additional responsibilities

Ability to multi-task and prioritization of workload

Ability to perform all related tasks within a high volume and production environment

Ability of effectively process business operation reports/ in order to eliminate operational risk

Excellent computer skills: Word Excel and Access

Self-starter who is organizes and has the ability to multi-task and prioritize

Team player

WORK EXPERIENCE

July 2014 to Present Business Analyst, PennyMac Loan Services, Moorpark, CA

Streamline data-capturing processes by digitizing data entry operations resulting in an [95%] increase in productivity

Ensure adherence to terms of agreement by reviewing and editing all documentation and loan claims, increasing customer satisfaction rates

VA Transfer of Custody process

VA Appeals review and reconciliation financial claim

VA Initial Claim filing

VA Events reporting

Review accuracy for FHA Part A prior to conveyance

Follow up on daily referrals

Referrer Eviction to Attorney and follow up until lockout

Daily follow ups (Title update, Deeds, property preservation and any supporting documents) needed to complete Part A

Monitor, review, analyze, and evaluate from sale to conveyance date a portfolio of average of 160 loans

Identify the need and processing of billings after the sale date up to conveyance date

Review loans for appropriate documentation; completes regular follow up with Foreclosure Attorneys, internal departments and others for missing information

Monitor and follow up on receipt of Part A claim payment

February 2010 to July 2014 Special Loan, Simi Valley, Bank of America

Provides analytical, administrative support within an internal control environment.

Responsible for assisting in the execution of the Operational Risk and communicate for the Line of Business

Assists team in gathering and organizing data that will help track, report and manage internal control gaps issues and mitigation plans

Coordinate monthly testing for FHA Part B Claim

Submit detail finding to designated location by required due dates

Report test results, detail findings as warranted, ensure timely follow ups until resolution

Provide guidance to associates within unit procedural, technical and/ or operational changes

Assist in the completion of the Pre-HUD audit review in order to eliminate operational risk for the company

Review of FHA portfolio foreclosure process, determine whether time frames and cost schedules established by

HUD and investors were followed

Address monetary reimbursement due to not following HUD guidelines

Additional Experience

Process request for Partial Release, Consent to Easement, Oil and Gas Lease Avigation Easement, Cell Tower,

and Condominium conversion

Verification of payment history and mortgage history, preliminary title report review

Review request to make sure file is completed to be process

Follow up missing documents such as appraisal report, title reports, legal description and surveys

Follow up with third parties: Attorneys, Appraisers, Escrow Officers, and County Representatives

Contact borrowers for approval or decline or request and or contingency amount

Send contingency letter to borrower and safekeeping agreement to third party/ Title Company

Create Partial Release documents, Modification of Deed of Trust, Consent to Plat for recording.

Education

Associate in Arts (AA) in Business Administration-Management and Supervision

Los Angeles Pierce College - Woodland Hills, CA

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