Process Expert Six Sigma
Resume:
Vigneshwaran Gopal
Vaigunda Perumal Koil Street, Kanchipuram, Tamil Nadu *********@*****.***
Summary
A well-spoken Process Expert promoting exemplary talents in reviewing the Entities which are tagged under High Risk, Relentless professional known for working hard to determine Fraud in the payments.
Experience
Process Expert
Barclays • Chennai, Tamilnadu 10/2019 – Present
Process Optimization with Lean Six Sigma, Tableau and advanced Excel analysis yielded quality by created a check list in the excel to reduce the error.
Provided an idea in Lean Six Sigma to create a BOT that can ease the process flow and reduce the SUT of the process – initially the process is we assign the case manually to check QC and finally to signoff the case or move the case to the agent if it is failed, then we created a BOT to execute this to assign automatically and move out the case to signoff the case or move the case to the agent if it is failed.
Each and Every Year the Business needs to be Reviewed (KYC) and Appropriate action to be taken based on the Review. Those Review (KYC) helps us to understand the business Risk Level based on their Nature of Job, Countries they deal and the Indivisual who linked to the business and their Risk levels(Adverse Media Search). And making sure their details are up to date. Initially the business need to be reviewd will be prepared by preparing team(they will make prep some basic Document).
The HRBR team in onshore will carry out the investigation(EDD / ID&V and Updating the details), attach the necessary document and will update the details to match the information provided by customer. The information's are updated if they are correct based on the relevent proof and if needed necesary they will make referrals to Risk team.
We as a team will do the Quality Check of the details made by the Prep / HRR Team based on the check list and if the attached proof's and updated details matches based on the policy we will move the case to RAU(they will sign off the case) and if not we will move the case back to the onshore team to update the required details which are not under the policy guidence.
Fraud Analyst
Barclays • Chennai, Tamil Nadu 10/2016 - 10/2019
Generaly Fraud occurs when an unusual activity carried out by fraudster with the help of social engineering (Vishing, Phishing and Smishing and Imporsonation) or elder customer financial abuse(ASD/POS).
We have falcon system to check the Paymen activity(some SQL queries will be placed - it will check based on the new IP/Cookie, new BMB Regstration or Spending Inconsistant) this will check for 15 seconds whether it was a general spending or inconsistant, flacon will stop the payment further not approving if the payment is fraudulent.
Another team called Fpoc, they will apply the blocks to those Victim Fraudulent profiles and will realease with some Identification and Verification(Face to Face or other ID&V).
Later new complaint will be rased from customer and another we called challange team will handle the complaint and they will makes some checks and decide customer if victim of fraud or not.
Process Advisor
Barclays • Chennai, Tamil Nadu 10/2013 - 10/2016
Making Decision for the customer complaints(related to charges) with KYC in place and reopening the customer complaint whenever customer challenges original complaint. if the customer claim is valid we will move the case as Uphold(for Redress) if not we willdefed the complaint.
Served customer by mails and request with high volume and cleared them within the given Turnaround Time.
Process Executive
Standard Chartered Bank • Chennai, Tamil Nadu 10/2012 - 04/2013
Handled Customer's Email, Online Request and Onshore Email relating to Utilities and Ammendments. Utilities and ammendments will be processed with ID&V done at first included my self in additional process of placing markers under customer Records.
Skills
Database Administration, Fraud, Banking, Risk management
Education
B.Tech(IT)
Pallavan College Of Engineering • Kanchipuram, Kanchipuram 04/2012
Languages
English, Hindi, Tamil
Certificates
J2EE, Completed all the provided training(process knowedge test)
Awards
Got Reognations from managers and directors., Also got Recongnised by customer.
Acheivements
Provided Trainig to New Team Members and provided support to my team in all aspect to understand the process. Appreciated by team manager, Director and customer for the support provided in timely manner.
Provided many ideaes to support the organisation and current team in all the aspects.
Declaration
I hereby declare that the information stated above is true to the best of my knowledge.
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