JOHN L. STREATER

ad02fr@r.postjobfree.com

***-***-********/***-***-8096cell

SUMMARY:

Highly experienced IT Professional with a record of developing and supporting successful high ROI IS / IT projects and solutions incorporating a wide range of applications and technologies. Consistently recognized and tasked to improve organizational effectiveness and efficiency through leadership that aligns the business processes and IT infrastructure to realize cost savings, accelerate performance, and sustain strategic flexibility.

A welcome addition to any team, with a demonstrated ability to deliver highly critical projects with tight schedules and budgets, willing and able to function in any role necessary to ensure project success and on-time project delivery. Results-driven IT Professional who has successfully directed multiple cost-reduction projects.

TECHNICAL SUMMARY:

Documentation

VPN and remote tools

Windows NT 3.51, 4.0 and 2000

Backup Exec

Office 97, 2000, 2003, 2007, and 2010

Image Creation

Call Center Management Applications

Radiology Applications Adminstration

Migration / Upgrade Tools

User /Radiology Adminstration

XP and Windows 7

Anti-Virus and Spyware / Malware

BlackBerry Support

Active Directory

Lotus Notes

CORE COMPETENCIES:

Performance Optimization

Process Improvement

Change Management

IT Strategy

Mentoring

Infrastructure Development

Client Relationship Management

Team Development

Software Systems Integration

Project Management

Team Leadership

Peripherals

Configuration Management

Training

Hardware

PROFESSIONAL EXPERIENCE:

Kaiser Permanante, Atlanta, GA 3/2012 to 7/2012

PACS Administrator- 3 month cotract

Provide leadership, direction, and technology planning and implementation services for multiple hospitals within the Kaiser Permanante Health System. Departments include:

oRadiology Information Systems

oCardiology Information Systems

oOptical Imaging Systems – endoscopy, et c.

oIonized Radiation and Digital Imaging Systems

Perform all functions related to imaging systems technology management and support

Manage or participate in the technical implementation of such systems

Provide ongoing training for all staff, both on-site and off-site Aflac, Atlanta Ga 1/2011 to 3/2012Part Time IT Consultant

Responsibility included the implementation, support, and monitor the overall technical desktop/laptop computer infrastructure as well as establish new IT services with the aid and support of senior IS/IT personnel as necessary, resolve end user requests, and install, diagnose, repair and maintain all hardware and desktop/laptop computer equipment to ensure optimal system performance. Main Duties:

Physical inventory of IT assets, including desktop/laptop/server computers, software, etc.

Responsible for recommending and implementing new technical solutions

Responsible for user administration for Unit

Deployment, administration, and support for Unit desktop/laptop computers

Field incoming help requests from end users

Access and install appropriate upgrades, patches, drivers, etc.

Identify and learn appropriate software and hardware used and supported by the organization

Ensure license compliance and documentation.

Perform hands-on fixes, including software/hardware install and upgrade, implementing file backups, and configuring systems and applications

Perform advanced troubleshooting and remediation

Other duties as assigned

Kaiser Permanente, Atlanta, GA 2/2008 –11/2010

Technical Refresh Project Lead / Desktop Support Technician

Subject-matter expert accountable for identifying and resolving issues, managing updates, upgrades, maintaining refresh schedules. Key leader to develop and maintain documentation of technical infrastructure, policies, and procedures, coordinating environment downtime, and planning / managing scheduled events.

Applications including Office 2003, Lotus 6.5 and 8.0, XP, Vista, Sybase, McKesson, and Oracle applications

Provide subject matter expertise in all Network services to support Customer and KPIT business teams

Partner with the businesses and teams to provide the highest performance and lowest cost solution for their requirements

Effectively provided support for the Asset Management Services. Team lead on data migrations for desktops / laptops

Perform typical network administration skills to include upgrades and maintenance of hardware, operating systems, LAN-WAN, DNS, TCPIP, WINS, DHCP, and IIS support functions

Analyzes, investigates and resolves networking issues and concerns. Works with Enterprise Network Engineers to develop technical solutions and alternatives to minimizing downtime, increase productivity, increase network capacity and provide for support for business recovery activities. Provide 2nd level support pertaining to Network related issues and develops/maintains network documentation and trouble reports

Intercontinental Hotels Group (IHG), Alpharetta, GA 3/2007 – 1/2008

Application and Hardware / Desktop Support Technician

Provided high-level hardware and software technical assistance on IHG products to both internal and external customers via telephone and electronic medium.

Delivered a basic understanding of the hospitality industry to support property management systems, sales and marketing systems, and point of sale systems. Knowledge of hardware and software troubleshooting techniques. Logged into queue during scheduled phone time (7-8 hours per day

Provided professional support by maintaining high standards of courtesy listening skills, rapport-building skills, interaction management, setting expectations, and handling difficult situations

Trimble Moble Solutions, Chandler, AZ 6/2005 –12/2006

Implementation Engineer

Key leader tasked with traveling to customer sites to complete customer-implementation activities, including integration to TMS platform with customer dispatch software, setup of customer’s fleet and users on TMS platform, and dispatcher / driver training on TMS client applications. Worked with little or no supervision to provide advanced complex troubleshooting assistance, problem replication / duplication, and diagnostic support.

Hands-on experience and strong working knowledge of Microsoft Windows 98 through XP, Win2K Server and Workstation, Windows Terminal Server, and Citrix MetaFrame

Lead accounts through multiple issue resolution including customer meetings, status reports, and updates

Act as a gateway to level 3, ensuring issues have met minimal requirements for engineering escalation

MSI Solutions, Phoenix, AZ 2/2004 – 4/2005

CAC Technician

Successfully supported PC systems, printers, modems, and other related peripherals. Remotely supported networks, operating systems, vendor interfaces, and proprietary software related to the hospitality industry.

Effectively provided professional support by maintaining high standards of courtesy listening skills, rapport-building skills, interaction management, setting expectations, and handling difficult situations. Knowledge of hardware and software troubleshooting techniques. Logged into queue during scheduled phone time (7-8 hours per day)

Delivered a basic understanding of the hospitality industry to support property management systems, sales and marketing systems, and point of sale systems

2Wire/ SBC Home-networking, Phoenix, AZ 6/2003 – 10/2004

Tier 2 Helpdesk Technical Support (Concurrently with MSI Solutions)

Handle inbound calls assisting customers with their high speed internet service.

Provide Tier II technical support for all technical customer issues

Log into queue during scheduled phone time (7-8 hours per day)

Respond to on-line queries, faxes and letters

Provide effective support by maintaining high levels of technical knowledge, troubleshooting skills, and knowledge of 2-WIRE procedures

Provide professional support by maintaining high standards of courtesy

listening skills, rapport-building skills, interaction management, setting expectations, and handling difficult situations

Intel Corp., Chandler, AZ 8/1997 – 12/2002

Equipment Manufacturing Technician

Performed progressively responsible tasks as an Equipment and Manufacturing Technician, and Operator within Planer department. Served as Intel University Instructor. Traveled to various colleges, universities and job fairs to conduct extensive recruiting, interviewing and hiring for technician positions

Served in place of supervisor during absences, and sustained process, operations and equipment maintenance while ensuring performance goals and customer specifications were met. In charge of area planning, organizing material movement, tool issues, and preventative maintenance

Coordinated tool set-ups and performed goaling. Facilitated resolution of customer issues, and coordinated with personnel to communicate downstream/upstream

Oversaw adherence to strict clean room procedures

Performed Level 3 equipment maintenance and conducted testing. Utilized and maintained tool sets including LAM On Track, DSS 200, Advent, Gaard 676, Applied Materials and Mirra Mesa

EDUCATION:

Advance echnology Group 3/2012 to present

MCITP certifaction- estimate date to obtain certification 6 months

Devry Institute of Technology, Columbus, OH

Associate of Applied Science, Electronics

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