Jaime Caro

Skills Summary

During my **-year journey with Cisco Systems Inc., I've amassed extensive professional experience across different capacities and Business Units. Over the past 13 years, I've played a pivotal role in the Advance Learning Services group as a Learning Experience Designer and Training Strategist.

In this capacity, I've excelled in the analysis and implementation of effective training programs that align with the ever-evolving needs and expansion of the business. My contributions have extended to spearheading the creation of both instructor-led and online learning experiences for product solutions and customer support, ensuring the highest standards of quality and engagement.

As a technical training specialist, I've delivered professional training in diverse settings, spanning in-person classroom sessions, on-location training, and virtual workshops. My proficiency also extends into a consulting role as an Instructional Designer and Developer. With meticulous attention to detail, I craft engaging and interactive visual design elements that enhance the overall user experience.

Education

University of North Texas

Bachelor's Degree, Criminal Justice/Police Science

Texas State Technical College

Associate degree, Electrical, Electronics and Communications Engineering

Brookhaven Community College

Associate degree, Arts and Sciences

Work Samples Link: Jaime_Caro's_Portfolio

https://storage.googleapis.com/jcaro/jc/Jim%20Caro_Portfolio%20with%20Intro/story.html

Experience

SAP Instructional Designer October 2022-2023

My role involves designing and developing effective learning solutions for various target audiences within the organization. I work closely with subject matter experts and stakeholders to analyze learning needs and then create a comprehensive plan that meets those needs.

I utilize my expertise in instructional design and learning technologies to develop engaging and interactive learning experiences for SAP employees and external learners.

This includes designing and developing e-learning courses, instructor-led training materials, and blended learning solutions that incorporate a range of delivery methods.

In addition to creating learning solutions, I also evaluate the effectiveness of existing training programs and recommend improvements. I stay up to date on the latest trends and best practices in learning design and technology to ensure that SAP's learning solutions are always innovative and effective.

Overall, my goal as a Learning Design Consultant at SAP is to help employees learn and grow in their roles, ultimately contributing to the success of the organization.

Visualbridge- Instructional Designer and System Specialist March 2021-2023

Designing and developing content for ILT’s, ELT’s and Internal Training on Demand

Creating, designing, and deploying technical training curriculum content incorporating innovative learning methods for delivery online, virtual, face-to-face, and hybrid learning

Proficiency with Articulate Storyline 360, Rise, Adobe Creative Cloud Captivate, Camtasia

Strong knowledge of Microsoft Office applications and excellent communication skills

Work in a team environment while demonstrating leadership, collaboration, and innovation

Project management, problem-solving, influencing skills and highly organized

Siemens Logistics- Instructional Designer, Developer, and Instructor Nov 2020 – Feb 2021

Developed adult learning principal courses across a multitude of training products for online use, self-paced modules, and websites including video, and graphics using software tools; preferably Articulate, and Adobe eLearning/creative cloud suite (Captivate.

Responsible for formulating, developing, and implementing the training strategy within the Parcels Operations Group

Collaborated with Engineering, Technical Support and Product management, to develop high caliber training content for external and internal customers.

Cisco Systems Inc.- Instructional Designer and Developer May 2014 – October 2020

Designing and developing content for ILT’s, ELT’s and Cisco Training on Demand (CToD) videos

Experienced in creating, designing, and deploying technical training curriculum content incorporating innovative learning methods and content for delivery online, virtual, face-to-face, and hybrid learning platforms to deliver an engaging and impactful learning experience

Led the creation of learning solutions utilizing online/eLearning modules, mobile compatible apps, job aids, tutorials, multimedia (video, graphic, audio) and other training methods

Proficiency in software tools, Articulate, and Adobe eLearning/creative cloud suite (Captivate) Microsoft Office applications and Learning Management Systems

Cisco Systems Inc.- Technical Training Instructor / Specialist Education 2010 – 2014

Professional Technical Instructor for Cisco Systems Advance Learning Services team.

Conducted Instructor led training and managed classes with technical labs up to 20 students

Developing technical training lab infrastructure and materials for labs guides

Collaborated with technical SMEs to turn technical information into effective learning content

Cisco Systems Inc.- Multi Service Voice Customer Support Engineer III 2006 - 2010

Qualified Protocols & Concepts - SIP, H.323, MGCP, ISDN (Voice PRI/ BRI), Analog Telephony (FXO/FXS), (QoS), dial-peers, T.38, fax over IP, TCP/ IP, and fundamental routing & switching

Products supported - IOS Voice Gateways, Unified Call Manager (CUCM), Unified Border Element (CUBE), Unity Express (CUE), and Unified SIP Proxy (CUSP).

Experience in Hypervisor VM administration, centralized management, cluster nodes, attached storage, etc. (Hyper-V and VMWare).

Cisco Systems Inc. / Linksys- Customer Support Engineer III 2004 - 2006

Building and maintaining relationships with existing customers and constantly searching out to gather, handle, and prioritize customer needs and wants.

Cisco Systems Inc.- Voice Engineer II 2003 - 2004

Configuration and troubleshooting on Voice Gateways (H.323, MGCP and SIP) and implementation, and troubleshooting of Cisco Voice LAN/WAN networking devices.

Configuration, implementation and troubleshooting of Cisco Call Manager, Cisco Unity Express

Cisco Systems Inc.- Optical Transport Engineer March 2000 - 2003

Understanding of Fiber optics theory to support the development, installation, and operation of Cisco DWDM Transport Network. Worked with fiber Optic transport systems and transport equipment including Cisco 15454, NCS4k, NCS2k, OC-192, OC-48, and OC-3 SONET.

Tellabs- Field Service Engineer 1997 - 2000

OAMP support on the Titan 6500/5500 Digital Cross-Connect System (DCS) Consolidated Core Switch (CCS) for major providers.

GVTC- Communications Field Service Engineer August 1995 - 1997

Central office technician, set up and maintained switches, routers, fiber-optic cables, and other equipment at switching hubs. These hubs send, process, and amplify data from thousands of telephones, Internet, and cable connections.

US Army- Specialist E4 1985 - 1989

I worked on American self- propelled surface-to-air missile; Honorable discharge as E-4 Specialist stationed in Camp Stanton, Korea

Work Samples Link: Jaime_Caro's_Portfolio

https://storage.googleapis.com/jcaro/jc/Jim%20Caro_Portfolio%20with%20Intro/story.html

ad02ez@r.postjobfree.com

1-469-***-****

Wylie, Texas

linkedin.com/in/jcaro

Top Skills

Cisco Systems Technologies

Instructional Design

Content Development

Microsoft Office Suite

Adobe Creative Cloud

Articulate Storyline 360

Camtasia, Vyond / GoAnimate

Core Competencies

Customer Focus: makes service to internal and external customers a priority; focuses on exceeding customer expectations.

Effective Communication:

Execution/Empowerment:

Values

Team Collaboration: Service:

Excellence: Strive for quality; execute best in class; creative and innovative; dedicated for continuous improvement.

Trust: High standards of ethics and personal accountability; transparency; credibility; fairness

Languages

Spanish

Certifications

Cisco Voice Professional

Honorable Discharge US Army

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