Roderick T. Brice

**** ****** **

Charlotte, NC *8208

704-***-****

ad02es@r.postjobfree.com

Objective: Highly motivated individual with desire to exceed performance expectation. Seeking a challenging position at a reputed company. Experienced administration assistance with strong interpersonal and organizational skills. Able to work in multi-tasking challenges and responsibilities. Highly trustworthy, and resourceful in completing tasks.

Experience: Goodwill Stalling, NC

Retail Shift Manager 09/2022 to present

Supervises store personnel and store activities in the absence of/and at the direction of the store manager or assistant manager.

Open and closes the retail store and performs all administrative and clerical duties including making bank deposits and securing the building at the direction of the store manager and accordance with established guidelines.

Issues refunds and resolve customer complaints. Ensures that customers and donors receive prompt, courteous service.

Process donated goods to achieve maximum sales potential in accordance with established guidelines.

Services as back-up cashier by processing customer transaction by ringing the sales on a cash register, collecting the payment, making change, bagging merchandise, and thinking customer. Trains cashier on processing customer transaction.

Reports known or suspected security and/or theft problems to the manager, assistant manager, or other members of management.

AAA Charlotte, NC

Emergency Roadside Assistant 01/2022 to 06/2022

Attend driver and employee meetings as requested for job and safety information; Study information provided by the company to maintain and upgrade industry and job knowledge.

Investigate and resolve customer inquiries regarding roadside assistance and complaints in a timely and empathetic manner.

Ensure superior customer experience by addressing customer concerns, demonstrating empathy and resolving problems on the spot.

OnStar Charlotte, NC

Emergency Roadside Assistance 01/2022 to 06/2022

Assist law enforcement in the United States, Canada, and Mexico to aid stolen vehicle recovery.

Provided safety services for customers in crisis situations.

Worked extensively with the Red Cross to strengthen relief efforts following disasters.

Discuss vehicle's hardware with customers so that the vehicle could be used at its full potential.

Marriott Courtyard Charlotte, NC

Professional Support Liaison { Room 10/2016 to 08/2019

Inspector/Supervisor}

Providing exceptional customer service to all hotel guests; following up on any complaints and special accommodations.

Responsible for ensuring that each area in the building was meeting and exceeding local, state, and federal laws.

Accomplished team and brand goals daily.

Nike Charlotte, NC

Information Technology Support 09/2015 to 10/2016

Assist customers with troubleshooting and updating various applications.

Effectively diagnosing multiple programs including Android and iOS.

Adjusting claims, returns, as well as providing company policy information.

Prove assistance and support for Text Telephone {deaf/hearing impaired} systems.

Education: International Academies of Emergency Dispatch Charlotte, NC

Certified Emergency Medical Dispatcher 01/2020

American Red Cross Charlotte, NC

Advanced Medical Certification 01/2020

Brightwood College Charlotte, NC

Registered Medical Assistant 05/2016

Patterson Senior High Baltimore, MD

Diploma 06/1985

References: Available upon request

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