Customer Service Entry Level

Roberto A. Canizalez

346-***-**** (c) ***********@*****.***

**** **** ******* ** **** 40, Katy,TX, 77493

Objective

Find an entry level position where I can apply my broad experience in customer service and sales, contributing to the success of the company.

Professional Summary

Over 20 years’ experience in strong customer service, sales, quality control according to international standards ISO 9001, writing and development of company policies and procedures. Leadership and training.

Technical Skills

Personal Skills

Strong PC skills using Windows-based programs; intermediate level proficiency with standard MS Office 2010 programs (i.e., Outlook, Word, Excel, PowerPoint). Database management

Training Course for Internal Auditors in Management Systems ISO 9001: 2008 Universidad Francisco Gavidia 2,013

Adept at using and troubleshooting general office equipment (e.g., photocopier, fax, printer, etc.)

Self-starter, highly motivated, hardworking and dependable team player

Detailed oriented, focused on accuracy

Strong time management, organizational, interpersonal, analytical and leadership

Excellent people skills

Conduct myself with maximum professionalism

Bilingual: native fluency in Spanish – speaking, reading and writing

Work Experience

02/2022-- Chick Fil A Morton Ranch/99 Driver

11/2020-12/2021 Brookshire Brothers Grosery stocker

11/2018-10/2019 HHS, The Woman Hospital of Texas Floor Tech

01/2018-07/2018 Academy Apparel Team Member

11/2017-01/2018 Hotel Zaza Houseman

10/2016–11/2017 Macy s Memorial City Mall Recovery

06/2016–12/2016 ABM Williams Tower Janitor Cleaner

02/2016–12/2016

Fiesta Mart –12584 Westheimer Rd, Houston

Floor Maintenance

11/2015–12/2015

McDonalds – Memorial City Mall, Houston

Counter Help

Bufete Rodríguez-Paniagua (Law Firm)

Administrative Support

General administrative support for two lawyers; duties included but not limited to electronic data input of legal documents, files/records maintenance, delivery and reading of legal documents such as Deeds of Trust.

Alcaldía (City Hall) de San Salvador, El Salvador

Quality Internal Auditor

Responsible for conducting quality audits in the Municipality of San Salvador according to International Standards ISO 9001: 2008, including decentralized

Provide Training on various topics related to Quality Audit, Leadership and Teamwork,

Revised and updated policies and procedures.

INFRASAL SA de CV, El Salvador

Sales Manager

Responsible for overseeing the production of liquid Oxygen gas, while managing 21 employees.

Quality Auditor according to international standards ISO 9001: 2008, Leader of gaseous Oxygen gassing processes and Sales and billing to clients

Directly Responsible for the incomes and outputs of inventory, gases, liquid gases, metal cylinders, pressure regulators, in the general warehouse environment.

Responsible for the delivery of liquid gas to customers using these products

In charge of quality customer service-related items to ensure proper and timely distribution and service across the country to different locations, such as hospitals and patients.

Provided employee orientation, customer service and product training.

Education

Universidad Albert Einstein, San Salvador, El Salvador, completed all requirements for a bachelor’s in industrial engineering

English as a Second Language courses

Contact this candidate