Medical Assistant Nursing
Resume:
Pamela Dinty D. Rabonza
Chula Vista, Ca. 91911
CEL: 619-***-****
E-mail: ad02dm@r.postjobfree.com
PERSONAL SUMMARY:
Reliable, service-focused medical and administrative professional with excellent patientcare, charting skills gained through years of experience as a Certified Nursing Assistant, Medical Assistant, compassionate and technically skilled in attending to patients in diverse healthcare settings. A licensed and certified Phlebotomy Technician (CPT1 License #02351900), BLS, and CPR certified (current).
CAREER HISTORY:
Medical Assistant, November 2019 to January 2020
Cardiology of Southern CA.
National City, California
•Escorted patients (25+ daily) to exam rooms upon arrival, applying time management skills to adhere to daily schedule.
•Verified patient medical history and insurance coverage, obtain and record patient vital signs, and address patient concerns to relay to physician.
•Assisted injectable vaccinations.
•Gathered equipment for and assist physician in performing strep tests, flu swabs, and blood draws, and EKG.
Certified Nursing Assistant, November 2018 to September 2020
Friendship Manor: Nursing and Rehabilitation
National City, California
Duties and Responsibilities
•Provided high-quality patient care as a CNA within rehabilitation, home-healthcare, and nursing-home settings.
•Preserved patient dignity and minimize discomfort while carrying out duties such as bedpan changes, diapering, emptying drainage bags and bathing.
•Commended for chart accuracy, effective team collaboration, patient relations, and consistent delivery of empathetic care.
•Provided nursing assistance to residents in a long-term-care facility.
•Assisted residents with activities of daily living including helping with meals, transferring using assistive devices, bathing, dressing, and grooming.
•Adhered to safety guidelines; completed hospital’s three-hour Patient Safety Training Program.
•Comply with HIPAA standards in all patient documentation and interactions.
Skills
•Patient Care & Safety
•Diagnostic Testing
•Medical Terminology
•Electronic Medical Records
•Vital Signs & Patient Monitoring
•Privacy / HIPAA Regulations
•Patient Advocacy and Support
SALESCLERK – March 2015 – October 2018
Employers name – Naval Exchange Service Command, Point Mugu Ca. 93042
Sells general merchandise to customers exercising professional selling techniques. Works as part of a sales team to provide service which anticipates and exceeds customer expectations.
Duties and Responsibilities
Greets, and engages customers in conversation for purposes of providing sales related assistance. Assists in the selection of merchandise and suggests additional items to complement the customer's selections. Where applicable, offers customers the opportunity to purchase extended product warrantees.
Explains coverage, benefits, and price. Interacts with customers and coworkers in a friendly and professional manner, which includes adhering to NEX dress code/uniform standards and assisting/supporting sales team members to the maximum extent possible.
Knowledgeable regarding merchandise selected, including proper set-up, use, care, characteristics of various product price points, warrantee coverage, etc. Communicates product-related information to customers knowledgeably and legibly.
Ensures assigned areas are fully stocked, and merchandise is neatly arranged. Communicates with supervisor, store manager, etc. regarding stock additions, deletions, fast and slow selling merchandise, customer preferences, needs, problems, etc. Participates in department meetings and actively seeks to exchange ideas regarding improvements in customer service, job performance, achievement of store/department sales goals, etc.
As required, performs cash register transactions. Performs all types of cash register transactions (cash, charge, check, gift certificates, layaway, etc.) in an accurate and procedurally correct manner. Advises customers of upcoming sales events, and services available throughout the Navy Exchange, such as gift wrapping, engraving, delivery, gift certificates, etc. Offers customers the opportunity to open a NEXCARD account and informs customers of NEXCARD account benefits.
Knowledgeable in NEX store policies including Richter Merchandising System functions and operation, merchandise returns, price matching, check cashing, rain checks, etc. Handles customer returns and problems tactfully and efficiently. Applies store policies consistently and intelligently, ensuring customer satisfaction as the result.
Maintains a high level of awareness in assigned areas and offers excellent customer service to all patrons (internal and external) to deter theft.
Unpacks, stages, and moves merchandise as assigned. Assists in creating store displays and in performing periodic inventories.
Completes paperwork associated with merchandise/inventory movement, price adjustments, customer returns, cash register operation, etc. accurately and completely. Eligible for and participates in applicable commission and gainsharing sales incentive programs.
Is required to lift to 25 lbs as it relates to job duties including, but not limited to: assisting customers, lifting merchandise, assisting with stocking sales area as necessary, etc. Performs other related duties as assigned.
CASHIER/ SALES ASSOCIATE – July 2014 – Dec 2014
Employers name – Wal-Mart Neighborhood
Responsible for ensuring that each customer receives the best service possible, and for assisting in the execution of all store initiatives that contribute to generating sales.
Duties and Responsibilities
Responding quickly and resourcefully to customer requests or concerns.
Using suggestive selling techniques to increase sales.
Giving information to customers about products.
Operating the till.
Up selling and making recommendations to customers.
Serving multiple customers in a short period of time.
Carrying out re-merchandising, display, price markdowns duties.
Accurately completing cash register transactions.
Receiving store deliveries.
Representing the store in a professional and positive manner.
Creating and maintaining long-term relationships with regular customers.
Executing marketing and visual merchandising initiatives.
Organizing the display of merchandise.
Assisting customers with choices by providing them with information about products.
Participating in physical inventory counts.
Adhering to all store retail policies and procedures.
Setting up merchandise on the sales floor.
Making sure that customers receive receipts on all purchases.
Personal
Highly enthusiastic individual who has a strong desire and commitment to achieve both personal and professional goals.
High energy levels.
Physically fit and capable of repetitive bending, prolonged standing, twisting, stooping, squatting, and climbing.
Willing to take ownership of problems.
Dependable and trustworthy.
Willing to work late nights, overtime, and weekends.
Punctual and always on time for work
Education:
Phlebotomy Training Specialist: National City California
Phlebotomy Program April 2023
Completed 40 hours of practical/clinical.
CPT1 license #02351900 Exp: 09/21/2025
Concorde Career College: San Diego California.
Medical Assistant Program Certificate
Friendship Manor: Nursing and Rehabilitation, National City
Certified Nursing Assistant Program
Completed 100 hours of clinical.
J- Palma Institute, Philippines
Hospitality and Cruise ship (May 2010 – April 2012)
References:
Fobie Sheen Me USNR Phlebotomist Balboa Naval Hospital
Gina Calvillo (Phlebotomy Instructor) Phlebotomy Training Specialist
Jesse Avila (Sales Supervisor) Navy Exchange Service Command
Jeff Dan (DSD/RN) Frienship Manor National City
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